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The room was large and very comfortable, with modern ,new furnishings....also the breakfast was good,and the position on The Lake. the hotel had no bikes to hire for guests, and had trouble finding a company that would rent them to us, when we walked into the town nearby we found one from asking the tourist information, and it was right in the center.....!
Badly lit room with bad aspect and bad water pressure. Very heavy charge for internet. Had to walk outside in rain to get to restaurant.
We like food but it could be changed time to time. We didn't like that serve priority was given the Arabs.
The hotel was well located, staff were attentive and helpful and the Riva restaurant provided a pleasant setting for an evening meal, albeit it should be marketted better to attract more guests to eat there. It was difficult to get a drink on the terrace!
An excellent hotel in a lovely town. ( we go in winter time)
Great views of the lake. Excellent restaurant with modern French cuisine. Choose an executive room if you can. The free access spa area is too small for the size of the hotel, therefore a little too crowded
location The standard of the room was not good. The room smelled damp during our entire stay (2 nights) and the bath tub / shower was dirty upon arrival. The "double" bed I booked was in fact 2 single beds which divided in the night middle leaving a huge gap in the middle. Given that we only had one "double" duvet this was neither comfortable or practical. The balcony light flickered the entire night until we found the switch to turn it off. The room rate I got from Booking.com was good (130 Euro per night) but upon arrival I was immediately asked if I wanted an upgrade to a lake facing room for 75 Euro per night. Which I refused as it was dark anyway. I have stayed at Hilton before but would think twice about booking a Hilton again.
The location was great. In front of lake Leman and next to the Alps. Best of both worlds.
The location is perfect !!! Also the comfort is at the expected level :-))) ! The price for the breakfast is outrageous !!! 25 eur is too much since we had to pay also for our kids ( 9 and 12 years old !!!!! ) .
I booked the hotel from booking.com website but in hotel we paid 150 Euro more for kid . I had written two kids in comment section. and they had not any response.
The staff were really friendly and were very helpful over arranging for my late arrival. Clearer sign posting to the car park would be useful - I had stayed there before so knew how to get in, but new patrons might find it difficult to find.
very good location, nice rooms, very clean no internet connection during my stay
Location! Walks on the lake front, many restaurants nearby, beautiful location. Lovely breakfast room and food. Difficulty in finding the parking!
It was qiet specially at night The air conditioning was not working in any of the 3 rooms and we arrived tired and thirsty. My mother has a few medical conditions and there was not water or air conditioning the first night. We phoned reception but no one answered. The 2nd night my mother was given a fan.
THe hotel is good value, and close to Switzerland. We stayed 2 nights with 2 children in the "family room". However, the room is extremely small with no option but to go to bed at the same time as the children...
location in the center of Evian near the springs and on the pedestrian area it could be useful the frige or minibar in the room (specially in summer time) Early in the morning ( from 6.00) very noisy, inspite of the pedestrian area. Services cars stoped in front of the hotel
Friendly staff, excellent position, quite cheap
Nice staff, good breakfast, central location
Breakfast small and cramped room.
Location was great right in the centre of the town and close to the lake A little "tired" could do with an overhaul and the car park was very difficult to find
there was small compact kitchen with all useful utensils light was not working in one of the rooms and the bedroom door would not close in other room.
Convenient location, Excelent breakfast
good services no
The room was clean and the pentry was convenience for self cooking. There was a big gap in the middle of the beds because the double bed actually was a combination of two signle beds.
Was easy access to Geneva. The neighborhood was not very nice.
The lady in reception was very friendly and helpful Our room smelt of urine (we can only assume from a dog kept in the room at some stage) - it was quite disgusting. We also had no washing facilities (cloth, detergent) even though there was a sink. I asked at reception but they couldn't find any. If you are providing self-contained rooms, this should be provided as a minimum
The photos in the site are nothing like the reality. Also the hygiene was awful as there were cocoragies on the sheets.The most outragious of all was that although an amount was reserved to my card as a guarantee they asked to prepay our stay before they deliver us our key.Moreover the location of the hotel was bad as it didn't seem safe and the appearance of the loby, the corridors and the outside of the hotel was really ugly.My room was on the first floor, the windows were broken and somebody could have easily climbed in and rob us.Also the noise of the street kept me awake all night.
Good location, a super market close by, only 300 meters from Swiss border, so you can park your car at the hotel and walk to border and take tram to go to geneva, which takes only 10 min. secure car parking is expensive at 9 euro a day.
It's near to the swiss borders & in about 15 minutes you'll be in Geneva
This is a very beautiful hotel with a great view on the lake. There was too much noise around the hotel during the day, from lawn mowers, etc., This is not what you like and expect from a hotel in the hills. Children can stay free in this hotel, and there are many families with many children. Therefore the hotel is hardly suitable for adult couples who wish to spend a romantic weekend.In fact, adult couples pay relatively much to compensate for the free stay of all these children. I would recommend this hotel only for families with children.
