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Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
location to the terminal restaurant was expensive
Ease of accessing the internet
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Convenient location on airport Price of room service breakfast
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
location was why I selected this hotel. location was excellent Very expensive!
Ease and access to airport None
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
Friendly and helpful staff. The tour of the castle. Generally everything very nice.
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
Decent sized bedroom and excellent bathroom N/A
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
The warmth and friendliness Not really
Wonderful hotel great food and service.
it was quiet and convenient car parking
Fantastic room - huge and luxurious.
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Very good facility, had a pleasant stay.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
The staff is very friendly and hard working The trains are very loud
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
the mattress and bedding was excellent paying for the parking
close to station,high standrad of facilities, excellent food.
Clean and wide room very low water pressure from the tap
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
wide and clean room The reservation through Arora hotel web site does not work.
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
Very near the railway station -
Convienent location Dreadfull catering & and catering staff
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Great location A little pricey!
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
Location and very comfortable bef Everything is fine for me
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Restaurant way over priced. Not many options for a reasonable, casual meal.
Courteous and efficient staff despite the Hotel being very busy the evening i arrived. Though the room was bijioux it contained everything required for an over night stay. Lovely view of the gardens. Both The evening meal & breakfast were excellent.
We have stayed at several Hotel Du Vin's throughtout the country because of the ambience and the boutique nature. We enjoyed our stay immensley but would only comment that for £145 a night (4 nights stay)that breakfast would be included.
Nice ambience & good food Room was musty and pokey - shower did not drain.I rang reception and the bistro for 5 mins each to order room service - at 9:30pm and no-one picked up
Comfort and the feel of luxuriousness. Many great details. Difficult to find parking.
We came down for my daughers's 21st Birthday. She had always wanted to visit Hever Castle and as it was a special occasion I wanted to book us into somewhere a little special. We loved the restaurant and food and the decor. Sadly we weren't able to stay for very long, but would definitely recommend it
very clean / friendly staff limited wine list that was overly expensive.
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
TV control doesn't work
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
Very close to airport Lack of check in service
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Very reasonably priced.
Ease of getting around, helpful and friendly staff, generally quiet location
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
It had a quiet peaceful atmosphere and is reasonably close to the airport
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
ease of check in and airport transfers stairs to rooms
Large clean rooms with good facilities and hotel was easy to find.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
Clean, friendly, lively hotel, but very traditional feel too. The staff were outstanding - we arrived late on Saturday evening after the kitchen had closed, but even without us asking, they offered to provide sandwiches and tea or coffee. The room, although small, was beautifully appointed with luxury touches. We were there for an event at a local castle, but hope to go back next year for a longer stay when we will use the hotel as a base to explore local stately homes and the countryside. Highly recommended. Very minor - it was a shame that the shower was not as strong as it could have been. Nothing else!
My room was clean and tidy with a modern ensuite and the usuals TV, good hairdryer etc. The breakfast was good and the laid out nicely. I ate in the pub during the evening, the food was good and as expected
The friendliness and helpfulness of the staff. Did not spend enough time there!
Quiet room, good breakfast and the old pub, which forms part of the hotel.
Nice quiet clean room away from the road. Plenty of car parking Very popular at lunchtime suggested they are doing something right. Disappointingly small room, very dim lights in the bathroom, bed sagged in the middle, too soft for us, not a good nights sleep. Strange 'modern but baronial tudor' furniture in a newly built room.
Staff friendly and helpful, room clean and comfortable and quiet. Bathroom had shower but not bath. Ate at the restaurant and food was good. Buffet breakfast fine. In all no complaints and seemed pretty good value to me. The only downside to the hotel is that you are outside of tunbridge wells here so need to drive in and out.
Although we arrived late in the day after a wedding, the room was very comfortable and homely.
Nice sized room, with good facilities.
Our stay at the Camden Arms was excellent. We can not fault it in any way.The staff were very professional and yet very friendly and welcoming. The room we had was beautiful. N/A
Great breakfast-was worried about partner's reaction to a "continental" breakfast- he is still going on about how good it was. Parking plenty of it and close to accomodation. Nice rooms and breakfast area. Convenient position, easy to find, lots to do/see nearby in a lovely area None
Clean - nice room with ensuite - quiet - friendly
My daughter and I stayed. Lovely place!
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
near the airpot cheaper then going to London and overnight rather old matresses on beds
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.