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The location, feel, and decor of the hotel is wonderful, and I love the different options of restaurants. The staff, while friendly, seemed more apt to give excuses rather than solve problems, the hours of operation advertised contradicted the actual hours of each resturant, and although the website claims parking is available, the hotel does not actually have their own parking.
Great location. Within walking distance to the waterfront, museums, shops and restaurants. Felt safe as a solo traveler. Parking not convenient. My room was above the restaurant so I could hear the customers outside on the patio. Thankfully it was a Monday night, so the noise died down early.
Staff was rude and had to pay to park because the lady during check in never offered me a parking pass. Ridiculous .
It's a great price, but it's the same price as the Avalon and Hollander. But.... those places strive to be the best even at the discounted price. First impression was the musty/moldy smell of the building. Then there was the 18" TV. This is the same size as my office computer monitor and smaller than the monitor for the receptionist. The cable wire itself was just hanging across the room, not mounted, not trying to be disguised in any way. Wrong remote for the TV so you couldn't access the guide, sleep timer or screen size. Had to watch NBA playoff game where it looked like this "CAVS 68 BOS" because Boston's score was cut off from the TV being stuck in zoom mode. Turned the hot water on for 10 minutes and finally got in. Used 0 cold water and it was still basically a cold shower. Front desk said I probably just needed to play around with the hot water handle a little more. That doesn't explain no hot water in the sink either.
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
Very clean. The downtown St. Petersburg location. No free parking: From Friday evening to Monday morning you can find free parking spot near parking meters in a few blocks radius around hotel. Hot water is changing temperature from warm to cold.
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
Location The elevator in the hotel was out of service during my stay, carrying luggage up 4 flights of steep stairs wasn't pleasant. Elevator in the parking garage is also out of service...so again carrying luggage up and down.
There was no hot water the evening we checked in Had to wait until morning to shower
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
The staff was great. They even comped our parking because it was my husband's birthday. N/A
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
Perfect location the staff was outstanding from the valet to the front desk. The lobby hugged me from the time I walked in til the time I left. I would stay again.
Staff was very friendly. Great location. I will definitely stay here again.
My daughter and I recently stayed while she was on break from College. We had an excellent experience. Everyone was friendly and helpful. We really enjoyed our accommodations. The valet service was excellent . Loved the bedding. We will return! The bathroom could use a fan. The bathroom sink drained slowly.
Such great value. Spacious room, beautiful breakfast and friendly staff
Clean super white bedding, free breakfast and walking distance to everything! The $14 valet parking fee!
The bed was comfortable. One of the best blankets I've encountered. Can't think of anything.
The location is close to restaurants, bars, museum, and colleges. Unfortunately that attracts groups of people that are there to party and stay up all night. After we discovered that our neighbors brought their own stereo with sub-woofer and invited all their friends to hang out in their room, we tried to move rooms. We were not moved and had to call the front desk more than 20 times over the next couple of hours to try and resolve this issue. No luck. The front desk was completely incapable of resolving this issue. I guess 20 year old college students that work at the hotel aren't capable of controlling the behavior of their guests. if you're lucky enough to have quiet neighbors, the hotel is alright. If not, then be prepared for a long night.
Great value. Awesome staff. Everyone was so friendly. Perfect location, close to lots of restaurants and shops. We were able to walk almost everywhere we wanted, Nice historic feel. Charming It was loud with traffic noise but you're right on a busier street so we kind of expected it. It did quiet down at a certain time at night, we stayed during the work week.