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I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
good customer service rooms quite small
A very comfortable bed having to wait in line to get a breakfast table
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
a up grad of room free of carge noizy nabbears but was lookd aferter
Central location very limited carparking hotel needs a make over, quite dated
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Everyone was helpful & friendly.An ideal spot for all locations in the area.
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Good location, great view from room with balcony and very friendly staff.
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Opulent public areas, excellent staff
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Both the staff and food were excellent. The bathroom needs modernising.
Freindly & comfortable
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
TV did not work
Meal served by friendly staff Room quite cramped
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Great staff and comfortable hotel nothing
We loved this hotel and found it to be one of the best we have stayed in in the UK,Situated right on the beach,beautiful views from all the windows.Large heated outdoor pool ,indoor pool and well equipt gym,fantastic gourmet food and all the staff were so nice and friendly and couldn't do enough to help. We will be returning next year for a longer stay .(can't wait !!! ) Only the weather !!
Rooms were recently refurbished and fabulous views of the sea The rooms had a refrigerator but no mini bar
Booking process was fine. - Over-priced for what you get - when came back in the evening the room was not cleaned - facilites are poor
The view Nothing apart from the hair dryer was to noisy
On arrival we had been upgraded to a sea view room and what a room, large patio doors opened to balcony with chairs/tables and looked out over the sea, wonderful. The room was spacious and well furnished. The staff were very friendly. We eat in the restaurant in the evening, the meal was excellent could not fault it, we have been let down in the past with bad hotel meals, this has to be one of the best. All in all we had a good stay. The only complaint we have is that the bathroom was very small, but for 1 night it did not matter and did not spoil our stay.
The location and view
views, restaurant, service, staff, health treatments wine prices high
sea view the hotel was very cold not comfortable in gerneral areas cancelled second nigtht and lost money
Excellent Restaurant & Friendly Staff. sumptuous room with biggest TV ever seen
Very friendly reception; nice large warm bedroom; excellent main course at dinner although dessert less good; excellent breakfast although our own coffee pot would have been nice. In spite of the closeness to the main road we weren't at all bothered by the traffic or the trains, unlike several other reviews.
The hotel was very clean and the location was perfect for the beach and shopping.
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Location, comfort, cleanliness, good food and friendliness of the staff
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Room was very clean and bed comfortable. There was nothing to dislike.
I was told the hotel remains open in the night and I could return any time. I returned at 3 am and found the entrance locked from inside. The owner had to wake up and was not happy about it. I had specifically asked about opening in the night and did not appreciate a stranger expressing displeasure at my late return. I was there for a printing job that ran late in the night, the only reason to book a hotel there instead of returning home to London.
Lovely hotel/restaurant in very good taste and beautiful surroundings. Our room was very small, elegant bathroom.
Peaceful, comfortable and excellent food and service.
Very good contnental breakfast There was no hot water in the room at 3.30pm. When I mentioned it later, suggestion was we should have rung down and they would have switched it on! Also, the steam shower didn't work and we had to ask for biscuits promised on our arrival. Staff didn't seem to particularly care when we pointed each of these things out
Helpful staff, good food, clean and comfortable room
Breakfast, comfortable bed, attractive surroundings Lack of staff on reception. Room not ready on arrival.
Clean hotel Size of room.
if you love your food then this is the place to stay fine dining at it's best noise from other parts of the restaurant were heard in our room.
Very quiet though a little far out of the town therefor a car is essential We did not eat there other than breakfast but the diners we saw on our return seemed tobe well cared for Roomalittlesmall so there was no room for extra chairs
defineetly i will come again............wonderfull place,nice staff
Location is great for beach, walks, cafe, restaurants and shops.
The hotel position by the sea front Piped music was very irritating
Food good but very small meau for dinner
Nice location, nice bar/grill
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Service of staff really very good.
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
It was the perfect location for us, with parking on site The room was quite hot as despite it being extremely warm & sunny, the hot was still on full blast.
Leisure facilities were good The Connaught Lodge needs updating
Breakfast was a real treat - even the most hardened traveller would be hard-pressed to find fault. We were left alone to enjoy our stay I was rather purturbed when I saw our room they have glass windows to the floor and it felt like we were sleeping in a conservatory 2 floors up!
