Location to the city and the Hoe was good all within walking distance.
Just a short walk to National Marine Aquarium & Barbican (across footbridge) City centre is also within walking distance.
This hotel is in a very quiet, but excellent location for us. The free parking meant that we could leave the car there and explore the city and its surounds easily. The building site that is in preparatory stages at the moment could be a noise and dust problem in the coming months
All staff of the Hotel are polite and professional, they are willing to assist their customers with heart.
All reception staff were happy, helpful and accommodating. Rooms were clean and bright with nice decor. There was an unacceptable amount of noise from outside due to inadequately glazed windows. The housekeeping staff were very noisy from early in the morning, chatting loudly in halways and banging doors, furniture and vacuums noisily throughout the morning. That wouldn't be a problem if you were staying for business and needed to be up and out early but was annoying when we were hoping for a relaxing, quiet morning.
Staff were helpfull. Considering this hotel chain prides itself on offering a guarenteed good nights sleep, the fact that it is on a very noisy main road and directly opposite a scrap metal merchants yard, means that you are woken periodically through the night by cars, and then at 7.30am on a Saturday morning by the noise of machinery and scraping metal.
liked the fact that it was not very far from anywhere, staff were very helpful,
Staff very friendly. Room clean and nice shower. Free parking. Location. Bed big but mattress quite hard, we found it hard to sleep comfortably. Roadside noise, so a bedroom on the harbour side would have been better since we have a small baby.
Room and hotel very clean and reception staff very helpful As it was very warm and although a fan was provided, which was on all night, air conditioning would have been better.
Clean comfortable rooms. Wifi very expensive. Wifi at £5 per hour or £10 for 24 hours even campanile now have free wifi!!
Delicious breakfast, spacious room, quiet environment. Good location (about 20 mins drive from Plymouth). Not much to do in the evening, but the hotel staff recommended Who Would Have Thought Inn in a close by village, and it was excellent food. Nothing, everything was good.
excellent beds, good location, nice golf course, good swimming pool / sauna, decent rooms, good value for money no atmosphere in restaurant/bar area, cold restaurant
Quite no noise first class will be returning again keep up the good work. None
Indoor leisure complex Restaurant lacked atmosphere.
Good value for money on this occasion. I would have liked free internet connection.
I really liked the bath in my room. Nice and big I didn't think the food in the bistro bar was very good. I also thought a pint of local cider was too expensive
Everything was very clean and new.
Only in the hotel to get ready and sleep so did not use any of the facilities but room very comfortable and roomy Breakfast was very basic
The clean, modern decor and facilities, and the staff were very helpful and friendly. The hotel restaurant was also good. Could have been cheaper, perhaps more deals for non-business guests staying for more than one night.
Quiet, elegant and efficient hotel. Very comfortable beds, lovely to have duvets instead of blankets. Nothing whatsoever, would stay at any Future Inn in future.
The peace and quiet about the whole hotel I had no problems
Future inns and Hoels have a whole experience of great hospitality. I always attempt to stay with this hotelgroup.
excellent rooms and helpful staff N/A
The hotel was very clean and well presented and my room was fantastic value for money, I also found the staff very helpful and friendly
Everywhere very spacious, including bedrooms; fixtures and fitting to a very high standard. Bed and pillows very comfortable. Lighting in room excellent with spotlight over desk. At least 10 power points in the room, 3 were next to the bed. Tea and coffee in room. Iron, ironing board and hairdryer in room. They do a good evening meal deal - £15 for 2 course evening meal with one drink. They have 2 real ales in the bar, both from South Hams brewery. It's a Canadian chain with only 3 hotels in the UK. It's easy to find and easy to get to being just north of the A38 but it is a bit of a way from the centre. Good English breakfast - fried eggs are cooked to order; the rest is buffet.
lots of space, very modern, privacy, good for kids. the aircon failed while we were there. as it was a weekend they were unable to fix it
the resturant below is very nice and cooks steak perfectly. Although centrally located noise is minimal, facilities clean and staff very polite. although i thought the booking.com description was slightly misleading about wifi charges. The staff resolved the situation and have promised to edit the description to ensure noone else expects wifi to be included in the room foc!
We ate in the Brasserie which was excellent the food was delicious and good value.
The rooms furnishings were fresh and clean obviously recently refurbished. Lovely choice of decor bedding and comfy bed. Room 306.. i am a light sleeper and the noise from the clubs and road did keep me awake but my daughter slept like a log..the added bonus of free use of lesiure club was great lovely staff in there too..
very good,staff very helpful rooms were nice
The Hotel Night Porter! Washing left outside opposite room from 2pm until following morning. Expected more for our money. Landing/Hallway carpets sellotaped. We booked a room for 3 tho when we wanted a hot chocolate there was only 1 supplied. Would not stay again, value for money terrible & location not brill. We have stayed at the Copthorne Hotel before & The Jurys. Wo uld most definately stay at Jurys again. Hotel staff brill tho!
the room was fantastic and was within walking distance of the town centre.
