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Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Hotel was excellent and beach/views exceptional
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
The property was beautiful, spread out on a beautiful spot in Hana. The Preserve Kitchen and Bar were not impressive for the price. Similarly, the room and resort as a whole were a bit lacking compared to the price.
I liked the friendly courteous staff and the no tipping policy. We ate at the restaurant and the pub across the street and the meals were good and fairly priced. There was nothing to dislike about our stay
Staff was very attentive, grounds were well maintained,our room looked to have recently remodeled and was in excellent condition,no a/c but with the shuttered windows it was very comfortable. When we were there they were remodeling most of the sea cabins,looks like they were doing a excellent job. We only spent one night but I am sure all the activities would have been top notch Would have been nice to have some less expensive dining options.The hotel is pretty much the only game in town
Beautiful grounds, staff is fantastic. Pools were nice. food was a little pricey in the restaurant but it is a luxury hotel so is along with that.
The front desk staff were very informative about all the best restaurants and activities. They were very helpful. Also, the gardens there are beautiful.
The hotel was relatively quiet, price, location, friendly staff Ceiling fan broke everytime we tried to turn it on, kitchen faucet almost falling apart but was replaced mid stay. Bathrooms and Kitchen could use some good bleach.
cozy and warm Amenities like bathroom sinks and toilets are old and needs renovating.
The staff were really helpful. Our room was okay, but rather than an armchair and desk, maybe a small couch would have been better for comfort.
The staff and the hotel are amazing! I did not want to leave. For the price and location this Hotel cannot be beat! I want to go back right now! Nothing ..... other than they could not make time stand still!