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great hotel, excellent staff and wonderful rooms
The room was a nice size for one person. Food is good. The room is clean and made up well. The TV channels are limited for English channels. There could have been more towels and toilettries. The spa was not what I expected for the expensive price. They need to update their old spa tubs as they are far too small and uncomfortable. This is more like a 3-star spa now. I was told by a desk clerk that their Land Haus Restaurant was closed, and it was not. I was told to go to the expensive restaurant for which I did not like for lunch. The waitstaff did not smile & acted annoyed with their jobs. The desk staff then apologized to me that the Land Haus Restaurant was indeed open, and they made a mistake. They did not offer to take anything off the bill. I had to pay over 30 Euros for a lunch that I did not want. They could have given me a complimentary lunch for the mistake.
The breakfast. This is more like a 3-star hôtel. This W-E the 2 restaurants were requisitioned for 2 different weddings. For the diner we were redirected towards an outside restaurant in the city. The charm had left.
Beautiful setting. Atmosphere very pleasant and staff friendly A bit expensvie because of poor exchange rate of euro to pound.
hotel staff none smoking area inside/bar
Excellent, Overall enjoyable due to fantastic staff, Infact very nice staff, and helpful, Food was good and ambience was good aswell at the restaurant. Rooms were very small, I had to pay more and upgrade to bigger room, but still it was small as compared to other rooms I have been to
I stayed here before and it was as good as ever. My room was no-smoking (booking specified smoking).
The hotels staff was very accommodating when it came to my wife and I's request. The hotel is literally miles from civilization and one would think that there would be more in the room (i.e. refrigerator, microwave) that way you can make sure you have something to snack on at night. That is unless you don't mind driving 15km to get something to eat. The price is
Excellent, comfortable modern room. Rang to say we were arriving lte. The hotel does have a restaurant and kitchen. Arrived at 10pm. tired and hungry. Told by night staff waitress/check in there was nothing to eat - I even asked for some bread and there was no response. As the hotel is in the country and nothing was opened in the very small, this response didn't warrant the 4* rating! Also, only 1 towel + limited bathroom supplies in a double room. Little things, but made me critical of the rating. Didn't expect we should have to ask for these basics as it was a booking. The following morning, with different staff, the service was impeccable. Proving that individual employees make a huge difference to a business.