The Staff and location Bar snack, basic under cooked and over priced
Close proximity to the town and conerence centre in Bournemouth
very comforble and close to bic which we had a concert for there was a party in the funtion room below us which was noice but finnish by midnight
The breakfast was brilliant and service very good Ensuite a bit tired but for a one night stay acceptable
The staff were very helpful. I believe you should make it clearer that this is a separate hotel to the Connaught Hotel. Our room in the Connaught Lodge was very basic and would be what I would consider a budget room. I don't consider the price I paid a budget price and was not looking for a budget room.
Its central location made it conveniant for shopping & walks along the beach
The comfortable, warm bedroom with good location and free car park. The heated towelrail in the bathroom could not be turned on as there were no knobs on the taps.
we had a fantastic break and will definately be returning to this hotel, all staff were very friendly as were other guests nothing what so ever, a very pleasing stay
Excellent food and table service Bath plug did not work. On one occasion no hot water.
the facilities the room was far too small for the money
good location, nice and clean room and friendly staff. information at check in
The rooms were great, except the radiators were on far too high and we had trouble sleeping, when we tried to open the door it was locked and the key was with reception! We were spoken to very rudely by a member of the breakfast staff, the receptionist was very apologetic and other than that everyone was very helpful. .
All the hotel staff I dealt with were very welcoming and friendly and very professional. The food served for breakfast was good but was only served like warm - including the traditional English breakfast.
On a very cold day the hotel was warm and inviting. Liked the bar and lounge. Bar food and cream teas were excellen,t not so impressed with the main courses in the restaurant.
It was an excellent location for getting into town and the beach. Very peaceful too.
location room smelt of smoke , bed very hard and lumpy, looked a bit tatty
Room quite noisy. Other guests woke me up.
fantastic room with superb sea view
Where the hotel is situated.
The staff were very gracious and helpful. Particularly Catherine (the lady from SA) who greeted us at breakfast. We didn't use the dining room in the evening but the breakfast choice was of exceptionally high standard and the fruit salad was 'out of this world' We went into the bar one evening (Saturday September 2) and I was very grateful to Andrea who very promptly came forward to help me out of a potentially rather embarrassing situation when the spoon on the saucer on which I was carrying my Latte fell on the floor. She changed the spoon and carried the latte to a table and apologised for what had happened so I didn't feel so embarrassed! Next morning I was glad to see her again at breakfast to find out her name and to thank her. Doors donot close quietly. Latte cups donot sit safely on the saucers.(see above) Barristers may benefit from training on how to make a latte/cappuccino to the same high standard as Marks and Spencers.
The breakfast was well cooked and elegantly presented. The price!
The views over poole harbour from our hotel room were fabulous and the food excellant and very well presented. Not really child friendly
scenery and access to local facilities Did not like the security light outside the room which made it difficult to sleep, also a very hot winter duvet on the bed!
Breakfasts. Views.clean friendly staff. Due to wedding receptions car parking difficult
As a Hungarian , I really appreciated to order the breakfast in my mother language :) Otherwise, the room was superb, good quality wooden wall , bed was super comfy, , beautiful bathroom, and the harbour view was fantastic .. We had a fantastic dinner in the AA 2 rosettes restaurant in the hotel as well.
feeling of luxury
Great location, great food, good comfortable rooms Its not family friendly hotel. We stayed in Sandbanks Hotel 2 weeks ago with our 1 year old son and its was much better. Staff in Harbour Heights really unfriendly!
Staff was nice Room too dark, tern coulours
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
The service was excellent and the staff friendly and polite
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
Staff were very friendly, and the excellent breakfast.
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
No thing The worst hotel I have been
Very friendly hotel with helpful staff.Old fashioned but nicely maintained Stopped serving hot food at 8.30pm, so nothing except sandwiches on offer when we arrived after a long journey.
Good location, friendly staff. Good choice of well cooked food for breakfast. Good service Hotel seems still to be under renovation, so work ongoing, but does not interfere, except for a strong smell of paint.
Great Hotel, ideal location, friendly staff.
warm and convenient
Our room for the value was excellent. Lovely sea view. There is a limited amount of parking, but if anyone blocks you in they keep their keys and should move the car for you, so is not too much of a problem.
Peaceful, comfortable, pleasant decor and clean. Would have felt more comfortable with window covering for bathroom window - felt a little exposed at night/not sure what was directly outside.
The service Poor Meal had problems with understanding of a "blue" steak and the quality
The staff were very helpful and we were upgraded to a suite which was excellent. The hotel was very central just steps away from the BIC - the whole experience was perfect.
Relaxing , clean and comfort,very nice breakfast and had a nice evening meal.also friendly staff
brilliant location, attentive staff , comfy room and very good food no