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Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
Traveling with a family and being charged 150 a night....I was with a group....otherwise I should have booked at one of the ten other hotels around the corner who, at the very least, can offer some water when you walk in. Yes they have an overpriced restaurant. No free continental breakfast. Floors squeak so stay in the upper floors.
I encountered the staff members on all shifts and they were all incredibly friendly, especially the evening shift on 27-28 Jan. Kudos in particular to the night attendant and from desk attendant. They know very well how to talk to and engage with customers. They both made me feel very welcome and at "home". Thank you! The property is showing its age...old, creaky elevator, older furniture, etc., but the room was clean and comfortable. I would stay there again, if nothing else but for the friendly staff.
The staff was great. Very courteous and helpful. Needs to be renovated old in the hallways I could smell of urine.
The location of the days inn Hampton was amazing. It was less than 5 minutes away from the shopping centers. The scent of cigarette smoke slapped me in the face as soon as I entered the room, the wallpaper was peeling, the room was small, completely out of date, and the bathroom door never shut completely. Also random people were knocking on my door at 2am yelling. The general cleanliness of the rwas nice despite the overwhelming smoke scent just a very dated room.
Not a roach motel / no working girls or families living there. Close to highway and restaurants. Good selection of TV channels. Beds are like rocks.
Price & location, breakfast isn't bad either Noisy inconsiderate guests. beds are a bit old, can feel the springs, towels are not soft. Did I mention noisy? Clientele can be quite sketchy..
Great value for the price. Conveniently located right off the interstate. Great shopping and restaurants nearby. Bathroom was very small. Pillows were small and lumpy. I was accosted in the parking lot by someone begging for money.
Nothing. Dirty on the outside. Not real nice on the inside. Definitely could use an upgrade.
Staff was very pleasant and helpful No
Location Rooms were old and dingy. Door had to be slammed shut or it opened. Closet was a joke. Refrigerator was in poor condition. Housekeeping staff need a better attitude.
My room had a couple issues with it the refrigerator wasn't working there was black mold on the shower curtain the bed sheet was ripped and the toilet seat was broken. On top of that I went and asked for a refund for my room and that wasnt given.
Close to convention center Bathroom remodeling was poorly done. Exposed seams in ceiling. Paint chipping off of ceiling. Drain not working and full of hair. Curtain rod partially falling, causing the shower curtain to be unable to close on either side. Not enough parking.
The room was clean and the beds were comfortable. The breakfast was awesome, too!
That the staff was not rude when we asked for a room change. They were understanding and when we also told them about the room begin smelly, they gave us a bottle of air freshener. We have stayed at Best Western before but this one was very disappointing. elevator smells & dirty. bathroom ceiling had stains. carpet were nasty. had to move to another room. breakfast not good. We chose to skip breakfast. The showers also leaked after using it, and the bed had a lot of hairs, and the towels had stains.
Continental breakfast was decent. Price was right. The staff who checked us in had no customer service skills/very unfriendly. I asked her what the breakfast consisted of, and she responded... 'Hot.' Morning staff was pleasant. Room was unvacuumed and hair in tub.
Comfortable bed with comfy pillows Very damp smelling. Bath towel bar and shower curtain was loose.
Room was clean. Breakfast was an afterthought for them. Not bad just did not have a great deal of options. Looks like they were trying to keep costs down.
The breakfast was great and staff was very helpful No
First room had broken closet door snd pole. Movef to second room toilet bowl rsn constantly had to open top and jiggle to flush. Stayed one night do we just made due.
We had a very nice experience and breakfast the next morning I am diabetic and would have like an individual peanutbutter packet and sugar free syrup for a waffle.
Worst experience Smelling rooms, Not cleaned, Fake breakfast. Rude staff.
size of kitchens not enough extra seating. a loveseat would be nice
Close to everything from virginia beach, Williamsburg, Newport News, and anywhere else you want to be in VA. Rudeness of staff and cleanliness of room
employees are very nice, nothing else worth the price I paid to stay in this hotel I could not believe the bad conditions of this hotel and the price I paid $---- plus tax. no service, when you call the front disk you get the answer service. No decent breakfast for the price I paid, even a cup of coffee is not available except morning..
Nothing in kitchen area
very clean and updated rooms and staff were very nice
Preston at the front desk was exceptional Hair from a previous guest in the bathroom sink, stained sheets that did not fit the bed properly, no toilet paper in the room upon arrival, breakfast was virtually non-existent. Should not be listed as breakfast included in stay. A very bad experience.
Able to cook in the room No ice and vending machines
The price, and it was close to where I needed to go which made it very convenient. I wish they had a greater selection for breakfast. It was truly breakfast-on-the-go.
Nothing Staff, breakfast, room
Clean as expected, nonsmoking as I hope. Good to have kitchen and big fridge. great deal... none
Bed bugs room 334