Gruda Hotels

The setting and location of the hotel is idyllic however the hotel staff and services were far from idyllic. The total lack of basic customer service and hospitality permeated the hotel. The bar staff were more interested in clearing the shelves and getting home than providing a bar service to guests. The reception staff were not interested in customer concerns and had a real 'we know it all' attitude'. The policy of retaining passports for 24 hours is incomprehensible and inconsistent with the policies of other hotels in the cavtat area. The access to the hotel in the evenings from the beach area is not well lit and poses potential health and safety risks to guests.

The location is wonderful, the atmosphere very friendly, the visitors nice and cultural. The nature around is fantastic, the sea ideal. A lot of good restorants around. The level of computer and comunicasional services is very low.

The biggest attractions about the hotel were the fact that it is right beside a nice beach, the location to Cavtat (10 mins walk) and the taxi boat directly beside the hotel to bring you to Dubrovnik. It is a very big hotel and primarily caters for families and people of an older age.

It was open. It hasn't been updated since the Soviet era. The room wasn't particularly clean. The bathroom was atrocious. The amenities left us wanting. I wouldn't stay here again.

Some of the available facilities: internet, access to a fully equipped kitchen, air conditioning. Position closed to dbv Airport, thus being the main reason for us to book. Our room (no.1) was very noisy, facing the main road to Cavtat (vs." beautifully set in quiet and relaxing lush surroundings"); very small and without chairs, desk, space for luggage, etc (vs. "offering completely furnished and equipped rooms"), outdated bathroom (vs. pictures on the booking.com); breakfast not included in rate (vs. "Start your day with a good complimentary breakfast"), in short....deceiving!!! (Quotes are from booking.com)

The owners were very helpfull and also provide a lift back to the airport. The dining room was a converted garage without windows, just metal shutters and an up and over door. Cleanliness of the rooms could certainly be improved.

Friendliness of the owner and his help in arranging transport and allowing bag storage. No

Location was very good only 6 minutes from the airport

It was close to the bus stop to get to Dubrovnik. Our room was not particularly clean on arrival and was not cleaned in the 3 days we stayed there - even the bins were not emptied. The room where we had beakfast looked like the front part of a shop and had no windows, just pull down shutters. There was building work going on in the next room too. It was the most unwelcoming dining room imaginable! Also, in the description of the hotel it said it was in a quiet part of town. It is actually right on the main road into Cavtat and was very noisy. It is acout a 10 minute walk into the main town and coming back it is all up a very steep hill!

Possibility to make meals by myself. The nice view from the balcony of room. Internet possibilities. We had not any broom for cleaning the room, but staying with children this possibility is very necessary

Its position at the top of hill outside Cavtat centre.The use of communal kitchen. the fact it was cheaper to book direct, 15% added thro Agents

clean room, location good, Quiet, supermarket nearby, lovely views We thought pickup/drop off service to/from airport was a bit over priced at 100 kuna each way and journey is only about 10mins.Quite a steep hill walk from cavtat. The site gives the impression that there is direct access to a washing machine, however this not the case. there is a laundry service if you want at a price.

staff

Restraunt staff went out of their way to impress, were able to settle the bill the night before and organise airport taxi, they included a take away breakfast as we were leaving, well above and beyond expected! The double superior room was 2 beds pushed together and a wodden frame seperating my partner and I. However they did say that they did have propper double beds available if we had asked.

friendliness lack of facilities

We loved the city of Cavtat, it has a kind of old fashioned charm and so has the hotel. excellent breakfast as well. the only thing we missed was a (private) balcony. parking was rather expensive

Very friendly host family. Mlini has one of the nicest beaches arround Dubrovnik (300 m from hotel) and its not far from the Tourist Hot Spot Dubrovnik, but luckely far enough to stay quite in a very helpful and friendly familiy pension. Almost all languages spoken in the family... Problem with the few stairs? ask the family, they will help you with your baggage. The furniture it is a bit old fashioned, but hey, you just sleep there, so it's quite ok.

the pool, and the beach the price is not responding of the quality, there is no air-condition, poor breakfast, they charging for umbrella and chair on the pool

This hotel is by the sea, very nice scenery very steep steps down to beach, would not suit elderly

Clean rooms. Cavtat was a pleasant surprise - really nice town. Friendly staff. Owner didn't speak any English. Unable to pay with credit card at the end of the holiday. Breakfast lots of things on offer but not presented very well.

Rooms were cleaned every day to a high standard and decorated to a modern and fresh feel. Language barrier a little problematic and landlady a little regimental. Sometimes also ran out of certain items at breakfast. Hotel at top of a steep hill with lots of steps from the harbour and then a little way on a quite busy bend of road with no path. Although we knew about the hill, this it was quite harrowing in hot weather and definitely not suitable for people with walking problems.

I was not impressed. The bathroom had a strong cesspool smell and there was no hot water Misrepresented on your web page

No airconditioning and expensive for one night

Location was excellent at sea front. We booked a sea view room and this was not available when we arrived. Very unhappy about this

the wine minty

the attitude of the staff poor quality fruit and juice at breakfast

helpful staff, excellent position, clean decor a bit old looking and dull