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The location was very good, it was close to the beach and not far from main stores. Staff was nice and helpful. The room had a unpleasant smell, the a/c was not working properly, Shower had a smell, and the carpet was not installed correctly the edge of the wall looked under construction. Definitely not clean or neat, it was to late for us to book a different room so we had to settle.
Nothing The hotel is disgusting and breakfast is literally bagels and two choices of cereal. The "clean" towels that were in our room had stains on them, the toilet seat was dirty and had hair on it, and the chairs in the room had so many stains on them that I didn't even want my dog touching them. When I asked for more towels, of course they didn't have any clean. Half the time the lady at the front desk wasn't even there and wasn't seen for long periods at a time. I do not recommend this hotel at all.
The general location was close to a lot of fun things in Gulf Shores The fact that it wasn't very clean really turned me off. The laundry machines were out of order. They ran out of clean towels one day..and we only stayed three nights.
Quiet. Very poor customer service from start to finish. After arrival I give my information and they can't find my reservation. Then the clerk answers a phone call and leaves me sitting there for 10 mins while she helps the person on the phone. They try to send me to another motel that they describe as " not as nice" until I agree to different accommodations than what I booked. Go to the room where there is an overwhelming smell of carpet deodorizer, no towels, and a TV from the 90's with 6 channels. Should've gotten the hint from previous reviews but the price sold me on it. Next time I'll spend a little more and book a better place.
Good location When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.
The front desk ladies. The hotel was not keep up. Needed to be cleaner.
The staff was friendly. There was mold on the walls. Nothing was up to code.
Location no clean towels
It was close to the beach I didn't like the fact there was roaches inside the room.
Room was dirty and the breakfest was not good, the only thing which was good was the king size bad and clean sheets.