Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Excellent pool."
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9.7 "Terrific location."10.0 "
Great parking , according to 100%." 10.0 "Near to public transport , according to 100%." -
9.5 "Perfectly clean."9.0 "90% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
9.3 "World class service."10.0 "100% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." -
9.0 "Excellent value."
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4.6 "Not very comfortable."3.8 "62% said
rooms were small ." 4.3 "57% thought it wastoo noisy ."
Overall Rating
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10.0 "Excellent pool."
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9.8 "Terrific location."
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9.7 "Perfectly clean."9.5 "95% said
rooms were clean ." -
9.3 "World class service."10.0 "100% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." -
9.2 "Excellent value."
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4.8 "Not very comfortable."
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3.0 "Horrible vibe."0.7 "93%
criticized the unstylish hotel ."
Overall Rating
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9.4 "World class service."10.0 "100% found the
staff to be very friendly ." -
6.9 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.3review from
The dinner in the restaurant was very disappointing, so much so that we ate out after the first night. The 'fillet steak' was ceratinly not fillet and the lemon sole was dry and over-cooked.
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7.3review from
Friendly, helpful staff, and guests who seem to return frequently. Good location with a lovely sea view and balcony. Lovely food. Clean. It is a shame that the manager is leaving.
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4.7review from
Friendly and efficient staff. Though the staff and routines were efficient there was very little atmosphere. The whole experience from the 'Delia Smith' Dinner party menus, the '4 channel' tv room and dated decor is one of nostalgia. The hotel is trapped in the 1970's. Efficiently run, perhaps too efficient if you want a late dinner or breakfast outside the allotted slots. Be aware there is insufficient parking for all the guests.
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6.3review from
Good staff, very helpful. Food not bad but could be improved.
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6.0review from
Wi-fi, Traditional service - bags carried to the room, cooked to order breakfast, location. The shower pressure on the 3rd floor was low, so it took a long time for you to have a shower. The property is set is quite small grounds of which the car park takes a lot of space.
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8.0review from
No need for hire car, busses stop outside the hotel and run up to midnight. Very quiet room (sea view)
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4.8review from
Stayed as Bed and Breakfast. Breakfast was freshly cooked and good quality. Bathroom is in need of refurbishement. Old marked mirror, broken toilet seat, marked ceiling, just a bit "jaded"
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6.8review from
well kept swimming pool and garden with sun loungers
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6.4review from
Staff were very good and had time for visitors
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7.6review from
The staff were all extremely friendly and went well beyond the call of duty. The Manager, Chris Robin, recommended a table at a lovely restaurant, Bistro Central in St Helier, and on arrival we were presented with a bottle of champagne as an engagment present from him, which we my girlfriend and I were very touched by. We were only there for 2 nights and wished we could've stayed longer and would definately recommend Pontac House to anyone.
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7.3review from
Friendly, helpful staff, and guests who seem to return frequently. Good location with a lovely sea view and balcony. Lovely food. Clean. It is a shame that the manager is leaving.
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6.8review from
well kept swimming pool and garden with sun loungers
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7.6review from
The staff were all extremely friendly and went well beyond the call of duty. The Manager, Chris Robin, recommended a table at a lovely restaurant, Bistro Central in St Helier, and on arrival we were presented with a bottle of champagne as an engagment present from him, which we my girlfriend and I were very touched by. We were only there for 2 nights and wished we could've stayed longer and would definately recommend Pontac House to anyone.
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5.3review from
The dinner in the restaurant was very disappointing, so much so that we ate out after the first night. The 'fillet steak' was ceratinly not fillet and the lemon sole was dry and over-cooked.
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4.7review from
Friendly and efficient staff. Though the staff and routines were efficient there was very little atmosphere. The whole experience from the 'Delia Smith' Dinner party menus, the '4 channel' tv room and dated decor is one of nostalgia. The hotel is trapped in the 1970's. Efficiently run, perhaps too efficient if you want a late dinner or breakfast outside the allotted slots. Be aware there is insufficient parking for all the guests.
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6.3review from
Good staff, very helpful. Food not bad but could be improved.
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6.0review from
Wi-fi, Traditional service - bags carried to the room, cooked to order breakfast, location. The shower pressure on the 3rd floor was low, so it took a long time for you to have a shower. The property is set is quite small grounds of which the car park takes a lot of space.
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4.8review from
Stayed as Bed and Breakfast. Breakfast was freshly cooked and good quality. Bathroom is in need of refurbishement. Old marked mirror, broken toilet seat, marked ceiling, just a bit "jaded"
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6.4review from
Staff were very good and had time for visitors
