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Air conditioning not working... childs cot filthy and broken. Swimming pool not in use. I had to carry childs cot to another room my self. Train running at the back of hotel. Planes landing during the night 500 meters from hotel. Strong smell of must in the rooms with mildew growing on the shower tiles.Shower door falling off so over all resembled a remake of faulty towers. All of the above.
basic accommodation, cheap noisy at night internal sound proofing poor, room ventilation poor ok for overnight before catching plane
Good Parking facilities and a good location for access to Rome's Ciampino Airport - oversall a generally good, clean, and practical Hotel. It was quite difficult to find initially as not many signposts around the area and a very basic breakfast.
Close to the airport Did not offer a shuttle service to airport so it costed 25 euro for a 5 min ride! Bathroom was extreamly small.
Absolutely not a 3 star - looks more like a no frills 2 star
Very nice and helpfull staff. There was no siwmming pool as advertised.
Very clean, personnel kind, the hall is cold but rooms are very comfortable. The hotel is not that far from the airport of Ciampino, but, nevertheless, difficult to reach in the night and only by taxi (30 euros for less than 2 km!!!) No possibility of choice at the breakfast: they only serve 1 cappuccino, 1 croissant, 1 sandwich with jam or butter and a juice. Situated close to the airport and the railway, you can wake up at every train passing and from 6 a.m. by airplanes
This hotel is very convenient to the airport, and we had an early flight. It is a budget hotel and good for the cost. Taxi for 5 minutes to airport cost over 30euro, starting at 19euro when we got in. This wiped out the savings of a budget hotel. We could hear the people in the room next door at 1:30am like they were in our room. We could hear the sink turn on, etc. as well.
Nothing Noise - Aeroplane noise and Train noise through the night. Also noise from kitchen staff from quite early in the morning. It was just too noisy
Recommended restaurant for lunch - pizzeria da Franco. Excellent. Helpful staff, convenient location. Recommendation for restaurant Bona Dea -- tourist trap. Disappointing food and very high prices. Length of time to key in passport info. Hotel should not keep passports for 20 minutes but should instead make copies and hand back to customer for their convenience.
Beautiful area, near to town, very relaxing
Very helpful staff, wonderful location.
The hotel is relatively close to the town centre. The free car park was a positive thing. I did not have much of contact with the staff, but they seem to be friendly. The hotel was under renovation. Therefore, I was annoying at one time due to that. I have stayed at the same hotel a couple of years ago and it was fine (and I think it is still fine).
The interior design is beautiful and staff very friendly! That the spa had such limited hours, while I wanted after 8 pm or very early in the morning.
The hotel was great. The staff was helpful
Unfortunately, on a couple of occasions due to late night functions it was quite noisy.
The staff were particularly helpful and the food was extremely good. The view from our room and the verandah was striking. Coffee machines in the breakfast room rather than proper coffee.
I am happy I made the choice.
The staff was very friendly, room was clean and comfortable, breakfast good.
Cheerful and helpful staff, Travelling with3 children we were allowed into the rooms early. Nothing appeared to be too difficult.
attractive location, food good. The waiters were friendly and helpful. Reception mixed. some very helpful others more offhand Conferences took over the hotel at the expense of individual travellers. eg.the only bar was used for conference events, as was the outside terrace
A very grand building. There were very few guests there. Rooms were pleasant. Pool much smaller then picture indicates Restaurant was expensive and service quirky, all the courses arrived together. Howling dogs from nearby kennels and inadequate air conditioning with no controls made for a restless night.
The hotel is handy for the train station in Frascati..(15mins walk downhill but 25 mins uphill) Maybe I was just unlucky but my single room was very small and not very clean
the building was beautiful..........great history.........the views and grounds amazing hard to find in the dark, need very clear directions
Everything is perfect ! Progress after progress !
location - spectactular - and close to where I needed to work
An exceptional view, great old villa in the hills outside of Rome. Exceptional value for money. Not perfect if you're visiting Rome and want to see the main tourist attractions though: it's very far out of the city.