Exceptional site, wonderful landscape, refined services excellent cuisine specially restaurant Edouard VII. Too expensive for middle class people who appreciates this kind of hotels.Ma
Hotel is beautiful and the view is amazing. Staff do not speak english, problems with accepting credit cards. Staff make too many mistakes and treat you like you owe them!!!!! Not the attitute of 5 star hotel at all.
Park, garden and Swimming pool. The hours of meals should be more extended and the selection of food at bar could be wider. On Sunday the Gastronomic restaurant should be open.
The hotel style & location Breakfast
The feeling of luxury and the friendliness and helpfulness of the staff One of the 3 restaurants the Verandah was extremely disappointing for an evening meal. The food was basic and unappetising and the ambience was more like a zoo canteen than the restaurant in a 5* hotel.
the layout of the hotel is magnificent. the gardens and the external spaces are very pleasant. the dinner was tasty, especially the "fillet de beuf" which was extraordinary. breakfast as well was wonderful with real french croissants. moreover they upgraded our room! to conclude, it was just a lovely getaway.
Virtually everything about it was excellent. Really well run. The taller of the 2 head waiters was a bit grumpy. "Threw the toys out of the bath" when we requested a change of table! The other head waiter was really nice.
A great place to go and go back to.
It's still retains its old classic furniture and smell. Some renovation is done to it. The staff are super super friendly, always smiling, willing to help, prices are also great. Going to it is also a scenic drive. It is built on its original natural way. The land has not been flattened out. Their breakfast is homemade and yummy. The lift is small. If you have a couple of bags or large bags you will need a couple of trips to get to your room.
Hotel staff were excellent, all very pleasant and helpful. Gourmet dinner was superb although a little on the expensive side. Parking was a joy - free and within 5 metres of our room location. A charming hotel with lots of character. A pleasant change to the modern hotel chains. Although Free Wifi was available in Public Areas (a big plus); it would be nice to also have it in the room too.
A very pleasant "old world" style of hotel. Nice gardens and an even nicer restaurant. Staying here is very civilized without going over the top. However, for some people the old fashion qualities may be a turn off. Having a small toilet separate from the bathroom and entered into directly from the bedroom was a negative point.
a full 10 points there was no wifi on the hotel premises, as indicated on booking.com - so i really had relax (there is a business center with free internet though)
The beutifull gardens and setting. Food and service was tirst class and the staff could not have been better. Will be returning next year
good atmosphere in the hotel, friendly staff the hotele is a bit outdated, maybe this is also the charm of the hotel
The room was a good size and well maintained. It has a lovely veranda, althought the view was of the tennis courts of the adjacent club. The restaurant is excellent, with 3 set menus at varying price as well as a la carte. The wine list was expensive, but no more than you would imagine from a high class restaurant. The staff in thre restaurant were very friendly and attentive. The room rates varied considerably when I booked - at the rate I paid this was reasonable value. I booked the hotel because I needed to be in the area the next day and we wanted a celebration dinner. The dinner lived up to expectation, but the hotel probably not. If I am in the region again, I would try a different hotel. The room was very noisy - the walls were paper thin and we could hear every conversation and clickof light switches. Also the bottle of water left in the room - without any accompaning note - cost 6 Euro. Beware of drinks in the bar - Gin and tonic = 12 Euro.
Relaxing setting, fine views, excellent food and facilities. A well run hotel. Restaurant prices for dinner are inhibitive. Perhaps better choices for vegetarian
Nothing. I didn't like anything except for the breakfast that was given to me complimentary for the inconvenience they caused me upon arrival. the location is industrial, in front of factories with nothing that you can walk to. room felt as if it was a mobile home.
Courtesy of staff and clean room The comfort is really basic. won't recommend for a long stay
The location and the the rooms that looks like single bungalows The breakfast is too expensive
The guy at the reception really worked hard to make me feel welcome. Good access to Geneva and nearby highway grid. Room equipped with a kettle, like all other Kyriads. Shopping center within a 5 minute drive. Perfect if you travel by car. Big parking, but it gets crowded in the evening due to nearby restaurants. Not the best location if you're without a car. Toilet/shower pod looks and feels cheap like in a motorhome, spoiling an otherwise great facility.
It provides great accommodation for people traveling by car, it is safe, clean, close to Geneva and the staff are very friendly and helpful. Breakfast is good.
the very nice and competent personnel perhaps a list of places to eat, especially on Sunday evenings when the restaurant next door is closed
The desk man was very kind and the hotel environment was comfortable. It could be nice if there were refrigerator.
