Overview

Best Western Grand Hotel

Swainson Street, Hartlepool, TS24 8AA, United Kingdom
+44 142 926 6345

$54+

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Rates

Overall guest ratings

7.8/10 Good
Based on 404 reviews
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Review highlights

  • 8.8
  • 8.6
  • 7.5
  • 0.6

Good to know

  • Spacious rooms

Nearby

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    About

    The BEST WESTERN Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the BEST WESTERN Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual BEST WESTERN quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the BEST WESTERN International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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    Amenities

    • Free Wi-Fi
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Laundry service
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 404 reviews
    • 8.8 "Location is great."
    • 8.6 "Great service."
    • 7.5 "High comfort."
    • 6.8 "Breakfast is mediocre."
    • 5.7 "Food is average."
    • 0.6 "Disappointing internet connection."

    Overall Rating

    8.0 Good
    Based on 202 reviews
    • 8.6 "Location is great."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
    • 7.8 "High comfort."
      8.6 "86% said the beds were comfortable."
      9.3 "93% thought rooms were spacious."
    • 7.0 "Good breakfast."
    • 6.2 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
    • 5.8 "Food is average."

    Overall Rating

    8.4 Excellent
    Based on 8 reviews
    • 8.8 "Great service."
    • 5.8 "Rooms are ok."

    Overall Rating

    7.8 Good
    Based on 193 reviews
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 8.7 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Breakfast is mediocre."
    • 5.6 "Food is average."
    • 4.5 "Rooms are not good."
      1.6 "84% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      1.5 "85% had problems with the shower."
    • 0.3 "Disappointing internet connection."
      0.3 "97% said the wifi quality was bad."
    Good to know
    "Spacious rooms"
    data provided by TrustYou

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