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Excellent customer care in every way. Always ready to help but not intrusive. Nothing
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
The situation is ideal A little disappointed with 'The Brasserie'
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
The bed was awesome All good
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
the temperature in the spa/swimming pool was too cold.
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
thought there may have been a bigger selection of hot food on breakfast buffet
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
The canal cruise, the spa. Noise from traffic, no air conditioning
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
the room was very noisey
The hotel was kept to a very high standard and we were pleased with every aspect of it
Comfort of room.
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
good staff nice big hotel
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
Quality hotel ,, great service from all the staff ...
The most Friendly service
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
Very helpful staff, lovely atmosphere, good food, good sports facilities.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Comfortables beds Reception area too dark
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Excellent room.Breakfast very good Trying to get in was difficult as was parking
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Central location, new and modern Poor breakfast, pricey and limited parking
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Willingness of staff to do extras - order taxis, keep suitcases etc
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
The locality and the car parking facility. None
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
Parking facilities and location to town center
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
pleasant and friendly staff,clean and cosy room with amazing views
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
beautiful setting & lovely rooms, furnished to the highest standard
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
Friendliness, excellent food and superb surroundings.
stayed at the hotel for a wedding the event, it ran very smoothly and all staff were very helpful. The overall ambiance of the facilities and the quality of the food was excellent.
The hotel was set in beautiful surroundings with a full range of facilities. Although most came with a cost, we made much use of the swimming pool, which was free. The staff were really helpful, the food was delicious and the whole hotel was clean and tidy. Myself and my partner are already planning our next trip as we were only there for one night and this was not enough time to enjoy the resort to its full potential. The only minor issue we had is that it was difficult to get prices for any of the activities at the resort.
Clean and spacious Nothing
The setting is magnificentand the hotel is very comfortable. Nothing really stands our. A couple of lights in the room were not working, but no big deal!!! We attended a charity ball on the Friday night. Food was delicious but service a bit slow we felt.
Totally relaxing break in a beautiful location. Really lovely family room with the most comfortable beds. I travelled with my grandchildren aged 10 and 13 but if we sat in the bar, we were not approached by the bar staff although others were well looked after. I had to go to the bar to order drinks. Was this because of the children??
Excellent rooms and comfortable accomodation, perfect for an overnight stay when en route. Friendly and welcoming staff add to the experience. The hotel's location off any major road and within a magnificent golf course setting ensures peace and quiet and a good night's sleep for those traveling. Our only criticism was the cost of meals in the brasserie. £24.50 for a lamb main course to which side courses must be added is unreasonable. If we stay at the Carden in future it would be cheaper to eat in Chester before checking in. It takes the edge of an otherwise excellent hotel.
unfortunately, I injured myself on the bed in our room 421 there were 2 small pins sticking out of the headboard which were very sharp and as I reached for the lamp switch it cut the back of my hand, I reported it to the front desk whilst checking out.
Everything about Carden Park is spot on! Lovely comfortable bedrooms and the spa is so relaxing. All the staff very helpful. Location perfect. Breakfast seemed a little hectic and could do with being more organised
The room was lovely and the bathroom very spacious and well appointed. We were at a family engagemnt party and the standard of the food was excellent. The bath had the silliest plug ever as the water came out of the bath tap, straight down on to the swivel plug pushing it open every time I tried to fill it. I had to put a flannel and a full glass of water on it in the end to keep it closed. The bar prices were astronomical - I have stayed in some extremely high end hotels, such as Gleneagles and have come across nothing quite this expensive before. Although the food was excellent, the actual service was very slow indeed and there were long waits both at the start and, more importantly, between the courses. The waiting staff were competent but seemed very strained and worried all the time, which did take a bit of a shine off a vey joyful occasion.
golf course in good condition cheap rates , friendly staff, good clean rooms food well below expectation,bar prices a rip off
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
Evening food value, and good rage of Real Ales Poor service at breakfast.
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
Location and the residents bar open till 4 am
swimming pool bathroom suit needs modenisation
lovely room bar prices a little expensive
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
hotel location room size and bed size in 'standard' room
Very good location, with park and ride next door. All was good
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
nice friendly staff, very clean, good location a few more signs up telling you where things are
Friendly helpfull staff nice standard of hotel
Very attentive staff, nothing too much trouble
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
the breakfast in the conservatory overlooking golf course was lovely
The silence, the friendly people the good room The breakfast wasn't the best we had.
Lift down two flights of stairs was not working during our stay.
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
Room was excellant
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
High standard of rooms and hotel in general Nothing
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
The central position / excellent shower No wardrobe
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
both luxury of room and wonderful meal a little expensive but not too bad
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.