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Good rate Old facility needs updating
Comfort Inn was clean & comfortable. They had a pool, hot tub & breakfast included. The staff was friendly and checked in on me during my stay. Room was a little small and bed could have been a little more comfortable.
Excellent value and quality facility. We stayed here because it was close to Great Lakes Navel Training Center. As a bonus it's within walking distance of a BassPro Shop and huge shopping mall. This location was perfect for anyone attending Graduation at GLTC.
Very clean and close to six flags very friendly and helpful staff. Was really pretty decent over all no complaints
Nothing fancy but clean, comfortable, and well maintained.
The staff at the front desk was very kind. There was a younger girl who didn't seem like she knew very much of what she was doing but there was another girl, Rose I think, who was very knowledgable and accommodating. When I got to the hotel, there was kids running and screaming in the lobby. It was very loud and parents were just letting their kids run around as they please. Two almost hit me, but being so close to Six Flags, it is understandable that this is more of a family location. I checked in and they sent me to my room, when I got there, neither of my key cards worked. I put my bags down and tried again, figuring I may have tried too quickly. As I was trying again, I heard someone cough in the room. Went back downstairs to the lobby and the front desk called the room, only to find they had a mix up and someone was in the room...thank god my key card did not work and I didn't walk in on someone! They gave me a new room and once again my key card didn't work (their system for assigning cards was not working well). Had to have maintenance follow me up to my room so he could check the problem. We finally got in my room with his key, only to find out it was a double bed room when I requested a king bed, so once again...had to go back down to the lobby. Upon my return, Rose was very apologetic and said she was very embarrassed. She upgraded my room, gave me two drink cards for the hotel restaurant as well as a dinner card. She definitely made the situation much better and she handled it professionally. It was quite a long and irritating situation but Rose handled it well and made the necessary steps to make it better.
The location was great. The staff was excellent. Our room was clean. The staff was very friendly taking you to and picking you up from Six Flags. The walls were too thin....could hear all of the bathrooms nearby. The breakfast was included in our price but it would have been too expensive otherwise. The rates were too high overall.....I guess you are paying for the location.
The only hotel I've stayed that doesn't have a safe in the room or a refrigerator and I've stayed at many over the years.
Great staff! Bartender was amazing. Front desk was friendly. I'll be back. Tacos were average. Breakfast was terrible. Pancakes were under cooked. Eggs were soggy.
Great breakfast. Staff kind and engaging. Comfortable bed. Many loud young people, late into the nights. Not okay for business travelers with appointments the next day.
Clean and convenient Little pricey
I will put it this way, it was a lot better than my stay at the Hard Rock hotel in Chicago! I will definatly be staying there again in the future.
under $--- waited 5 minutes for someone to show up at the desk. room smelled like cat urine.
It was near six flags, very clean and very accommodating staff esp the front desk personnel Hotel employee and their cook.We'll definitely choose this hotel next time we need a place to stay.
Clean & friendly. Great location! Yummy breakfast & hot coffee.
close to shopping and restaurants. Our room was double booked. There was a computer error and our room was given to someone else. Staff was very remorseful and worked quickly to remedy the situation.
everything went well
Staff when we arrived was great. I called 20 minutes after leaving, told them I left a diamond earring next to the sink. The person I spoke with was very snotty saying its not there and no ones been in there. Funny, we left and cleaning cart was outside our door. I am 100% sure i left it
The staff is awesome!! Very helpful and top notch!! Great location Pool was small and cold, no hot tub. They don't have vending machines but they have a little store but the prices are outrageous, $3 for a small bottle of water $4.50 for a twix!!
I stayed at this hotel for one night, on one occasion. The room was clean, well kept, stylish, and comfortable. The staff were friendly and helpful. Good breakfast spread included. Great location close to Gurnee Mills and Great America.
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The staff was great! They were all very friendly and cheerful. We were pleasantly surprised by the breakfast, it was like a buffet! Great value for the money. If we ever needed a hotel room in that area again we would definitely stay there again. There was mold on the shower curtain liner and the bathroom was outdated and had a sloping floor. Also, the curtains weren't very good at blocking the sun. Maybe they weren't fitted correctly.
I'm not sure why this hotel only has a 2-1/2 star rating. For our visit, everything was great! Hotel and room seemed clean, and the staff was wonderful.