Best Western Grand Hotel

Swainson Street, Hartlepool, TS24 8AA, United Kingdom
+44 142 926 6345


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Overall guest ratings

8.0/10 Good
Based on 428 reviews
See all reviews

Review highlights

  • 9.5
  • 9.3
  • 7.6
  • 0.8

Good to know

  • Accessible parking
  • Spacious rooms


    Show all


    The BEST WESTERN Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the BEST WESTERN Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual BEST WESTERN quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the BEST WESTERN International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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    • Free Wi-Fi
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Laundry service
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
    • Wedding services
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    Guest reviews

    Overall Rating

    8.0 Good
    Based on 428 reviews
    • 9.5 "Terrific location."
    • 9.3 "World class service."
    • 7.6 "Good breakfast."
    • 6.9 "Average comfort."
    • 5.3 "Rooms are ok."
    • 0.8 "Disappointing internet connection."

    Overall Rating

    7.9 Good
    Based on 214 reviews
    • 9.5 "Terrific location."
    • 9.2 "World class service."
    • 7.5 "Good breakfast."
    • 7.3 "High comfort."
      8.2 "82% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 5.8 "Rooms are ok."
    • 5.4 "Bar is ok."

    Overall Rating

    8.3 Excellent
    Based on 29 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 7.4 "High comfort."
    • 6.0 "Rooms are ok."
    • 5.0 "Average amenities."

    Overall Rating

    7.8 Good
    Based on 184 reviews
    • 9.6 "Terrific location."
      8.2 "Great parking, according to 82%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 7.3 "Good breakfast."
    • 4.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      1.1 "89% had problems with the shower."
    • 0.5 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
    Good to know
    "Accessible parking"
    "Spacious rooms"
    data provided by TrustYou

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