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The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
the place !
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
Nice room, friendly staff, really felt welcome
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Very nice location, good service, and hospitable staff
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Accomodatin standards, family friendly There is nothing not to like
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
Staff friendly, bed comfortable
Really good place to stay with.. Clean and nice environment. Restaurant in the hotel is really good. Reception is good.(one of your receptionist-Danilla she helped me a lot with a nice smile and prompt answers).. Overall I enjoyed the stay. TV is small to watch. One water heater should be present for drinking purpose..
good location, in quiet area near citycenter, friendly staff, good breakfast the room was very warm (although is wasn't a very hot day/night) We tried to ventilate by opening the window, but that didn't help much
localisation hotel accueil froid
I liked the comfort af my room, even though it was rather a small roo. The bathroom was alsook nobody refilled the gel-dispenser by the sink in one week . One day, getting into bed, I found a black long hair on my sheets and, since I am grey and short haired, I think it was from the cleaning lady; and it was rather groce
The very good breakfast, the easy check-in and check-out and the kindness of the breakfast assisting personnel. 1 The noise from the garden restaurant. 2 Two of 3 lamps I could not switch on. 3 There was no space at the bathroom to put my toothbrush, deodorant and all other such things one need during a several days travel. 4 If the breakfast would not have been so excellent, the price would have been CHF 15.- too high. 5 At the main entrance there should be a small ramp beside the stairs for heavy baggage rolling.
Friendly staff, good breakfast included in room price. Price is good for Switzerland, which is generally expensive compared to most other countries. Internet connection is very expensive. No direct phone line to room, which means people can't call you from outside after the reception closes at 11 pm.
Good Internet speed in the lobby. Clean room. Quiet area. Lack of parking places. Poor breakfast. Internet connection in room didn't work.
staff was good, the breafast was full a lot of different meal, the room was convenient and clean the walls in bath were e little bit thin, so we could hear our neighbours; also you have to hang a sign "don't disturb", because anyway maid comes at 8.30 to clean your room
The location was great, a beautiful 10 min. walk to downtown Bern. The view of the mountains and Old Town Bern is amazing coming down the hill from the hotel. The hotel staff was very helpful with directions. Typical European hotel, small rooms, very basic.
Helpful and friendly staffs. Convenient location, both the old town and the train station are within easy reach. Good breakfast. Nothing.
Nice contemporary furnitue with relaxing colors internet access not convenient
breakfast hotel furniture
Way over priced for what you get.
Location, staff is nice , fair breakfast , fantastic bed bathroom a bit small , no wardrobe , crappy TV
Clean, direct access from underground parking to the hotel, comfortable bathroom although small Noicy and the room was too small, no minibar
Access to Railway, and very quiet room, excellent desk. English spoken, a new building. Very convenient position.
Very nice breakfast, good central location across from train station.
very good position, good staff.
It was a very clean hotel with pleasant staff. Centrally placed for the railway station and the centre of Berne
This is a reasonably priced hotel with welcoming and helpful staff. They offer an excellent breakfast and comfortable rooms. We would certainly consider staying here again. Unfortunately the hotel frontage is on the main thoroughfare for traffic passing through the town. Traffic noise at night is a bit of the problem.
The hotel is directly opposite the cathedral, who's clock chimes every quarter of an hour all through the night. Even with the windows closed, there was enough noise to keep me awake until 4:30 am
Reception staff were friendly and helpful. Information regarding restaurant and room service unclear, would have liked to use both but never discovered if open/available. Front bedrooms noisy due to traffic.
Nice location, great staff and nice rooms. Not enough Parkingplace
The Hotel Staff were very nice and the room I had was excellent, in both cleanliness and facilities. I experienced no problems with parking (public parkings available) and enjoyed the fact to do so for only 10 chf per day (tickets available at reception). All in all a very positive experience. Definitely recommendable.
location to noisy because of the night club located just outside of our window.Didn,t get much sleep.
Breakfast was very good, with a nice selection of cheeses, hams and fruits. Room service was very helpful.
Good breakfast as for the simple buffet. Good place in city center. Smell in our room was not so nice. As we stayed on Fri night, it was quite noisy outside around 4am when the clubs closed.