Very helpful staff. Rates were extremely reasonable.My stay at this location was excellent. I found the staff helpful and the breakfast was wonderful. This was a very positive experience. We happened to drive in from a location which made it easy to find the hotel. Adfter we went into town we almost didn't make it back. I suggest a very detailed map for guests posted on the internet. It could have been a big problem if we came from Geneva.
Superb location, with varied amenaties, very efficient and friendly staff. Ideally situated for Lake Leman and the town of Evian and plenty of activities to pursue in all weather conditions. The rooms were dated, but are being 100% refurbished later this year.
I like the friendly service and hopsitality.The Casion was excellent
excellent,excellent,excellent! perfect!! the room had new decoration smell
We loved everything about the hotel Ermitage. The staff were exceptional.
It was very nice hotel with excellent service. Spa is very clean and with a big swimming pool. We appricated a lot that the children are welcome to this hotel. The breakfast was delicious! The price for massage is quite high!
i like the staff of hotel nothing
Nicely renovated, with friendly staff and lovely rooms. Although we only stayed one night, we intend to come back soon
Not much to like - see below.. Property was all but impossible to find as it is not really a hotel but rooms in an apartment block. No signage outside at all. Staff were polite but offered no real essential info such as the need to input a code to get in after office hours or how to access the garage (not supplied at check-in). Location is by a busy rail crossing on a main road and very noisy 24/7. Rooms were a decent size but minimally kitted out for self-catering. Cleanliness was dubious. Would not advise anyone to book.
Very clean. Convenient from Thonon station & bakery. Noisy. When I arrived the residence, nobady was working in the reception desk. So, I had to call the person in charge of the residence.
Very close to the lake by walk distance. new facility, good equipped for DIY. Carrefour market is just behind the building. We stayed during the weekend, and booked 4 pepole room, but the hot water is just enough for 2. The appartment is 5 meter next to the railway.
garage facility proximity of the railway line - it was very noisy. I would have liked the towels to be changed and bins emptied at some time in 4 days. I was not told it was a double bed- I needed 2 singles
Good relation of comfort to price. Clean and cosy. Very safe and good located. Parking for free on weekends.
1. They had a room available when the Ibis Hotel in Thonon was full. Also, the "hotel" was very close to the train station. This is not really a hotel, but rather a short term furnished apartment rental. The basics were there: clean bedding and towels, and adequate furnishings. It took 3 days for the people in the registration office to figure out and tell me how to access the internet.
we had a family room with balcony which was great. in town but walking distance of lovely lakeside with nice restaurants and public outdoor pool\beach area. lady on reception very friendly and helpful when our car battery died! the only downside was noisy trains however they had good double glazing!
Nice rooms. Good value for money. Very friendly and helpful staff.
Very nice hotel I would stay there again!
Hotel was well laid out; Room was not huge, but nicely decorated, with pleasant bathroom; Proximity to Yvoire was good, far enough out not to be in tourist bustle, close enough for walk-in. Evening meal was relaxed experience, menu was good, food lived up to expectations. Breakfast was not extensive but was fine. Car parking good. No
Staff were excellent, breakfast choice, room design, location next to medieval village and relaxtion feel especially poolside Perhaps a bit on the expenisive side
The location was superb and excellent for family visiting Geneva and want to see the most of Geneva city and country side. Beautiful view. The drive is awsome and the children loved to walk around the lake and landscape. It was a wonderful stay. Personnel dont speak much english but you can sort that out. The rooms are quite small so if you plan to stay, make sure you have enough space for everyone.
We were pleasantly surprised by how nice this hotel was. Its location on the beach was extremely pleasant and it had a superb adjoining restaurant. To be highly recommended. We hope to stay there again.
Swimming pool, lakeside restaurant
great location, many possibilities for outdoor activities (tennis, swimming in lake & pool, jogging, walking on the lake shore), helpful staff, nice food
The balcony view of the lake A broken bedside table should have been replaced. The bathroom shower facilities were inadequate
The views of the lake and the cleanliness of the hotel was great.
Good location and the ferry terminal point is just a couple of hundred metres away. As some other reviews have said it is a little past its best and now needs some updating to be carried out.
Location and gr8 view from the rooms
to be along the lake
Excellent location , clean and modern rooms
The hotel is well situated close to the lake. The restaurant attached to it offers good food for the money.
We asked for a TWIN room but arrived to find a double bed. After nunerous requests it was changed at 10:30 pm five hours after we arrived
Closeness to centre of town. Good room size and views of the lake.
Proximity to lake, general ambience no
comfort, good parking, good internet, all information about hotel in rooms available
Very nice and helpful staff (or the owner?) who gave us a city map of Geneva and show us the way to the down town of the city (which was only 15 minutes' drive), extremely clean and spaciously room and bathroom, good and free parking
It is a nice and clean hotel about 15 minutes by car to Geneva city center, It is a nice budget option and has free parking. The staff is very friendly. There is a computer in the lobby with free internet access. They do not allow you to bring anything to eat and drink in your room appart from these you buy from them
Larger rooms compared to most hotels in Geneva. Staff were very nice and helpful. A lamp or other lighting is need on desks in hotel rooms.
