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Room, including bathroom/shower, was very clean and spacious with all necessary facilities available. Every member of staff that we came into contact with (restaurant, bar, reception, fitness/pool) were very helpful and nothing was too much trouble. Restaurant choice of meals was limited.
This was our second stay at the hotel, great location for our shopping trip to Merry Hill. The breakfast was excellent.
Only the fact that there was a huge stain on the carpet in our room.
Spacious bedrooms, good leisure facilities (although we didn't have time to use them) and situated close to the Merry Hill shopping centre. Good parking facilities. Wi Fi not free. The bar area was noisy due to a large group of young people (possibly from an event taking place at the hotel).
Needed to recieve some documents and front desk were very helpfull
clean with goo sevice it so far from the city for business or for entertainment
The hotel is well situated to many of the local attractions. In addition to the hotel's amenities, there is also a health club adjacent to the main entrance. The Wi-Fi connection is perhaps the only defect that I can discern at the present moment. It was slow, undependable, and forced me to use my use my mobile data.
room was large and very comfortable breakfast was not good at all and the spa facility was very untidy
location was very good for business in Dudley no problems
Room was very large, great views, and comfortable. The WiFi (which wasn't free) failed at 8pm, and didn't get resolved until 11:30pm. The hotel did, however, refund the charge.
Space and facilities in the room and locality
The room was lovely and the location nice Not ideal if you do not have a car because the surounding area was not easily accessible! Raj was great on the mornings as the waiter Some of the reception staff were rude and disrespectful We were two young ladies staying and they did not seem to like this
quiet and comfortable thermostat on shower did not work stuck on boiling hot when asked for bill the initial bill was not based on the rate booked through yourselves but this was corrected without any fuss.
The friendliness of the staff especially on the reception desk upon arrival. Mould in the bath/show
Nice hotel set in a pleasant grounds with good road links into Wolverhampton. Room was a good side well equiped and comfortable. The bathroom was in a very poor state with patched up tiling, plastic strips around the bath and on the ceiling apparently covering up gaps after a partial refit. The tiles was filthy with black mound in the grout, around the taps and mixer shower. The extractor fan filter was thick with dust and the shower curtain rod continually fell down. For a hotel of this standard the bathroom was an utter disgrace.
location and comfort of room
Unfortunately the beds were hard and uncomfortable. The room was cold, the heater did not work in our room(129). Despite reporting this nothing was done. Apart from this we enjoyed our stay.
location to himley hall. disco loud early hoursof sunday morning ?
The staff were very friendly and helpful. Room service was exceptionally quick even though there was a large party in the hotel at the time. The breakfasts were delicious - a real treat. The mattresses were rather lumpy, but I turned the mattresses and it was much better and worth the effort.
Clean, Tidy and friendly staff. Easy to find and well located for the area. Lovely club sandwich in the bar! Shower extractor fan was constant, the main bathroom one went on and off with light ok but one over shower 'hummed' all night. Car park had lights but only ones nearest to reception were on (or working) making it very dark for late arrivals (as I was).
Got the room cheap through Active Hotels so it was good value
Very large beautiful room and super bathroom with jaccusi. The view was the best. Some of the complimentary fruit was past eatable and wasn't restocked. The bedspread had a noticable stain on the underside. The roomservice cheese plate was a huge dissapointment.
The staff was excellent. We enjoyed a very, very nice dinner in the restaurant. Each plate was a little painting!
This is a smashing hotel. In beautiful setting away from the madding crowds (and traffic) this is a peaceful and relaxing hotel. Well maintained and up to date the staff are very attentive. The hotel is good for walking and getting away from it all but the bright lights of Birmingham are only a short drive away. Well recommended. The evening meal was a bit of an issue. I need to stay of dairy products and the only starter alternative they could offer was a salad. The portions are on the small size and the prices are not!! However, I would go recommend this hotel - make your own mind up about the restaurant!!
Happy and friendly atmosphere and most attentive staff. Excellent dining room and very good food. I feel sorry for smokers who have to stand by the entrance to smoke. a facility as big as this should be able to find a more suitable area.
the food was excellent, the room well appointed and the staff courteous and helpful. No.
Parking convenient. Check in at reception smooth. The room was spacious,warm and clean. Bathroom clean/hot water/adequate number of good size towels/robes. Became quite hot overnight-couldn't see how to turn down radiators and windows hard to open.
The decor and ambience oozed class. The room was first class.