The Hotel Rooms, ( not bedroom ), quiet and surroundings, Could be a great Hotel but have missed opportunities and lost direction somewhere. Staff, Food & Drink, Pricing - E.G. Charging for Carafe of water clearer filled from Tap, Bedroom, Smallest tv ever, Sewerage Smells from Bathroom and Charging Guest for use of of Pool & Sauna. Not made clear how far out of town this hotel actually is.Very few guest there and made to feel as if we were an inconvenience. In complete contrast the Hotel we went to in Roma we were made to feel we were the only guests in the hotel.
amazing location and building. Small rooms
Great view over Rome Don't stay here if you want a 4 star hotel - its more 3 star! If that. No staff, you have to ask for someone to come to the bar, not that you would want to drink in their bar! The wind whistled in through the windon when closed and to top it off there was no hot water in the morning. The staff didn't care and I had to really complain before they would do anything about refunding part of what we had paid. I would rather have had a show than a refund but the attitude of the staff wasn't good. Oh and we chose this hotel to be not too far from Champino Airport, it still took an hour in the morning traffic.
Near Roma Ciampino Airport. Staff was unfriendly
The staff were very helpful, polite and hospitable. The dinner was excellent and very reasonably priced. The view from the room is spectacular. The pool area was not furnished and the pool needed vacuuming. The room fan was very noisy. The breakfast was very mediocre and the coffee dreadful.
Very nice hotel with ample size room. Shower small, but common with Italian hotels.
Nobody speaks English, poor service of personel, dirty rooms, tv doesnt work, door lock on terrace broken
Beautifull place to have a break and relax, with very friendly and helpul staff.
View of lake. Old/small room. Bed wasn't very comfortable.
the restorant very small bathroom, especially shower cabin
Beautiful setting, Hotel decoration is excellent and charming. Very good value for money. When we arrived we were told we could book a table for dinner, later that evening we tried to book a table but we were told we could not because of weddings and had to walk to Castel Gandolfo for our meal. Noise from the weddings was a little excessive at times when we tried to sleep.
View was fantastic, restaurant was very good, town was a short walk and had several restaurants, shops and, of course, the Pope,s residence.
Tried desparately to cancel my Rome accommodation to stay an additional day- staff excellent and couldn't do enough
the location was off and we reached there a bit late in the evening and the station was deserted and scary. the room was very small and we had absolutely no space to move inside the room. when asked, they say all rooms in the hotel are of the same size. well, i don't have anything strong to recommend this hotel. the food we had for dinner was billed more even after clearly informing them of the dishes we had opted for. the bill should have normally been around 45 to 50 euros and the bill we got was for 76 euros. then they said they wrongly billed some items!!!!! strange indeed..
Beautiful location, interior is romantic classic but very tasteful. Room was somewhat small yet comfortable. Breakfast was only served the room and was pretty basic. You must have a car otherwise you are stuck!
The location was excellent with extensive views and convenient for staying in Tivoli
the best thing we liked about our stay at the hotel was the weather the two days we were there was perfect, the setting and the look of the the hotel interior and exterior was breathtaking. the food at the restaurant was also very lovely. what we didnt like about our stay was that the staff were very un helpful towards us and our needs when we arrived. they were too pre occupied with the two weddings they were hosting and offered nothing to us as compensation and completely ignored other guests not involved with the weddings. we were told upon arrival that the restaurant would be closed for the night with no access to room service or taxi service to the centre of town. it wasnt until after complaining and waiting for four hours in the hotel foyer that they opened the restaurant so we could have dinner, that was at 10pm. we also had to pay full price for everything, which didnt seem fair considering the way we were treated and it was also the night before my sisters wedding.
We were upgraded to a suite with a fabulous view of Tivoli. The castle/hotel is beautiful and the grounds and views lovely. Our room was spacious and elegant. We lost use of of hot water for showers.
Please read the comments regarding our experience below The sign says it all -- instead of Hotel - 4 stars, at night all that lights up is "Hot - 4 stars". The hotel is in dire need of new owners. Although the common areas -- lobby, terraces, pool area, hallways, breakfast room-- all make an opulent and luxurious impression, the rooms are small, shabby and uncomfortable. There is no place for suitcases, no place to sit and write, no adequate lighting. The male staff is lazy and indifferent. When my wife got drenched in a prolonged rain storm and we returned to our room in the early evening for a hot bath (the tub had jets), the water in the tub was barely lukewarm, and the frontdesk clerk, standing at the entrance watching the storm, shrugged his shoulders and said laconically "I'm sorry".
it was a very good experience to stay in this hotel we had a very good time everything was good
Good value! Clean, secure and comfortable room with large flat screen. No restaurant on the facility to serve a continental breakfast. No hotel signs anywhere to identify the hotel. Fortunately the gas station attendant next door knew it.
modern rooms breakfast room & choice of food
parking outside the room we spent 2 hours trying to find the hotel, it had no sign out side what so ever
nice and clean, pretty new wifi was very slow...
Modern furniture. No wireless internet.
