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The service was really good and the facilities for children. Also the room was fantastic The location was not ideal for me; the hotel is isolated; but I understand the hotel is a golf resort and Sotogrande is not a city, everything looks isolated there.
everything - food choice a bit lacking
Rooms, service location - 22euros in a taxi to the local resort
A decent and practical hotel for a golf base although not luxurious. Good food. A little run down in places - could do with a bit of a facelift.
This is a very nice place, all staff were most helpful and spoke English. Concierge was particularly helpful. Room service brought the best room service lunch I have ever had - made a real effort with presentation.
The general ambiencen and the breakfast buffet! Nothing
the overall standard of the hotel. The staff were very friendly and helpful
-convenient location, friendly staff, excellent breakfast
Fantastic breakfast buffet Very pleasant helpful staff everywhere
The heating was not working when I arrived. The room was cold. Maintenance came and fixed it, but a few hours later, during the night, the heating failed again.
Modern comfortable hotel with friendly & helpful staff
Clean, modern rooms, good facilities and excellent breakfast. On approaching the hotel, the outside looks tired and shabby. Once inside the hotel has an airy modern feel, but the first impression is not good.
Very spacious and comfortable room There were two dangerous steps going down to the room as you as you opened the door with no warning sign, also there was no evening meal only room service sandwiches etc which surprised me even off season The staff did not offer to help me down with my luggage either
The impeccable design and style of the Hotel .
The pool , the staff Breakfast a bit disorganised . Bit noisy in the mornings with cleaners trolleys moving around and self closing doors banging at all hours . Bar staff a bit slow
peaceful, friendly staff, excellent breakfast, pet friendly, nice pool area bar and room service closed after 11pm. 70's 'loud' decor in coridoors.
The staff were very helpful and friendly. Very impressed with size and design of rooms The only english tv channel was Sky News and you can only watch the news so many times! The hotel is a bit remote and there is nothing within walking distance such as bars and restaurants.
The hotel is very modern, great deco and comfortable. The rooms are great and very big. Parking space was OK, just enough. The Hotel is not close to the beach or the port at all as stated. It is on the other side of the highway. However if you do not have a car, they provide transport.
the peaceful ambiance
This hotel is right in the middle of everything so it is easy to walk to other bars and restaurants in the area
Nice place nice people very pleasant stay, will do it again. Toilet area was far too small.
Excellent design and ergonomics. Nothing to say on this
Great location-great views, friendly staff, breakfast was excellent. Midas restaurant next door excellent Shower was smelly - probably because the room had not been used for a while- this meant that the room was initially smelly until we aired it.
Extremely modern luxurious rooms with lovely views.
Room was modern and well kept. The room was too hot and no a/c on yet. Also the bathroom was part of the room which was inconvenient with three people in the room.
Fantastic big rooms with a big bath next to the window with see view. We just booked one night and because the room was so nice, we decided to stay in the room and order room service. Small detail: the food of the restaurant was a little overpriced.
We only stayed overnight but it was very quiet and had a spectacular view. It had no tea/coffee facilities in the room.
No pool or bathing terrace
rooms are very nice, views from room are beautiful, food is excellent, great location I have stayed twice and both times there was a faint sewer smell coming out of the shower. They need to fix that!
The hotel and the room were absolutely beautiful, and the staff was very friendly. The breakfast was very good -- a spread of jamon and cheese, jams, breads, muffins, etc. The hotel was quite difficult to find, and contrary to our expectations, it was not up the mountain and within the walls of the old castle. It was at the bottom of the mountain just off of a roundabout. We drove all the way up the mountain (about 15 minutes of switchbacks) before finding this out. If you are staying here to explore the tiny village of Castellar within the castle walls, just be aware that this hotel is about a 15 minute drive away.
Amazing location and reasonably priced Our room was very dirty - the toilet was filthy and 1 bed smelled of urine!!
Castle and surroundings, "smell of the Middle Ages" Parking places is limited. Hard to carry heavy bags up to the castle from parking - there were cobbelstone road !!!!
A very unique hotel. Not easy to compare with a regular hotel because it is actually still a historical setting with a few modern facilities. The cottages are quite practical for staying a longer time as long as you come prepared with all the groceries.
Lovely room, new hotel, beautiful location.
Absolutely beautiful setting. Rooms were musty, should have been aired out. Lack of view from rooms was sad. And it would have helped to have more activities nearby. I couldn't believe there were no hiking trails around the lake.
astonishing location and atmosphere
The location on top of a hill - an old castle with one part used as a hotel and I stayed for a second visit, as well, in one of the just slightly renovated houses of the small town enclosed by the castle walls.
hotel has a very relaxed atmosphere,food in the restaurant was ecxellent staff very helpful
Room cool and comfortable. Problem with safe which was fixed immediately.
Clean rooms, good restaurant, fairly close to Tarifa and Gilbraltar Location was in middle of construction zone. Could not walk anywhere from hotel, so car is necessary. Nothing to do in town it was located.
Very well designed and a relaxing atmosphere. Staff were very helpful.and we had a very pleasant stay
breakfast & lobby area are very nice Difficult to find the hotel because there is no signboard on the hotel building. You don't feel like you have reached to your targeted hotel even if you are standing in front of the hotel compund.
Open wood burning fire place, Friendly and helpful staff, Internet and Wi-Fi availability in rooms. King size Double bed, easy parking. No tea or coffee making facilities in the room
The hotel was the best of those that we stayed in Spain. A jewel on the outside and inside. Beautiful room, great restaurant, Desing and spectacular architecture. Excellent desserts (6 euros), very good sherry (2 euro), breakfast just right. Clean pool. Very quiet and good taste. Necessarily state here if you arrive in the area, just a few minutes to Gibraltar.
The overall quality of the hotel was excellent. Staff were friendly, service was very good. Decor was fresh and modern but cosy at the same time. Would have been helpful if more of the staff spoke a bit of English. Need more loungers by the pool.
The hotel staff were excellent - very professional. The interior decoration of the Hotel wassuperb. The rooms were clean and spacious - very nice. They were three functions on the second Saturday of our stay, but we were NOT given prior notification of these events - which occupied the WHOLE hotel services and parking. This left us without parking space; which we had had all during the week, and the possiblility of eating in the restaurant - until we complained. Prior Notification should have be given to avoid upsetting existing guests.
Only stayed one night but Staff were pleasant. Air conditioning did not appear to work too well.
The room was always clean. Good bathroom. Excellent value room and breakfast. The airconditioning did not work. This was a big problem as it was hot. Also the wifi did not operate.