Beautiful Setting, lovely views, pleasant village within walking distance. The room was large incorporating a sofa, had excellent magazine choice, good tea & coffee facilities & high-quality bath robes. We were on the ground floor. The rooms above are incredibly noisy due to the constant creaking floors when people are walking about & this disturbed us greatly. I forgot my hair-washing products but the bathroom supplies only had shampoo, soap & shower gel, no conditioner.
From the moment of arrival to the moment of departure, the staff attention was excellent and the manner respectful, helpful and polite. The attention to room cleanliness was exceptional. It was peaceful and quiet at all times and free of any noisy children. The standard of the food and its presentation was second to none A very minor point. Given it was Summer, I gues it would have been good to see the croquet pitch free of small debris and thus more tempting to try.
Excellent standards in the rooms and en-suites. Staff gave a very warm welcome, and felt that every effort would be made to meet our needs. No bad points
The restaurant service and food were very good
Good standard accommodation in terms rooms and public spaces, backed up my excellent food.
The restaurant and the Maitre D were excellent Upgarde the self service tea and coffee making facilities in the rooms for example supply small cafetieres
Big rooms We felt the hotel was becoming very dated with the general decor and appearance.
the staff and the food were excellent, the setting was delightful the bed was too soft
A very nice hotel with good old fashioned values. Helpful staff & agood menue at the bar
The dinner in the restaurant was excellent
The location and setting, the comfort and the welcoming staff.
apart from view, everthing was excellent veiw from bedroom
There was nothing we didn`t like about our stay , everything was excellent . The staff very helpful and friendly the food was top notch , We would definetely stay again
The hotel was handy for Dudley. The rooms were clean and tidy We stayed in a King Superior room,the bed was infact 2 single mattresses that kept coming apart
the room was so lovely thanks, staff are very help full thanks to them we will stop again thank you the out side there where a lot of cig butts did not look to nice as we dont smoke
comfort and cleanness no
Staff courtesy, evening Meal, quality of breakfast, the coffee
The comfort and cleanness of my room no
Newly refurbished bedrooms which were really nice and really comfy bed.
Convenience of the location
The overall standard of the hotel was very good We were given a free upgrade but the friends we were travelling were left in one of the standard rooms with the 1990 decor - How embarassing. The steaks were very tough and though we were given a free dessert it sort of took the shine off an otherwise nice meal. At £16.95 for a steak I expect better. Finally, if you are paying nearly £14 for 4 drinks you should expect glasses that look nicer than the inch thick functional things they use. The lemonade and pepsi looks flat when they put it in and I had to ask for ice. No sign od a slice of lemon. In summary, respond better to problems and pay attention to those details!!!
Pretty and comfortable hotel with friendly and helpful staff I think 10.00am checkout on a Sunday is too early and our room was cold when we checked in at 4pm.
The decor and period furniture is beautiful in this period house. Owners and staff were friendly and warm and could not do enough for you. Restaurant food excellent. The stay was excellent and throughly recommended to anyone. Country setting around Kinver and Enville is beautiful.
Nice location. Excellent shower. Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.
The staff were welcoming and friendly. Everywhere was clean and tidy with furnishings to a good standard. We were not given the room we had booked (Marsh) but the room offered (Bouguet) was very acceptable.
nice gardens and rooms The only really friendly people we meet were the owners of the hotel . the others employees wer below expectations
location was superb and the staff very helpful and friendly. The shower was excellent always one of my key assessments of a good hotel.
The hotel is in a lovely building and setting. The owners are welcoming and helpful and it's rare not to have anything to critisise!
Beautiful hotel. Well presented obviously a labour of love. Not too formal. Friendly and welcoming. No Meals on a Sunday night. No hot drink making facilities in the room. Though the staff will provide hot drinks on request.
The staff were excellent , the food was superb , the ambience was very relaxing . There were no tea and coffee facilities in the room .
Service from staff was friendly and efficient Bathroom was very dated, damages and not very clean, there was also beatles in bedroom and bathroom
Clean and functional, all facilities that you need for a short stat, good price for an average hotel. Fine
excellent value for money, rooms basic but comfortable, friendly and helpful staff, good for shopping
relaxed hotel with internet facilities - also quiet no Blossom Hill by the glass - unusual!!!
The bar shut in the due to 'staff sickness' at 10.00, although the receptionist did get me a beer.
The 2 for 1lunch deals and the rooms were clean and comfortable and their was adequate room for parking.
Staff were really friendly, liked added touches of mints and biscuits in the room. It was quite noisy by the road as the windows did not appear to be double glazed.
