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Front counter staff was warm and welcoming very eager to make sure we had everything we needed. Breakfast staff was friendly and welcoming. Room was clean beds were comfortable. Beds were a little stiff
Overall great stay. Breakfast was a little crowded but that happens.
I liked a lot about most Holiday Inns and this was no different. It had a lot of convenient / cool amenities, like very delicious hot breakfast, a gym, a pool / hot tub, Bed Bath and Beyond lotion, etc. I really appreciated that they had soft and firm pillows on the bed and labeled it accordingly! My friend that I traveled with is a little bit of a germophobe and she lifted up both of our beds to check for bed bugs. We definitely didn't find any; the rest of the room was also very clean. One of the only things I didn't like was that our room couldn't get Wifi Connection. When I called the front desk, they did offer to switch our room, but we were already settled in. It was okay, though, because I think most of their rooms have Wifi, just ask if that's something that's important to you.
No hot water in shower on day two
The room was very nice and clean. There were children above us running up and down The halls screaming and slamming doors at all hours. My family and I didn't feel relaxed. We could not rest.
Location Bathroom exhaust fan didn't work; shower head was not secure in it's support
This hotel was in a great spot, not too far from the beach and not too close to all the action. It's quite and friendly, there's even a decent bar and grill on the other side of the hotel. Staff was friendly and considerate. I'd stay here ahakn
Hot breakfast until 9:30 was good. Theres a bar within walking distance that was a neat place. And its next to some nice walking paths. Comfortable beds and great bathrooms also. Only an outdoor pool was really the only downside.
The rooms are spacious the staff was wonderful all the staff clean not loud loved my stay the cleaning lady was super sweet always made sure we had towels and Jessie at the front desk was supper awesome but all staff again was friendly we will be back thanks for a wonderful stay for my 11th year anniversary I liked everything
Good location When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.
Good location This is a dying hotel. The Days Inn logo's were still present on everything (the staff said this had been a Days Inn) The staff doesn't care and is unmotivated (is there absent ownership?) Did not bring any clean towels and when we went to the front desk to ask were told they didn't have any although we could see clearly see clean towels in the next room. Several times the phones at the front desk would ring off the hook and staff ignored them and continued to smoke and talk in the doorway. Got the impression it was one big joke to them. At breakfast just had cold cereal available (nothing else) asked staff and she said she "didn't feel like cooking today". Whole facility was filthy like no one was doing any routine cleaning or maintenance. What is going on at this hotel? So much potential with location. Again, this is a dying hotel and I don't see it being around much longer.
Location no clean towels
The front desk ladies. The hotel was not keep up. Needed to be cleaner.
The general location was close to a lot of fun things in Gulf Shores The fact that it wasn't very clean really turned me off. The laundry machines were out of order. They ran out of clean towels one day..and we only stayed three nights.
It was close to the beach I didn't like the fact there was roaches inside the room.
Quiet. Very poor customer service from start to finish. After arrival I give my information and they can't find my reservation. Then the clerk answers a phone call and leaves me sitting there for 10 mins while she helps the person on the phone. They try to send me to another motel that they describe as " not as nice" until I agree to different accommodations than what I booked. Go to the room where there is an overwhelming smell of carpet deodorizer, no towels, and a TV from the 90's with 6 channels. Should've gotten the hint from previous reviews but the price sold me on it. Next time I'll spend a little more and book a better place.
The location was very good, it was close to the beach and not far from main stores. Staff was nice and helpful. The room had a unpleasant smell, the a/c was not working properly, Shower had a smell, and the carpet was not installed correctly the edge of the wall looked under construction. Definitely not clean or neat, it was to late for us to book a different room so we had to settle.
Nothing The hotel is disgusting and breakfast is literally bagels and two choices of cereal. The "clean" towels that were in our room had stains on them, the toilet seat was dirty and had hair on it, and the chairs in the room had so many stains on them that I didn't even want my dog touching them. When I asked for more towels, of course they didn't have any clean. Half the time the lady at the front desk wasn't even there and wasn't seen for long periods at a time. I do not recommend this hotel at all.
Location was good Tried to call from desk. I was told the phone was broken so they couldn't hear me. An employee did show up at our door to see what we needed. My husband asked for an extra blanket bc the bed was only equipped with a thin blanket with a sheet on top of it. The employee said that she would check but they probably didn't have any and if she didn't come back it was bc she could not locate a blanket. She then commented that it was a warm night anyway. Very poor service!!!!
The staff was friendly. There was mold on the walls. Nothing was up to code.
Room was dirty and the breakfest was not good, the only thing which was good was the king size bad and clean sheets.