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Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
Rooms were ok Air conditioning didnt worked at all.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Air con not working and very poor breakfast.
breakfast is good a bit expensive
Very Nice people and very welcoming No
The breakfast was excellent.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The staff was very profesional from the reseptionest Mis.Katrina,who was vey informative with any and all the question that we had espacialy when it was my first time in Germany it was a good first time impression for me.Thank you for helping me to retrive laugege. I wish they had microwaves and refrituators in the rooms.
Clean, reasonably comfortable, friendly and helpful staff, varied and extensive breakfast options, convenient location wireless Internet not free, erratic, and often too weak to use in the room.
It is clean, room service take care about room every day, nice and very friendly staf, my recomandation to everyone not WI FI , even to pay
private, quiet an comfortable room.
Clean and spacious room good breakfast and frendly helpful staff
It was my first time and im very satisfied with the warm wellcome i was given.I only speak English which was the only difficult thinng i had.But i always managed to cope with the problem and the staff did their best to help.I am very greatfull. If it had an escalator it would have been beneficial.
nice and clean. good breakfast and friendly staff.
One of two staff members was very helpful. Breakfast Buffet was quite good. There were adequate public car parks in the vicinity The hotel had no lifts. Could not get an early call at 5.30am. As the hotel was in the downtown area of Hanau, it was impossible to park close to the hotel on a Thursday afternoon.
Car parking issues