Free parking was probably the only good thing about my stay. To be honest I didnt enjoy my stay at all, my room was not particularly clean and smelt musky. The bath had mildew around the edges, went to the hotel restraunt, where I was the only customer, which was fine I had the smoked salmon and king prawn salad to start, the prawns came with a very unusual sauce and the salmon tasted very "fishy". I had the mushroom risotto for my main, disgusting! I could not eat any of it, it was the most disgusting, lumpy foul tasting meal I have eaten, it comes with veg I thought, unbelievably your chef had managed to destroy veg n potatoes! I had paid for breakfast and asked if I could not have breakfast and call it quits on dinner I would pay for drinks no, so I paid for a foul dinner and breakfast I didnt eat
Cheerful and friendly staff
Very helpful reception staff and excellent value for money. Location was perfect.
The fact that we could have use of all the facilities. The staff were all very welcoming.
Good leisure failities, clean. Kettle and remote control didn't work properly. Only enough coffee for one cup per person. Bed so uncomfortable we both had bad back ache for couple of days afterwards. Had to pull bed out because it didn't fit in the headboard fixture properly so squeaked everytime you moved. Restaurant so expensive for very average/poor meal and they tried to charge us £45 for breakfast we hadn't had.
Rooms were very modern with flat screen TV etc.
The staff were absolutely brilliant, very helpful with local info and booking cabs etc... Booked double but had 2 singles pushed together!
They actually phoned us a taxi so we could go into town and eat The hotel had a power failure so were unable to provide food, television and the heating was off half the night, we understand these things happen but to still charge guests full price for sub standard facilities is a not very good customeer relations
Because of a slight hiccup over arrangements we were upgraded to a suite. the staff were professional and helpful; the room itself was lovely, spacious and comfortable.
The hotel is quiet and comfortable with adequate, if slightly out-dated facilities. The bed mattress in the room was in need of renewal
Excellent hotel with good facilities in a pleasant and convenient location
Very helpful cheerful staff, very good breakfast, set in beautiful countryside. Room very cold on arrival, no bedside lights only overhead spotlights, terrible television picture. Bar area very cold, food and drink very expensive, spa and pool in separate building.
I had heard good things about this hotel, and the approach and exterior was lovely - and in a nice location. it was very clean and functional. When I arrived, I was a little disappointed to find it was a lot like an old folks home. It was fairly sparse and the decor was all a little bit stale. Be warned, if you go into Bewdley, everything is shut in the winter!
Free internet service
The staff were exceptional helpful and welcoming. The restaurant was pleasant and had a good help-yourself buffet breakfast. At the time, refurbishment works were in progress, but otherwise we could not fault the hotel.
The first mornng I had to wait an hour to get served for breakfast and the breakfast was cold. The second day it was buffet style and again stone cold. I dont think the staff or managment had any interest in there clients. I could write a book on all the things I could fault. I will not use it again.
Warm clean room - nice food no complaints
needs a serious refurb
The staff and the improvements There was very little vegitarian options on the menu, the quality of food and the choice could do with improving
Its location, Clean friendly, excellent value breakfast for those who are walk in
The staff are all excellent, very friendly and helpful. Good choice of food on both the bar and restaurant menus.
I know this hotel over many visits but this one was not good. The aircon/heating is very poor. This has been a problem for seveal years. The breakfast this time was not good and we now believe was microwaved from the previous day. There is no elevator in the hotel and as a result we will move to an alternative for the future. Hotel used to be good but has stood still over time and is simply a conference/wedding center now it seems.
Very pleasant and helpful staff. Varied and very generous breakfast. Very slight shortfall on bathroom cleanliness standard.
The care from the staff and the food were both good. Changed room without fuss when there was a problem with hot water. No dislikes. It suited me as it was located close to my business destination and had the facilities I required for a short stay.
Clean, friendly, relaxed, not too formal, towels changed regularly, varied adaptable breakfast menu, pleasant rural location, hotel buildings pleasant look and feel, staff friendly and helpful. Maybe restaurant a little expensive for us, on a regular basis, but I gather it is renowned in the area and also offers a good value, good quality carvery at lunch time.
Excellent restaurant in terms of menu options and quality of food
Quiet location, comfortable beds, duvet and not blankets The extractor in the bathroom was extremely noisy and this was reported to the recetionist at checkout.