The room was very quiet and the staff friendly and helpful. The area behind the bath taps was really very dirty with mould and should have been spotless (room 508).
Facilities were very good for the price of the hotel. The restaurant menu was small and expensive, the bar menu had a lot more selection. The bar menu should have been served in the restaurant
pleasant staff and good food at the Brasserie Apart from the smart reception area, the hotel could do with some decorating and refurbishment
Staff are always very pleasant and service is delivered with a smile. Excellent location to de-stress and relax. The room I had (25) had a street light outside the window so it needed an extra layer of lining to the curtains to block the light fully. It didn't keep me awake but it might some people.
Its central location in Tavistock & good breakfast. Bed not very comfortable & heating in room difficult to control (we were far too hot in February!)
Convenient situation for my purposes and helpful reception staff.
I was upgraded to a room with a four poster bed in it. This is something I have always wanted to do but had never done. The reception staff were very friendly and helpful. I have stayed at the Bedford on several occasions and always had very good service. There is nothing that I would want to complain about.
pleasnt staff the room was a bit too hot at night
tranquility lack of internet access in bedroom
Use this hotel fairly frequently and always made to feel especially welcome.Peaceful and relaxed with an air of refinement and luxury. Nothing !
Accessibility of town, room was immaculate and spotlessly clean
Excellent service and good location Dinner menu needs more variation from day to day. Quality varied - was chef changed?
There was a problem with the door key. Very difficult to lock, but they promised to sort the matter out.
ILoved the room, comfy , very clean and very helpful staff How noisy the traffic all the time and noisy drunken people walking by up to 4.00am
Very helpful staff .central position.ample car parking.
Excleent check-in process advising us of hotel's Good Night Sleep guarantee and combined breakfast & dinner package for £22. Bathroom could do with some maintenance regarding general decoration; E.G. ceiling starting to develop mould above shower area.
All staff were helpful and friendly at all times, but I did get the feeling that they were all reading from a corporate script rather than genuine concern for peoples welfare.
Location was good. Staff were very friendly and helpful. Breakfast was very good value for money. Some rooms faced noisey road and no reduction for single room occupancy.
Typical premier inn Nothing special. Hot in rooms even though a fan provided but made it noisy at night Small bed creaked badly mattresses very hard
Location is very good for Plymouth City, the hotel was bordering excellent, the dining annexe is a great spot especially for a drink outside by the docks. Food was good and price reasonable. But, come on one bath towel, should we have asked for another, we were a couple and my wife hogged it. Also two teabags ? meant we had to go and buy a pack of tea, I guess we could have swiped some at breakfast but don't like to do that. Otherwise it was our first stay at Premier and it was good. Regards.
Attentiveness of staff Nothing
It was convenient for what I needed. I was taking my son back to Plymouth University and just needed a bed for the night. My room was on the side of the building that faced a main road. The Inn didn't have air conditioning so I had to have the window open during the night and this meant I was disturbed by a lot of traffic noise.
Courteous and conscientious staff, warm comfortable room with controllable heater and a kettle, competitive price, convenient location, money-back guarantee. Unappetising menu, bouncy battery egg for breakfast, hot water not working at 8pm, bathroom didn't smell great.
Faultlessly clean and superb breakfast, served hot ! The stairs to our room on top floor !
Very friendly people, great location near the Barbican and City Centre. More comfortable bed than I expected for the price. Sink in room. Shared bath not shared by many. Location means lots of noisy seagulls early. Don't expect more than three TV channels.
The staff was very helpful, rooms was spotless and very spacious, breakfast was plentyfull and tasty.As a former manager of a London 4 star hotel I found Jewells was a better standard and I would recommend it to anyone I could not find one fault about the hotel
Felt very relaxed and welcome. Breakfast was excellent. Great location.
Pleasant people running it. Very comfortable room
the staff were very useful and friendly , breakfast was ample and prompt we were on the top floor and the stairs were hard work !!
There was cctv in the hallway which captured an image of everyone coming through the door who either had a key or was calling at the hotel. A good safety feature.
Good location, good price Staff were not very accessible, rooms and stairwell very narrow and hard to get luggage through
Excellent scrambled eggs :O) You have to be fit - there are a lot of stairs
The cat that visits the hotel! The hotel is way over priced for what it is!
Clean, quiet and comfortable - ideal for a short business stay or a leisure break for golf or relaxation. NO
Good Service Poor food quality - was not fresh - more like frozen diced chicken warmed up (Had the Curry & Friend had the stir fry - same style chicken in it)
Room was large and airy with good biews across course. Hotel Receptionist excellent and very friendly. Spa and swimming pool very good. Lack of parking spaces and tables for breakfast. Had to wait 25 minutes to get coffee order taken at breakfast.
the room and food was fabulous would love to stay at the hotel again
The location was excellent - peace and quiet. Overlooking parkland that was now a golf course. The place lacked character and atmosphere. Soulless
Having access to gym & spa Swimming pool was out of use which hadn't been told at booking in
Location, food. Rather tired and run down. (we knew it from many years ago when it was much better. Cat seem to be allowed in dining room. Tables not cleared in dining room - lots of dirty plates. If we had paid the Elfordleigh website rate then I would have been complaining very loudly!