Originality of the room, access with car, private car parking Suggested improvement: glasses in minibar and in bathroom, more accessories in bathroom (kleenex, showercap)
Very nice hotel with modern design. Small room but everything was designed perfectlly. I like the automation (lights etc). It had coffe maker in the room (with charge), microwave oven, VCR, Private parking outside the room. Good price for the room. A/C had a problem and room was cold. The receptionist had to close entire A/C. Shower shouldn't have, transparent glass. In case you travel with a non close person (wife girlfriend) there is a problem. The doors should open automatically without having to get outside the car and rign the bell. I was told to pay in advance during check in.
Flat screen t.v. Not enough toilet paper and no access to it after hours, hard to reach location, no signs, no food to buy around the area
The shjower in the bedroom!!
Beautiful facilities, views and people. Internet access is very expensive.
the courtesy bus provided there were 2 weddings on at the hotel, we felt like we were in the way and our booking was secondary. when we arrived we asked about the eating in the restaurant, but this seemed like an inconvenience the reception said they couldnt book for us, but there was noone around to help with our booking, we ended up eating in town!
Very nice hotel, easy access to Rome, would stay again. Perfect for a Rome wedding
It is an absolutely fantastic place!
I loved it Nothing I loved it
Broken toilet seat in room
The quiet...it was way away from everything, and the view. It was very difficult to find, and to get back and forth. The shuttle ran hourly, but made an evening in Rome very difficult to arrange.
Food was excellent Difficult to find by car
Very good service at bar and at dinner on second night of stay. Delightful situation and grounds. Fake flowers. No dinner or food available on arrival at 8.30pm due to an event
Beautiful setting; very courtous staff; good cousine and very relaxing They still charge WIFI access - 20 EUR per day
A lovely location with fabulous views and in centre of pretty,tiny town.Very neat hotel. Good breakfast. Host was very helpful.Proximity to Rome by train was brilliant. Little room for our suitcases in the room we had.On arrival, the young man at the desk was helpful but had very little English - made asking for directions a bit difficult.
Nice small town, within walking distance to shops, restuarants, catholic church and the Pope's summer residence (June, July, August) where he blesses the audience on Sunday at 12noon in 7 different languages. Rooms are small but clean.
very nice and quiet location - historical city and almost no cars on the street. Very friendly and professional team. Hotel owned by the family experienced in hotel business. Very clean, fantastic lake view from the room. Free WIFI. No problems at all !!! Very good restaurant in the same building.
Good and clean hotel near Rome. Beautiful view of the Castel Gandolfo lake. Easy access to Rome dowtown. There is a train station near the hotel but is better if you have a car but parking is a little difficult because places are on the street and not in great quantity. parking is not easy
Location Fantastic, very central...
Excellent location, terrific air conditioning, and view of the lake
stunning views, good clean rooms parking difficult
views from terrace it was quite noisy
Very confortable hotel in a small but lively village with good transport connections.
The room was modern, bathroom fixtures all new and very roomie. It had internet wi/fi with no extra cost and it worked. All through Europe we found old hotels, cramped and if they did have wi/fi it was on and off. A pleasure to stay here. It was challenging getting downtown to Rome and back on the trains. The trains had little information about where to go and when to get off.
The behavior at the reception was awesome. I like the guy's attitude towards the customer. I also liked the cleanliness and the atmosphere. I did not like my room. The room was too small, and fully stuffed with furniture. Had the planning of furniture been better, the room appeared to be little bigger. The quality of the pillow and the mattress was poor too.
Underground parking, free WiFi internet, free shuttle (and a good punctual service) to Ciampino train station (shuttle takes 15-20min) - frequent trains from the station to Rome Termini (every 10-15 min). The hotel has also hd tv internet (keybord in your room), multi-language tv. Good breakfeast. It is a modern hotel and it is very clean. No negatives.
equipments of the hotel nothing
I liked the staff and the atmosphere of the Hotel... The lack of ample recreational facility... I believe that guests should have some sort of recreation within the hotel premises as the hotel is quite a distance from city center. A pool table or social lounge where games are available would be nice.
The hotel if you have a car is perfect. It is new, and you can go by car to a metro station(15 min away). The price for this hotel is too low if you compare with other hotel inside rome you have to pay double at least. So it is better to stay outside if you have a car (only). The breackfast.
The friendlyness of the staff. The breakfast is ok but is too oriented to sweets. Instead it would be good if there are scramble eggs, bacon, ham, sausages and so forth. The available dishes on restaurant menu are too oriented to pasta and the selections are simply too few. The cooking was not good at all neither the prices. The interior of the restaurant is too sterile.
