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calmeness, not too crowded, cleanliness,both indoor and outdoor swimming pool. Dogs not accepted in the various resturants of the hotel.
Excellent, professional, friendly service without being obtrusive. Attention to the smallest details throughout. Very good food.
The Spa facility is beautiful and the warm pool was the best relaxation. Rooms are beautiful and food is evcellent.
This one of the best I haver been in ,I do reconend the as one of the seven star hotel No
Tamina Therme spa
Understated luxury throughout (as good as it gets).
the hotel was a great base for skiing and wellness
It is a small town, very quiet at night. The room is big and very clean. We are satisfied with the dinner here. It is expensive, but it is reasonable price for a 4-star hotel. The hotel is close to the Spa (I highly recommend you to spend several hours there). The hotel is a little bit older and the rate for the room is higher.
Very easy check in. Great location. No iron or kettle/tea coffee making facilities in kitchen of Suite which I would have expected.
It was convenient to the thermal baths and had a family room that slept four
Excellent location in city center, helpful staff, excellent food for dinner and children friendly, nice mountain view from room Heating was not adequate, could add bacon and ham for breakfast - which was otherways OK
Location Large suite
Reception staff was outstanding! Restaurant food is quite good, but evening staff spent too much time talking to each other, and not enough time attending to customers.
Gorgeous - food, bedroom, staff, town. Can't wait to go back
1. breakfast. no bail man for a lugage
cleaness,excellent service,and very kind staff
Location! Clean and confortable room.Breakfast was good no refrigerator
Room was clean and the foods for breakfast were good. Water was leaking from our toilet.
The hotel was clean and well organized,Breakfast was nice,as an architect I loved the interior design of the rooms,the furniture was comfortable and I loved how the staff were friendly. The location was bad,no nice views,most of the surrounding areas were workshops and ware houses. No facilities in the room such as water boiler for coffee and tea,fridge,and ac. It was the only hotel I have been to in Switzerland that you can smell Cigarettes in the lobby and corridors. The Value for money was bad, I have stayed in much better hotels for less price and 10 times and more better in value,better services,views and many other things.
We wanted to enjoy the region, staying in a comfortable, family run hotel Would not like to stay in a room facing the square during high season, due to noise
Excellent restaurant, nice accommodations very close to shopping area, staff very helpful Stating that you were only 10 min from railroad station was not accurate for anyone with luggage--I wish you had told us how to call you to meet us at the railroad station--lady at kiosk didn't speak English
Tje food was fabulous.I have stayed here before and that is why I returned.
Both restaurants were good. We had a junior suite which was delightful. Staff were outstandingly helpful.
Very charming location.
This is a very cute romantic Switzerland Hotel. It was everything we were looking for and the location is perfect. Right in the middle of all the activity. Easy to find
Very good hotel, easy reachable from the station (about 7 min walk). Hotel is kept with great accuracy and I'd say love. It's very cosy, in all details. Restaurant quite expensive but very good, the food is excellent, you'll never regret.
Very romantic bulding. That I had to live the hotel.
The staff was great - Room was very clean had plenty of room and had avery adequate bathroom - staff was great and ease of walking to the action spots was great - the hotel has a history of excellence - Can't beat the value for the price- We had a drink in the lower dining room and noticed an abundance of flies - the hotel definitely needs to address this issue
Appenzell is a typical Swiss town. Ideal for a romantic quiet stay. Lots of Swiss shopping.
We loved sitting on the balcony in the early morning and evening. The mountains, houses, green hillsides and cows with gently ringing bells, were just like the Switzerland we'd read about. It would be nice to have a choice of lighter bed covers. I found the duvet too warm.
Beutiful Swiss Alps scennery just in face of this traditional hotel. Excellent staff, comfort, clean Maybe the corridors carpets
Kindness and efficiency of staff and management. Nothing.
Friendly staff and great nature environment. Barman was great and have great drink options. Gardens and all-around facilities are picture perfect! The Golf course is easy play and excellent for beginners. But, as an experienced player, the 9 hole course is a bit boring to be played all week long. The rooms have all you need, but needs more modern facilities. The TV is an old fashioned type, old (clean) carpet on the floor and very hot when summer comes. The rooms are smoking ones and that could be smelly and dangerous, due to all the wood around. Because it's a rural area and not so easy to go out for a coffee, a coffee/tea machine in the room would make a pleasant difference.
Fantastic setting with a mock castle built in the 1930s and modern buildings, very comfortable Diffficult to find as the street did not show on gps and a lack of directions, but found it pretty easily from the centre of the town. It had an old fashioned air of somewhat snooty staff, of the type one would expect in a hotel frequented by the rich elderly. Not a problem, not what is expected.
As always the spa is comfortable, the staffs are kind, and the food was fantastic. The location is also ideal, about an hour from the city center of Zurich.
Our stay was short wish we had stayed longer.
If we were given a refurbished room we would be absolutly happy with our staying in this nice hotel. Very beautifull surrounding. Room was very very simple like 2 star hotel.
Everything went really well, despite the fact that the wellness center and nobody informed us in advance. The wellness center was the key reason why we chose the hotel, so we were quite disappointed to discover it was closed on the second day. see above
Courtesy of Staff, Quiet place, Fine room
From the arrival till depart, everything was very well looked after. The personel was very friendly and super correct. I feld welcome and will come back.
In general, a good hotel in the old style of Switzerland, with nice rooms, recently refurbished, lovely bathroom, nice flat tv and good breakfast. Staff was really nice too. Free parking not really close to hotel and no free internet.
Clean, well-run hotel, friendly helpful staff, decent breakfast. It's right in the middle of the absurdly pretty town of Appenzell a few minutes' walk from the station. With superb Swiss public transport, it would be a good base to explore the area.
Nice restaurant, Good view in room
very friendly reception, good food, cozy rooms, and location on main street at intersection
Very friendly staff, food excellent. Herr Beutler himself was in attendance a lot of the time, participating in the daily running of his hotel. Very child friendly, comfortable rooms but perhaps a little small. We will be back! I don't object to church bells per se, but a 5-min clarion at o6.ooh is a bit excessive!
Very good hotel for relaxing ,nice location and very frindly staff
Good location with beautiful scenery Card machine was out of order. so we have to pay as a cash and the man in the front gave us a bad currency exchange rate of Euro 1:1.4 CHF, which is 0.1 lower than nomal rate.
The location of the hotel, the staff was outstanding and very helpful, the restaurant was excellent and the amenities were very useful
The hotel staff and management were very caring and efficient and the food was excellant.
The Hotel mamager and employee's could not have been more helpful; truely wonderful service and attention to detail. The rooms were clean, comfortable and welcoming. It was the best evening meal I have had in 4 years in Switzerland. Great facilities and I look forward to returning again soon!!! Thanks so much Anne-Marie Connor :-)
Nice veiw, nera the road but quite, nice and clean rooms.
We could not have picked a better place to stay for our first night in Europe. Staff, facitlities, location were all a 10+++ . I have already recommended Hotel Santis to friends. We will stay again. Auf Deutsch, Alles war ausgezeichnet. Ich würde hier wieder ohne Zögern bleiben!
Friendly staff. Breakfast was pretty good. Kids room was old and depressing. Like all of Switzerland, it is very expensive
THe hotel is like a ski lodge, so rooms and bathrooms are spacious. Rooms are clean and the hotel has a nice restaurant. The ski area and hiking trails are within walking distance. Very beautiful area.
The Availability and willingless of manager and staff to assist you in every possible way even on matters beyond their duty and obligation