The receptionist on our first night was amazing and imediately made us feel that we were the only guest that they had there. The staff attitude in the swim area, we felt that he couldn't be bothered and a regular member told us about the facilities instead - poor.
Convenience to Plymouth and access to a bar and restaurant Rooms could do with brightening up
The room was adequate for a budget hotel, the staff were friendly and helpful, and the location was good. We stayed over a weekend and it was a little noisy through the night with people coming back from nights out.
Good access and parking, good breakfast choice ,aesy route out to main roads.
None Noisy dual carriageway close to the hotel
God service Bathroom loed tired
The staff where courteous, the room standard but comfortable. The restaurant was pleasant with a good choice of meals at an acceptable price.
Nice big bed and comfy No hairdryer in room
Good bed and hot shower, helpful staff Hotel looks dated
Quiet,convenient, spacious due to the design I felt it could do with some redecoration which would make it look better straigtht away.
warm and comfortable with easy access
The staff were very helpful and friendly The Coffee, breakfast, hairdryer, worn decor
This hotel is ldeally located for the City Centre, it offers comfort and relaxation to shoppers or mere tourists visiting the area. There is nothing about this hotel we found to complain about.
old hotel but very comfortable and clean
Nothing really, was a big dissapointment, it was noisy, too much traffic, some guests slamming the doors at 3-4 am., It was noisy, too much traffic, some guests slamming the doors at 3-4 am., it was cold
Location Small car park
Comfortable and generally welcoming. Internet access in the bedroom did not work.
Not the first stay, and not the last. Nice room & service, ideally located hotel, good value.
Good room quality for a low price. Slow lift, long periods spent waiting for it while having to go only one floor up - it would have been faster to use the stairs but we couldn't find where they were.
The only thing we did'nt like was that the shower in bathroom did'nt work properly but as we was leaving in the morning it wasnt a major problem
Central location No
Made to feel at home Lovely shower etc Key to get in if late at night Breakfast very good Double duvet on king size bed
The friendly staff and the well prepared and presented delicious food
the total luxury, made to feel as if we were part of the family and nothing was too much trouble two things which i can not mention as they were complaints
The food was well prepared The room not as good as expected. On arrival the hotel was understaffed.
loved it all ... and can't praise the owners and staff enough they did everything to make our stay wonderful (even lent us welly boots to explore the fantastic gardens that lead down to an amazing beach) . the hotel has so much History attached to it, and now has just published a book about it... we were lucky to be there at that time .. the book is amazing .. really interesting!!
Everything, including the excellent food and the friendly service. Nothing.
A really good country house hotel situated close to beach, countryside and city. Owners have a "hands on" approach and it shows! Perhaps a few pictures on the bedroom wall and a trouser press would be useful.
The staff were very helpfull and accomodating, the food in the restuarant and bar was excellent ,we liked the informal atmosphere of the hotel For the winter period perhaps the heating of the rooms could be improved.
We loved the lovely peaceful country setting and views out to the fields and cows. Food was excellent at all meals
Hotel was very clean and wellkept. Staff friendly and helpful. Would definately stay again
The staff are very friendly and the one's I spoke to spoke could speak english. Everything I asked for it was gvien to me as if they meant it. No digital TV , i.e sky sports etc. The room I stayed on the pay TV did not work. 2) I could not open the windows at night as the window lock key was not available in the room
location was good. Walkable distance to the train station. Close to the shops and the harbourside restaurants. Nice room comfortable. We liked it here. no view from the window but we were only here one night and it didn't matter
Breakfast was very good,plenty of choice excellent value Could have been warmer in bar area
Good central location, car parking nearby
We liked facilities at hotel, location and although the hotel didn't have it's own designated car parking, the car park next to the hotel was practical and very reasonable for city centre parking. Lastly we would like to take this opportunity to say how friendly and helpful the staff at the hotel were, that is something I have never experienced before in the hotels we have stayed in, not only in Plymouth
Hotel is new, clean and nice No car park! Some of the staff aren't very confident in what they are doing, but appreciate that you had only been open a few days when we stayed, so this should improve with time
Location Toilet in bathroom did not flush. The expensive overnight car park separate to the hotel.
This hotel was in excellent cndition and very very clean. I was taken ill while there and the duty manager [Corin] and her staff were extremely helpful and couldnt do enough for us Just 1 problem when using the sink when you let the water run away it makes the most dreadfull noise and goes on for some time but that was all we could fault and having to pay £24 for parking wasn't great !!
Very cordial and helpful staff Parking facilities are not very conveinient and we had to use a public car park which would not open until 10am on sunday to take out my car
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.
Excellent room, very spacious and immaculate. On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel. We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
Overall a very good hotel
close to shops, the hoe, theatre. restaurant dinner prices far to expensive
location and thoroughly good service
refurb rooms were very modern and clean
The breakfast and the room Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.