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We liked the friendly and homey atmopshere created by the staff. The lady was very welcoming. She had a 'can do' attitude even with no visible assistance.
The location of the hotel was great, easy access to the city via the freeway and very close to Chadstone shopping centre. The service was prompt and friendly.
It was comfortable for the 8 of us. We weren't told that the apartments were not at the same location as reception. After a long walk from the Oakleigh train station with 5 kids in tow all carrying luggage, we were told this information. Unable to walk any further we had to call taxi's. Not very impressed.