Very Friendly personal in Reception. Easy-free parking. restaurants around. Easy access from highways. public transport for Geneve not easy to use and after 22.00 hours from Geneve only by taxi! Annemasse town is for eat & sleep. all action is in Geneve!
The hotel was much easier to access then expected, even if it is located a bit outside of Geneva city, in a nice rural area. People working for the hotel were of a great help and very welcoming. We were nicely impressed by the cleanliness of the hotel. That was a pleasure to stay there.
friendliness fairness and cleaness was a bit far from Geneva
Nice concierge, hotel parking place free of charge No air condition
Location for where I wanted. Sixe of rooms is better than average and the staff more helpful, definately a hotel i would recommend
Accomadation was excellent for families. Dogs roaming around the site, scared the children.
The stay was pleasant, rooms were comfortable, nice size. The chalet was very clean. However the reception should be open for longer hours and the sauna area and swimming pool should be open in all seasons.
location... Shame about the attitude of the staff washing room facilities failed.. we were not offered any re embursement and the attitude was one of "didn't care less" Maybe it was the ladies culture but in essence she was always cold towards us and whilst she did her job it appeared she was bored with it.
skiing - ski resort very close by which was really good for all levels of skiers. Was expecting a dishwasher in the apartment.
at the top of a hill with nice view of Lake Geneva. It's more like an adventure to check in. It's not easy to find it coz it's on the top of a hill.
Great place for families with small kids, nice and quiet. Swimming pool, good facilities. The hotel staff was very helpful. It's extremely difficult to find the place; the site instructions do not really help. The hotel reception doesn't work after 7 pm and on weekends (not mentioned at booking.com).
very clear very beautifull very difficult destination withoutstamping
Very quiet and peaceful location, courteous and helpful staff. Motel surrounds were very pleasant and very nice views of the lake. Was entirely happy withe stay.
it was very dificulet to find the hotel its
A brand new Hotel-Villages near Evian and the Leman Lake. Perfectly suited for a rest in the country/mountain, still not far from the Evian Center. Swimming Pool excellent / Perfectly calm / Lot of space for Children to play
great staff, fantastic facilities. very warm summer nights, no fans to help keep the room cool.
We were very impressed with the restaurant manager, Tierry, who looked after us so well during our stay and the food was excellent. The hotel is very conveniently placed for skiing and has a comfortable lounge area with views of the slopes.
Very clean and excellent location Could really have done with a fridge. One suplied at l'ours blanc. Breakfast should have been included in already expensive rate.
Location and beautiful views from room; size of room; pleasant bathroom; breakfast at lake edge. Mezzanine level sleeping difficult as it was such a hot night - impossible to leave windows open due to insects and there is no ac. Impossible to regulate temperature of water easily - in sink and shower the dominant temperature was roasting hot.
Very few hotels are actually on Lake Geneva either on the Swiss or Fremch sides of the lake, Chateau De Coudree is, you are only a few steps away from the lakes edge to take a drink and admire the view or swim in the lake.The restaurant food is very good if a little on the expensive side, however the chairs are not very comfortable particulary if you lean back.
Beautiful setting right on the lake, great food inc. breakfast outdoors by the lake! The Chateau is new to Booking.com & we reserved a "standard" room because the rate was so good-we found ourselves in a "chalet," not in the castle. Our first reaction was-is this a joke! The "chalet" was a rundown wooden structure away from the hotel & the lake w/shabby carpeting & lampshades that were wobbly or ripped! What made us think the hotel took this seriously was the beautifully appointed bathroom & WC room. They should definately make future patrons aware of what they're getting for the money-others may not be amused! We chose to make the best of it as the castle rooms all started at 258 Euros/night and we loved being on the lake.
Beautiful grounds and access to the lake including a pier. Fantastic old castle. Dinner here is very expensive. For some people, the seven flights of stairs (some up, some down) to access our room might be undoable even with a porter to carry the baggage. We did not really have a problem with this because an elevator can't always be avail in such a building.
Location Very expensive for the facilities
The castle is as advertised, authentic and right on the lake. Interesting rooms, friendly staff (who speak English), beautiful gardens. it would be a great spot for a wedding or family function. If traveling with kids, suggest that you don't go to the restaurant for dinner. It's too expensive and fussy for the children. I also didn't like the fact that the swimming pool is located next to the restaurant - I was very aware of how loud my kids are (which doesn't make for a relaxing evening for anyone).
Beautiful view of lake and garden. Breakfast was really poor. only a few limited food for 3days all same menu.
The age and history of the chateau was fabulous along with the lake location. Too bad no elevator, but we realize it was 1500 years ago that it was built. no elevator.