The hotel is brand new (2010 talking), cool and nice to sleep in. Easy to get to, and there rooms are good. The WiFi service is not handling data very well, bad coverage of the rooms, so my internet connection was slow.
brand new hotel, clean & comfort rooms, underground garage with direct access to rooms by lift, free wifi, swimming pool, next to highway (if you have a car this hotel is great and offers direct access to rome and the coastal area). I found the airconditioning quite noisy for a brand new hotel besides that there is nothing negative I can tell about this hotel
The friendeliness of the staff was outstandingly warm and could not do enough for you.
Exelent stay ! We liked our stay at this hotel very much, nice big rooms, and the shuttle service was great.
Was pleasantly pleased with our room, the location and the cleanliness of this hotel. Got the business card and will use it again. It was a bit hard to find.
Location embedded in the beautiful hillsides outside Rome, friendly and efficient staff, very reliable shuttle service, close to Ciampino airportand railway station, home cooking on demand, nice wines.
Once again we enjoyed our visit for the third time. Particularly useful is the complimentary taxi service which we used to and from the station to get in and out of central Rome.
We arrived late yet we got a warm friendly family welcome and made dinner on the terrace. Beautiful views over the city of Rome and very clean and fresh beautifully restored rooms.
Very much indeed. Problems with hotel car service meeting arrangements.
The staff were excellent, the design, the service all excellent
Very helpful. They got us to airport for 6:30 flight for extra charge, as the normal shuttle hours to Ciampino is 7 to 21 Shower pressure was low. Probably due to hard water.
quiet location, easy connections if you have a car, large room on 2 levels nice for family with kids, clean a little damp inside and sewers smell outside rooms at ground level in the morning, breakfast less than average, one loud birthday party organized in hotel main hall until 01:00 AM, I refused to pay total amount due for that night
Very helpful and personable staff. Beautiful quiet setting in the hills overlooking Rome
Extremely friendly and helpful staff. They couldn't have done more for us. It was only opened one week, so they explained they have yet to improve the sign posting of the property along the route to the hotel, but they stayed in contact on the phone helping us to get there.
It was everything I had hoped for and more. Beautiful views, service, grounds, and room. All above my expectations
Small, quiet location, very friendly service. Also good views and excellent value for money. No restaurant - but not really a problem - plenty close by. Wide variation in size of rooms.
Exceptional staff, unbelievably beautiful location Not that easy to get into Roma, but worth it for the peace and quiet
luxory and near Rome ande Ciampino The big appartment was at top floor with a low roof... It bekame dark and smaller that it really is....
Clean, friendly staff, everything worked in the room, and it was very quiet at night. Lovely grounds and nice pool. Second visit here and will return. No complaints. Basic items for breakfast, but all was good and they would bring more if you asked.
Lovely swimming pool with beautiful views. Large room with very large well equiped bathroom. We were able to have a family room with balcony There was no restaurant so we had to go out to eat. There was no sitting area/lounge inside the hotel to have a drink and read etc.
Breathtaking landscape, quiet area, the garden of the estate is very spacious and well groomed, nice pool, helpful staff. Very basic facilities. Althugh rating itself as a 4* hotel it is in fact more of a lodge (agritourismo), nice and clean but not very pampering. The room was quite small with very few ameneties. There is no one on duty after 10 p.m. and no way to get a hot drink, let alone food.
Nice hotel,lovely setting a car is essential
The hotel was very friendly and well run.
The ladies on reception were excellent The television in the room was very poor, the main channels did not work (rai 2)
I liked the fact that they were happy to move us to a room with a bath when we found that the room we were allocated only had a shower and I had emailed them to confirm that there was a bath in the bathroom to which they replied affirmatively. The smaller room at the front was very hot and noisy (1 night of our 4 was in here)
Attitude of the staff and general good warm atmosphere No
Made to feel very welcome, genuinely warm staff, helpful, generous and courteous to their guests. Good adjacent restaurant. All round professional service. I liked my room, it was simple, modern and pretty. There was nothing to not like except that i wasn't driving and I had to get access to Frascati train station by taxi everytime i needed to go to rome. Bus service is poor.
Very nice rooms in a quaint Italian town. Very large rooms with a wonderful breakfast selection. Staff spoke little English. Location is a little inconvenient from attractions in Rome. Transporation to and from Hotel can be difficult at times. If you miss the last train in evening then it is very expensive to take a taxi back to hotel.