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The staff in the reception were very welcoming and professional. And very serviceminded. Saturday evening we had a very bad experience in the restaurant.The waiter was very rude and absolutly not serviceminded!!!
They tried to charge 32 euro extra for preparing the room. It is just unfair, since it was not mentioned in the initial offer. It is a huge difference between 49 euro or 81 euro per night. 10 euro per cat is also a bit too much, but it was not hidden, so it's acceptable
Excellent breakfast, good location, quiet, plain but comfortable single room
Very nice Hotel, right opposite the airport. Good but a bit expensive breakfast. Nice dinner. Very clean. Safe area - hence there are no people within 5km radius :) Very friendly staff. Just 30min with Airport express to the heart of Berlin. Internet is not free and very expensive, though super fast with low latency! If you plan to ask for an ironing board expect to get it in at least 1,5H (happened twice to me)!! Hope you get some more ironing boards guys before I come there again soon!
5 minutes from the train station stop, and 10 minutes from the airport. Quiet rooms for having a good rest. Very new and clean. I would have prefered a bit more comunicative staff.
Incredibly rude and non service focused staff . Bill has to be settled on arrival and have been chased at breakfast to pre pay . Terrible experience !
Would stay at this hotel eney time 10/10
There was some hairs on the bed
The room was very nice but i dont think it had been serviced since the last occupier. The bed was very comfortable and the shower was probably the best i have used in a hotel for years. The staff were very good and very helpful. The free travel tickets were brilliant. the hotel is very new as is the staff, they did a very good job considering we were all suffering volcanoitis. I dont think the room had been serviced since the last occupier. there was some rotting strawberries on the dresssing table and a half empty bottle of water in the mini bar. The mini bar was virtually empty when we arrived but was replenished the next day. The food was pretty average. A very good breakfast menu but didnt live up to expectations and the same with the evening meal. But as time goes on I am sure it will improve.
The room was very nice and quiet. Hotel is brand new. Walking distance to the airport. Google maps show the hotel address in a wrong place (the other side of motorway).
Very nice, new hotel with good interior design. Easy and effective temperature control in the room, sufficient culinary offer late in the evening. Excellent location for those taking very early flights Car Parking is too expensive. I propose to establish two prices - for guests of the hotel and for all others willing to use this facility.
excellent location for early flight. Excellent added extra of a daily travel ticket, lovely, very varied breakfast. No
Clean, Economical, Great Location, Great Staff, Free Train Ticket to Berlin Downtown, New Zero cost wifi option was truly on the slow side
one of the best airport hotels i've stayed in. very clean and comfortable. also the free travel pass into the city was a welcome touch-the rain station was only 200 yards from hotel. the dinner menu was very limited
Walking distance to the terminal
Excellent quality, service,spa and golf. We will be back.Have been around most of the world and this was truly excellent from A-Z.
The golfcourses was very well kept. And the service in the restaurants was super. Breakfast was superb. Nothing wrong about the hotel, but the rough on the Faldo-course was not freindly!
Quiet, Relaxing, Calming.. Don't expect much.. Expensive for what is offered..
The maitre at dinning room Silberberg was not nice at all. How is one to know that reservations are required for dinner, specially if one does not read German????? Was not quite kicked out, but mostly yes, I was.
Sauna! Excellent place for relaxing brake during long time drivinr from the East (Warsaw) to the West (Amsterdam) of Europe. Small
It is my second time to stay in this hotel. What I enjoy the most about this place is a quiet atmosphere, which helps you to reload yourself over a weekend.
location and facilities n/a
We popped over to Bad Saarow for 4 nights from Berlin and had a fantastic time. Very good value for the money. The hotel and spa are very clean. There are 5 different sauna type (steam, "stein" 56C, "bio" 65C, "octo" 88C, and "block" 92C). There is a cold dunk as well as nice cool off pool in the sauna area. The salt water outdoor pool is heated and amazing. We came in July and the weather was perfect, but quite cool at night. All the spa facilities except for treatments are included. The most amazing breakfast spread as well is included. Getting here from Berlin is a sinch - 5.10 euros each way on the train with a quick transfer at Furstemwalde to a tram that takes you straight to Bad Saarow. 1 hour flat. Given it was July, there were a number of families with children, mostly well-behaved though.
The shuttle service is a great idea. Not enough vegetarian options. Also,we couldn't get any pain killers from the reception.
very good value for money. well connected to the airport. not well connected to Berlin center.had to go the airport to and take atrain from there.
The room smells like shit. The personnel is very very slow even they smile all the time.
