Overview

Best Western Grand Hotel

Swainson Street, Hartlepool, TS24 8AA, United Kingdom
+44 142 926 6345

$44+

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Rates

Overall guest ratings

7.7/10 Good
Based on 337 reviews
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Review highlights

  • 9.3
  • 8.8
  • 7.8
  • 4.2

Good to know

  • Accessible parking

Nearby

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    About

    The BEST WESTERN Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions. Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return. Maintaining high brand standards and excellence in quality is second nature to the BEST WESTERN Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual BEST WESTERN quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the BEST WESTERN International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

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    Amenities

    • Free Wi-Fi
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Laundry service
    • Cable or satellite TV
    • Pets not allowed
    • Free parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.7 Good
    Based on 337 reviews
    • 9.3 "Terrific location."
    • 8.8 "Great service."
    • 7.8 "Good breakfast."
    • 6.7 "Average comfort."
    • 5.2 "Rooms are ok."
    • 4.2 "Vibe wasn't good."
    • 3.2 "Disappointing internet connection."
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    Overall Rating

    7.7 Good
    Based on 202 reviews
    • 9.3 "Terrific location."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 6.5 "Average comfort."
    • 5.6 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 4.5 "Bar is not good."
    • 4.0 "Vibe wasn't good."
      2.8 "Unfriendly atmosphere, according to 72%."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall Rating

    8.1 Excellent
    Based on 6 reviews
    • 8.9 "Great service."
    • 5.3 "Rooms are ok."

    Overall Rating

    7.6 Good
    Based on 128 reviews
    • 9.3 "Terrific location."
      8.4 "Great parking, according to 84%."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
    • 7.9 "Good breakfast."
    • 5.1 "Bar is ok."
    • 4.8 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      2.6 "74% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
    • 4.3 "Vibe wasn't good."
      3.6 "Unfriendly atmosphere, according to 64%."
    • 2.6 "Disappointing internet connection."
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    Good to know
    "Accessible parking"
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