The hotel restaurant was particularly good Hotel restaurant was closed on a sunday evening
Service for the hotel was friendly and efficient, easy check in and check out, and despite the Hot water not working one morning the staff were very apologetic and it was fixed the same day. The restaurant was not very good, very slow service, expensive and pretty tasteless food. Wireless was Glitchy, needing frequent passwords throughout the evening.
after staying at hotels of lets say 4 or 5 star the granary hotel was by far a better place to stay,i was treated like a human being rather than someone that was just putting cash in the till,rooms brill,staff are the nicest people you could meet and the breakfast was very very good,thank you for a great stay, evrything was perfect
Staff, quality of premises and an excellent evening meal at a very good price Not a bad point but an observation: The same standard was applied to breakfast as the evening meal which meant I had to wait 15 minutes for my hot breakfast to arrive from ordering. Business people like to be quicker at breakfast
Good facilities and comfort We were served courgettes for dinner every night for four nights; we would have liked more imagination in the vegetable department
It was very peaceful and quiet being out in the country. The food was excellent. No cable tv just basics.
Quality and cleanliness of accommodation. Peaceful location. Trying to get in! No one around when arrived and no signs whatsoever to indicate that it was the right place or where to go to check in.
Clean, comfortable and newly refurbished. Excellent country location in parkland. Have to drive to the pub to get an evening meal. Boiler in room a bit noisy (soundproof the cupboard and set the timer so it doesn't run at night??). Would like a kettle in the bedroom.
Room was clean Shower did not work properly, either scalding hot or freezing cold Heating on all night made room like a sauna smoking rooms within the hotel rooms, corridor stunk of smoke
Helpful staff and value for money accommodation None found
Very good sized rooms
Poor smoking area
Difficult to find way around building. Got lost finding dining room. Reception hard to find.
The family room was nice and clean and the staff were friendly. I thought that the entrance to the Hotel and the reception were a bit shabby and could do with a total revamp.
staff very friendly, good food and comfortable bed
I think its a lovely hotel steeped in history and character. I liked the decor and the fact that its very close to the castle. All staff were polite and friendly. N/A
I liked the big bedroom and big bathroom and comfortable bed and the room was clean and plenty of storage space in the wardrobe.The location was good only a few minutes from the town centre and bus station.The breakfast was excellent and we really enjoyed our stay at the Station Hotel. No
It is very convenient for us to attend theJehovah's Witnesses Assembly next door. This year there was excessive noise in the room above at 1am and at 3.45am. Talking laughing and moving furmtiure.The rooms are far to hot over night and even with the window open found the heat uncomfortable.
Terrible bed - didn't get any sleep.
bar servive and opening times not good for a hotel. not open durung day and bar closed at 11pm
Breakfast was excellent value for money. Good parking space. Client- oriented attitude of staff, who were all very helpful, polite and accommodating, explaining system and giving local information. Convenient site for my business activities or even worth considering for family visits to the nearby castle and zoo in Dudley. I cannot think of any bad points except the nearby roadworks over which the hotel has no control.
wedding guests at a hindu wedding
The room was excellent; large, clean, comfortable bed, wide screen tv with freeview box and free wi-fi. The hotel itself is well presented and has free parking. The owners are very friendly, helpful and know all about the local area. I would definitely recommend this hotel.
we were very impressed with all aspects of the hotel and intend to stay again in the future
Warm & comfortable, very homely with the personal touch The sink in the room
The room was spacious, well furnished and very clean. Parking was on site so that was really handy. Central location. Friendly staff and we had our own front door key to come and go as we pleased.
Friendly staff & ample parking. Nice & clean, character building. Hot water pipes noisy in morning from other rooms. No cooked breakfast option.
Clean room, comfy bed, great staff, cheap price. None.
Good value for money. Extremely pleasant staff. I like the idea of a common fridge! Traffic noise was a slight problem.
the hotel was very warm and had a fridge for clients use which we found usefull our room was at the front so was a bit noisy from traffic
Room good value. lovely spacious room which was tastefully decorated. Lovely welcome to the hotel, very helpful. Walls too thin , our room was noisy as on a main road. We did not get back until late and was woken up by noisy people above.noise from toilets and water system very loud, plus noise from the traffic. Maybe if we were in a different room it may have been better
We enjoyed our stay all of the staff were very helpful and friendly. The breakfasts were excellent value.
The staff were friendly and helpful. Ideally situated for my needs. Lack of in-room entainment.
poor access poor signage
Caring attitude and helpfullness of staff at all times. Poorly signposted on dual carriageway. Would be difficult to find in the dark.
The hotel was loverly and clean, easy to find, and really great staff
Booking in was quick and easy and room was fit for purpose, the restaurant in the evening and for breakfast was great The noise from other rooms
Clean, light My room was cold, i could not make the heating come on and i had to go to bed with some clothes on
Warm welcome and friendley staff. Excellent Breakfast and compfy rooms N/A