Clean with good facilities in room. Shuttle (free) to Schonefeld airport. Surcharge of Eu 10.00 for a smoking room even though there is no mention of it when booking online either on hotel website or booking.com
Quiet night sliping and comform place. It was noisy night, the pillows were missing , not frandly staff. We pay over money for the breakfast.
Recentlly built, very clean, new furniture. We found all we needed for a short stay waiting for the early morning flight. Perfect shuttle service -kostenlos. We had paid the room before we arrived in Germany, still they reserved 100 Euro for one week after our departure. Worrying!
Excellent hotel as expected from the brand. Located about 3 km from main airport terminal. Excellent 24 hour shuttle bus service (we had to be at airport for 5am) which serviced airport terminal and train station regularly.
Free shuttle, clean rooms Poor internet connection, nothing nearby, broken TV
The rooms were comfortable and clean. Good pillows. Staff was friendly and went out of their way to help us. Especially thanks to the driver who drove us to the airport to buy toothpaste. :)
Connection (shuttle bus) between airport and the hotel; possibility for (very) early breakfast.
Good a/p transfer and close to a/p The bar was empty no atmosphere to wind-down in.
Food, Sauna, Solarium
Good lakeside location. Professional attentive Barchef. Good cooking. Wide choice of wines. Attentive service in restaurant. Good 4-star hotel. Everything professionally run. Recommended. No clear procedure to book a room with lakeside view if booing online. Not easy to get information from reception about seminar rooms.
The environment of the hotel is very calm. The hotel itself is nice and clean.
Comfortable and quiet room. Excellent buffet breakfast. Some of the staff encountered were not able to understand English very well. Wireless internet did not function for us during the duration of our stay making it difficult to make onward bookings.
very good price comparing to the comfort
excellent hotel for such price nice staff
Convenient but quiet central location, with bars opening late into the evening. Good English spoken by all staff and 24 hour front desk. Wifi (wireless LAN) internet seemed expensive to me at 12.50 Euros for 24 hours. I didn't use it.
excellent service, cleanliness, comfort,and people
The hotel personel is great and extremelly friendly. They'll book and/or solve sutff for you, in case you can't. They are really and sincerelly great! The only downside of the room was the television; it's too small and no flat screen. My laptop 15'4 screen is bigger than the TV's one. The only international channel in English was CNN; no movie channels or paid TV in English. One other comment is that the internet access is too expensive; EUR 8,00 per hour. It should be free, considering the price paid for a category III room.
There was a personal touch when we arrived, however in the morning on leaving there was no one around ( 10 am) after spending over 230 euros for one night you would expect a goodbye We arrived quite late, & manager asked if we wanted anything to eat ( didnt mention that it would be an extra 30euros on top of the bill) the night was not value for money
really nice place, garage, clean rooms
Everything was just perfect Nothing
It is value for money The kitchen can improve.
I liked the selection of food both for breakfast and evening meals. I told you about it above and I might add that I wanted to stay until 14:00 hours in my room just watching television. It was flatly refused so I went to the airport waiting there for 3-4 hours instead. At two o'clock the cleaning personnel had not even started on my room ???
very clean and comfortable, friendly and helpful english speaking staff all round exellence.
Location. Staff, Quality of Hotel No
Location is on our four-to-five-a-year road. There we found a better value for money than we used to have in Ramada close by. River view, breakfast, calmness.
Very large clean rooms with wonderful view overlooking the park and the river Spree. The staff were friendly and helpful and the area quiet, relaxing and with nice walks along the river close bye. Food in the restaurant was good for the price. The beds were a little hard so perhaps a top matress would have been good. Otherwise couldn't fault anything else.
Fine location by river Spree. Very silent place. City centre is just 10 minutes walk. Double room was perfect (big room area, view to the river, nice bathroom). Good and helpfull staff. In hotel is elevator, well restorant. Free parking for a car. We can tell only warm words about this hotel.
Very pleasant walks around the river banks - interesting wildlife on view
Family run, very helpful and pleasant
good location for berlin area. Very near s bahn. pleasant staff, good facilities. Excellent hotel
The absence of city noise. The very easy going nature of the staff who were very helpful. Nothing
staff wasvery friendly. Breakfast was very god
Hotel very well placed for access to Berlin by train, station 5 mins walk. Good local restauraunts within 5 - 10 minutes walk. Staff very friendly and helpfull.
Very polite staff. Smel of dog in the reception.
That the hotel is in really good place.. i mean than, there are train and bus station.. there are many different restaurants... very nice reception and excellent breakfast :)
The staff were friendly and helpful.The room was very confortable and clean.Very good breakfast buffet.Good location-quite near from the highway.
Nice staff, excellent breakfast Dogs, everybody smokes...