Good value for a comfortable, clean hotel in the old town - easy to get to from the station (either 5 minutes by bus or a 10 minute walk). Fribourg is a good central location for exploring western Switzerland, being only 20 mins. from Bern and 40 mins. from Lausanne by train. Really clean, with comfortable beds, excellent sound-proofing (I heard nothing from other rooms) and really friendly, helpful staff. Breakfast also very good. A minor issue: no air con in the rooms - this did not affect me but might be an issue for some people in the summer.
very comfortable luxurious hotel with easy access to the old town Bern.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
service, style, class, location
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
view from the room
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
This hotel is first class, but a bit expensive.
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
Very good location, right in the middle of the old town.
- the double room is very little, but for one night is ok
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
best location for old bern nothing
Central Location, Modern decor, good breakfast selection, comfortable room
the location was fine; not very far from the center of Bern and in a nice neighborhood. The staff were most helpful. Very nice hotel for the money. No.
Helpful staff. Nice room, but no air conditioning. Quiet room so we could open windows. Good breakfast.
Staff very helpful and pleasant. Location convenient, Tram across the street. Breakfast buffet very good It would have been great to also have a restaurant on site for lunch or dinner.
Ideal location, quit but close to the city centre. Easy to reach by car. Breakfast and staff was gret. Rooms are basic but all right Rooms are noisy in the sense that you can literally follow everything people in the room next to you are doing. My neighbours decided to get up at 5.30 am....
everything especially the free internet service in the lobby
Friendly staff, who also speak good english...
Rooms are tiny, breakfast is in a basement
Even we just booked the basic room, but it is quite large. Everything is ok~
Convenient location; friendly staff; parking; clean, comfortable rooms.
The location is good, the personnel helpful, the rooms clean and comfortable. Rather old furniture, the underground breakfast room remings one of a concentration camp and the breakfast itself is poor too. However, the breakfast is not so important to us, but big eaters beware.
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
All in one shopping spa destination Knocking of door in the morning
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Location was good, near the center of town. Unfortunately, some of the rooms face directly to one of the towns courtyards, which is very noisy late into the evening and early morning.
Good location, friendly & efficient staff air conditioning would be good
Excellent hotel, with probably the best value for money for amenities I have come across for a while. Staff were very pleasant and helpful.
Location and exterior Missing tea-making equipment in the room
Central location in nicer, old area of the town. Room overlooked the town hall square.
pleasant staff....good food ...clean room std double room bit on small side but good
The staff was very friendly and the room is really nice. I enjoyed and felt nearly like home..... The bed was very confortable... Not really the hotel, but I slept on a Friday night and got waken up at 7am by the people preparing the market just outside my room... was kind of annoying, since I went to bed at around 2.
the hotel is good in general and centrally located. The environment is noisy at night.
Good service, very clean, superb location in city centre, right next to the river and many cafes and restaurants. Very close to the train station. Only one pillow and far too soft.
Staff were friendly and helpful. Rooms were spacious and clean. breakfast was good. Hotel is located next to one nightclub and above another. noise wasn't too bad but may cause problems for light sleepers. Parking was secure but the card system had problems when we stayed meaning that we couldn't get out and missed a pre-arranged event. Paying to park at a hotel I feel is inappropriate and designed to wring as much money out of you as possible. At least they could hide it in amongst the room charge if they need the money that badly.
Great location - next to Fribourg Centre, train station, city center and old town. Great breakfast. Good/friendly staff to help you. The room was small and space was limited (what do you expect though in EU)
Very close to the centre of town and train station which was a plus
No temperature control for the room heating
A bit old furniture, expensive wifi (!), paid parking (if you are lucky and park in front of the hotel then 10 CHF per day but if not, you have to park in a double expensive public parking in the underground garage.
Location is right next to the old town. Staff is friendly and helpful. Room was large and with a great view from the top floor. We asked for and were given a quiet room. The restaurant is closed on weekends, as are most in the town.
Lack of air conditioning is unacceptable
we are satisfied with every thing of the hotel, especially the splendid breakfast.
The convenience of its location close to the railway station & shopping centre, - we were using public transport, and only staying one night. The hotel was generally rather shabby & "worse for wear" - in need of refurbishment. Fortunately the Irish Pub next door was quiet - make sure you get a room on the opposite side, overlooking the river.
Really nice place, extremely kind staff.
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
The Sunday evening concert
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
The staff was very friendly & they upgraded us to a suite which was lovely
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
the staff was very helpful. bent over backwards to help us out. can't say enough about their service. very clean. comfortable. unlimited, multi computer, internet use. great food. an excellent hotel. a bit pricey, but that price is pretty standard in that town.
Only the staff mare so friendly Room size are very small and it is not good for two person at the room