Overview

Banyan Tree Hangzhou

No 21 Zijingang Road, Hangzhou 310000, China
+86 571 8586 0000

$359+

Overall guest ratings

9.2/10 Excellent
Based on 1,371 reviews

Review highlights

  • 8.6
  • 8.1
  • 6.4
  • 5.0

Good to know

  • Professional service
  • Great view
  • Friendly atmosphere
  • Luxurious Hotel

Nearby

    Show all

    About

    A great choice for a stay in Hangzhou, Banyan Tree Hangzhou features a marina and offers an airport shuttle (available on request) for CNY 600 per vehicle. You can visit the spa to be pampered with hot stone massages, body scrubs, or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. There's an indoor pool and a bar/lounge, and rooms at this luxurious hotel get the details right with pillow menus and bathrobes.

    Less More
    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle rental
    • Spa
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • Business center
    • Coffee shop
    • Safe
    • Sauna
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
    Less More
    Reviews

    Guest reviews

    Overall Rating

    9.2 Excellent
    Based on 1,371 reviews
    • 8.6 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.1 "Location is great."
      7.5 "Easily accessible by car, said 75%."
      8.9 "89% liked the proximity to shopping."
      9.3 "93% liked the proximity to sightseeing."
    • 8.0 "Comfort level is high."
      8.3 "83% thought rooms were spacious."
      8.4 "84% thought it was pleasantly quiet."
      7.2 "72% said the beds were comfortable."
      8.0 "80% liked the big bathroom."
    • 8.0 "Very nice wellness & sports facilities."
    • 7.7 "Good service."
      9.0 "90% thought the service was very professional."
      8.2 "82% found the staff to be very friendly."
      7.1 "Housekeeping was great, according to 71%."
      10.0 "100% said the concierge service was amazing."
      10.0 "100% were happy with the shuttle service."
    • 6.4 "Rooms are ok."
      6.5 "Only 65% found the balcony ok."
    • 5.0 "Average cleanliness."
    • 4.8 "Breakfast is below average."
    • 3.9 "Value below average."
    View all review categories

    Overall Rating

    9.3 Excellent
    Based on 370 reviews
    • 8.3 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.3 "Very nice wellness & sports facilities."
    • 8.2 "Comfort level is high."
      8.5 "85% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      8.3 "83% thought it was pleasantly quiet."
    • 8.1 "Location is great."
    • 7.9 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
    • 6.5 "Rooms are ok."
      6.1 "Only 61% found the balcony ok."
    • 4.8 "Breakfast is below average."
    • 4.4 "Not very clean."
      4.3 "57% said rooms were dirty."
    • 4.1 "Value below average."
    View all review categories

    Overall Rating

    9.2 Excellent
    Based on 767 reviews
    • 8.1 "Great service."
      8.4 "84% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
    • 8.1 "Location is great."
      8.8 "88% liked the proximity to shopping."
      9.1 "91% liked the proximity to sightseeing."
    • 7.8 "High comfort."
      8.1 "81% thought rooms were spacious."
      8.3 "83% thought it was pleasantly quiet."
    • 7.8 "Wellness & sports facilities were pleasant enough."
    • 6.9 "Food is average."
      6.9 "69% thought the dining experience was appropriate."
    • 6.2 "Rooms are ok."
      6.6 "Only 66% found the balcony ok."
    • 4.9 "Breakfast is below average."
    • 4.9 "Not very clean."
      4.6 "54% said rooms were dirty."
    • 3.8 "Value below average."
    View all review categories

    Overall Rating

    9.3 Excellent
    Based on 191 reviews
    • 8.6 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
      9.9 "99% thought the hotel was luxurious."
    • 8.4 "Location is great."
    • 8.0 "Comfort level is high."
      8.5 "85% thought rooms were spacious."
    • 7.0 "Good service."
    • 6.4 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 6.2 "Rooms are ok."
    • 4.9 "Breakfast is below average."
    • 4.2 "Value below average."
    View all review categories

    Overall Rating

    9.4 Excellent
    Based on 41 reviews
    • 8.5 "Vibe was good."
      9.8 "98% enjoyed the friendly atmosphere."
    • 8.3 "Location is great."
    • 7.9 "Good service."
    • 7.5 "High comfort."
    • 6.4 "Rooms are ok."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Great view"
    "Friendly atmosphere"
    "Luxurious Hotel"
    data provided by TrustYou

    Recent Reviews

    Find reviews that mention

    Photos
    Map

    Map

    Close