The BEST WESTERN Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the BEST WESTERN Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual BEST WESTERN quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the BEST WESTERN International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.
excellent hotel recentley refurbished and good sized rooms with great heating
A few noisy guests - Xmas party
Very large pleasant room with modern decoration. We were there for my friend's wedding which was very well organised.
Toilet had not been cleaned and there was no hot water. We also received an alarm call that we had not booked.
The room was very spacious, clean and tidy. The restaurant was beautiful and very good value for money.
We asked for a double room...when we got there it was two singles pushed together which was quite annoying when trying to sleep. Also, our radiator didn't seem to work.... but everything was fantastic, I would deffinitely use this hotel again!
good sized rooms with very comfortable bed. very pleasant staff. nice food and would recommend this hotel to other people
Comfortable,vere pleasant staff both on desk and dining room.
Was unhappy leaving car at the new parking spot.When leaving we were unable to get out ,as people from job centre had parked directly behind us ,and another guest
The staff were very friendly and helpful
The decor needs touching up big style but that kind of adds character!
it was old and quaint but does need decorating which i believe it is undergoing refurbishment.
to noisy being a town centre hotel and the seagulls were very annoying.
The lovely old surroundings like a proper old hotel.
fire alarm going of in middle of breakfast
friendly staff,good breakfast
room smelled of smoke