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the staff were very helpfull and as i was late for dinner they fitted me in and with no complaint thank them very much
The bar felt welcoming, more personal than usual hotel bars.
Front of House Staff are professional and friendly. The bathroom was not to my standard. There was a used shower gel container remaining on the shower fitment indicating that the shower and bath are not regularly included in the routine cleaning. This is poor practise and I consider unacceptable. I was disappointed that this was the case.
Swimming pool, sauna, HB inclusive, room facilities. No free internet access
The Hotel and grounds were beautifully kept and the staff very polite and helpful. We really enjoyed the leisure centre and swimming pool. We had no hot water in our room due to a boiler fault but the staff made sure we could shower elsewhere it was inconvenient though. I was also dissappointed that for a four star hotel there were no table cloths on the dining tables for dinner it made it feel more like a pub.
Not what we expected. Barcelo name suggests an upmaket place but it was just average, breakfast was good though. Cramped room, black mould in the tiling in bathroom.
We only stayed for one night as we were going to a local wedding. Good transport to location provided by minicabs to church and home that evening. I did not like the fact that the curtains did not keep out the light in the morning as they were not wide enough. Other friends mentioned this also.
We booked room only at a very reasonable price - only marginally more than a Travelodge. Hotel was very good for the money. The facilities were very good and staff helpful. We did not take breakfast as this was rather expensive at £25 for two people. Wifi was not free.
Reasonable cost and good service
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
it was pretty good value for money if you need to be in the Fleet area
Friendly staff good food Very public areas
There was a desert spoon holding the shower head together in room 10
Very clean, beautiful buildings and gardens The staff (mostly east-european) was very unfriendly. Coffee was cold when I got breakfast served. They charged me in Euros instead of Pounds on my visa without asking meaning that I pay more to the hotel, that's ripping off.
Beautiful grounds and nice food. Tennis and swimming facilities are good if not very new.
Not bad, thought I would be getting a better room for the money paid. Very average. Double bed was fare too small. Mattress fare too soft, room far too small. Not enough hanging space in wardrobes. Lacked not having a mini bar, and fridge.TV Not adequate.Bed far too soft, too hot at night.
it was my anniversary and they made it special the dinner was not good and the breakfast was cold
Cosy, well presented, comfortable bed, and lovely bathroom. Nothing
The thing I liked best was the Molton Brown stuff, the robes etc in the bathroom. I get annoyed when I pay this sort of money for a hotel room and its clearly been penny pinched. Stupid little cups to make tea in in the morning. Mugs are what real men need. Irons and ironing boards should be available in all rooms as standard - most business travellers will need to iron a shirt and its a pain to have to call housekeeping.
Quality of rooms and gardens Very slow dinner service
Excellent. Beautiful surroundings- the gardens were lovely. Food was very good and service excellent. I left my bracelet in my room and the hotel sent it on immediately. I definitely recommend this hotel and we shall be returning. Earlier check in would be better- 3.30pm is a little bit late in the day to really get to enjoy all the facilities if you are staying one night.
took at least 15mins for anyone to arrive to register us in. in my sons bathroom was a used tampon. not impressed. breakfast was ok and staff were very friendly.
Price, breakfast Bathroom is a little shabby
Thr bathroom was pretty nice...
Brillliant hotel/Inn at the price! Very cosy restaurant/pub.
The only thing that was better than most other hotels was the choice of biscuits in the bedroom. Beds were narrow and the bedroom and bathroom were small. The walls were not soundproofed so that it was possible to hear everything that was going on in the next room. The location of the hotel was also noisy, which made sleeping difficult. The restaurant experience did not compensate for the poor room.
Everything,lovely room,good facilities,excellent staff
Wash basin covered in previous guests BEARD!!,beds to high and uncomfortable,waiting staff not organised,breakfast not adaquetely cooked,WOULD not recomend or stay AGAIN,very disapointing,definetely not value for money!!!.
Reception did not answer the phone in the evening due to staff shortage. The general mananager was needing to double-up as a barman.
Breakfast and large room
The late room check out on weekend was great. We had breakfast at 11:00am and finally left the hotel around 3pm. The room service meal we had on Friday evening was dreadful. It took 45 minutes to get the food and when we got it, it was cold and my sandwich was soggy. It had obviously been left standing around for ages. The food was also wet from where the drinks had been spilt when being carried to our room.
Good location and value More fitness facilities, a gym would have been nice
it was morden and affordable breakfast had no napkins and was not offered tea or coffee had to ask for it
Peace and quiet. Particularly noisy early am
Beautiful Grounds. Good food. Nice atmosphere None
Location handy for my needs. Very quiet - I was in the outlying Grange building. Couldn't get the internet working even with staff help. And from the Grange it's a long way in the rain to the main building where the food is!
The main hotel looked fabulous however we stayed in the lodge which wasn't particularly great. The room was basic which was fine however not particularly clean which was quite disappointing
Rooms were quiet, no interuptions from other guests
Beautiful grounds and surroundings, excellent breakfast and coffee the coffee provided in the rooms ! we had to go out for one elsewhere! No facilities for meal or a bar drink.
The location and the hotel gardens
beautiful hotel, very clean food excellent grounds really good,good value bed matress abit soft
A very nice hotel set in very well kept grounds. Friendly staff, extremely comfortable bed, clean room and a great experience all round.
Loved every second we were there None
Staff were very pleasant, the building itself stunning. Room service very reasonable. Free wifi and room very clean and comfortable, actually great nights sleep. No
A wonderful historic atmosphere The tv was too small
Friendly staff , location The rooms in the courtyard suffered from very poor sound insulation ,I spent the night listening to next door's TV and then the other next door's snoring occupant. If the only rooms available were these ,I would stay somewhere else.Breakfast needs to start earlier at 6:30 as the location is remote.
Great Location - great rooms and fantastic Service
Superb setting. Beautiful grounds & a very interesting History. N/A
Friendly and helpful staff and the room was comfortable and clean. We requested and were allowed access to the room early
the location and hte gardens the room access
Antonio was excellent, attentive, friendly and professional. Service at breakfast could have been better, no breakfast menu was made available and staff were less attentive than at dinner.
Nice site at an excellent price. Attractive restaurant serving high quality, tasty food
Wonderful staff and lovely rural setting The hot water could've been hotter.
Comfortable friendly & warm!!
pleasant and friendly no
Food, location, staff. We were late arriving at the hotal and the chef stayed late to ensure we could eat. Also the hotel allowed us to have a very late check out No grounds to walk round
Clean and comfortable with a reasonably priced bar and a piping hot full English breakfast that was cooked to order in the morning. Staff were friendly and professional. Couldn't of asked for more really. The big open fire in the restaurant was a real bonus on a cold November night! None.
The friendly and welcoming atmosphere, and the quality of the food