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The rooms were very nice and the hotel was quiet. We ended up going to the water park so it was nice to come back to a hotel with more amenities than just fast food. The staff was extremely helpful.
The rooms were nice, clean and the bedding very comfortable. Skiing was convenient and perfect for the beginner skier. They were not prepared for the holiday check-in. Rooms were not ready till evening and it made it difficult for those with children. They offered "drinks" which were really not helpful when with a five year old. No attempt to give us a different level room, etc. Hallways and restaurants were not clean . The staff in the restaurants were very nice and accommodating but they were pricey for a family resort.
Beautiful grounds! The outdoor pool/patio looked fabulous as well but we didn't get to enjoy it as thew weather was a little cool. Rooms were a little worn, you can tell that they made an effort to update recently but if you looked closer you can tell that the remodels/cosmetic improvements were not done well and attention to detail was not there. There was not a whole lot of insulation between rooms as you could hear others in room next to you pretty clearly.
The pool and grounds were very nice. The fire pit in the embers lounge kept going out. We went for a couples massage but they don't have a sauna or hot tub that's coed afterwards for relaxing together. The signs that give directions around the property are sometimes confusing.
Large rooms with nice amenities. Clean. Large resort with mutliple dining options, nice lobby area to gather, especially with young families. Great facilities with an indoor pool, arcade, and skiing. They did not seem prepared for the weekend rush. Our room, which was supposed to be ready by 4pm, was not ready until 5:30 and we had to be put in a different room. This seemed to be an issue with multiple guests. The next morning, the alarm went off at 5am, as housekeeping did not check the alarm to make sure it was off. For a short weekend stay, these things are dissappointing.
Carpets should be cleaned more frequently - large dirt spots on carpet in our room. Also, time to install new carpets, as current carpets are starting to fade.
Grounds are beautiful Rooms are old and carpets were stained and dirty. The room didn't smell fresh and clean.
I liked how October was a good time to go without a lot of people and lines, but I was disappointed at the end of the stay when we accidentally turned in our room keys (so we thought) and I handed the lady our rechargable game cards instead that look VERY similar. Our game cards already had points on them from us spending $ and we were just about to trade them in before we left and I quickly realized I mixed them up and went back and the lady at the desk said sorry you're out of luck we threw the cards in a bin and I don't know which one were yours. No apology or anything. So, my kids were pretty bummed they could not get a prize and I was disappointed that we played all those games, racked in a lot of points and then lost out. I will be emailing the resort. Also, the lady at the desk and the guy in the game room said this happens all the time so, you'd think they'd fix it by now. On the other hand, I loved the Restaurant Brisaggo at the Geneva Resort right down the road. Delicious. Pricey, but worth it. The rooms were spacious and we got to hear all the screams coming from the haunted hayrides-looked pretty creepy! FYI anyone visiting Lake Geneva, they stop selling alcohol at 9pm. We stopped at a Walmart to pick something up and didn't realize this coming from Chicago that we were out of luck for the night. Overall, it was a nice trip. I might go back depending on the reply I get from the resort after I email them.
My wife & I visited TRL&W so we could determine if this destination would be good for our tribe (children/spouses, grandchildren & us) to visit after Christmas in-lieu of buying presents for everyone. We all figured spending time together at a kid fun/friendly place would be really cool. Guess what? The place is great & we'll be planning our trip there.
I like that every room has a kitchen and dining room, balcony, fireplace, as well as spacious bathrooms. Full size fridge to bring your own food. water park had enough to keep the kids busy. Great price.
Indoor water park and convenient trolley between the two resorts. Spa and fitness center is top notch. The daily family activities with festive decorations is what makes our annual visit for the holidays. Be prepared for longer than average wait time at restaurants. Food service and quality is average.
Stayed there before no issues. Very nice good staff. This time had the unfortunate luck to be next to some very noisy people. Up till at least 1 am due to the constant talking. Tried ear plugs but didn't help enough. I don't consider this to be a reflection of the hotel. Has happened other places to all of us. Just my bad luck to have some very inconsiderate lodgers next door.
My husband and I loved our get away here. We had a great experience. The staff was always friendly and easy to talk to. The spa was delightful and the Frontier restaurant was phenomenal.
The facilities were gorgeous, although initially I chose this hotel based on it's proximity to downtown Lake Geneva, upon arrival and exploration of the resort I found that we could enjoy our entire weekend without even leaving! Two lake-view restaurants, a cozy lounge-bar, live music, a large indoor pool & hot tub, lots of lounge areas, not to mention the Avani spa. I will definitely be returning to this resort, as soon as possible!
Great service always. Good location Beds were newer but hard as a rock. Had to pay $40 upcharge to get on harbor side .
The Abbey was just what I needed. There's so much going on there yet it's peaceful and calming. The staff was helpful, the resort was beautiful, and the room was amazing. They overbooked the type of room we had selected and comped us to a harbor view suite. It was amazing! I've decided that this trip must be repeated yearly. The only complaint I had was the cleanliness of the outside of the buildings. Many cob/spider webs with bugs/spiders attached. Not something that I want to fight off while relaxing on my balcony.
The pool area was spotless! Towels available all the time! The room service staff were so friendly and helpful. My kids stated they wanted to come back again. They are usually the reason we travel, so if they say it was great, it usually is. The picture of the pool on your website is the spa pool that kids are not allowed to. That I felt was a little goofy! Family pool was good, but the pool a is major agenda when picking a place to stay! So I feel like that was false advertising.
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This location is perfect. The unit's patio looks out onto the golf course with a backdrop of the fall colors. The kitchen is well equipped and love the fireplace. Peaceful and yet easy trip to the downtown area, local eateries, even the grocery store (Redbox, where we rented a movie). There was an excellent Haunted Hayride at the stables! You can ride horses at any time. The spa is beyond fabulous with a rock wall, wonderful massage and delights to soothe. The main lodge has delightful entertainment in the lobby area which has floor to ceiling window panorama of the golf course, pond and fall foliage. There is seating grouped around the piano, the fireplace or windows. Excellent place to sit and enjoy the music and your beverage of choice. With a property owned trolley running from morning to night, you can reach the waterpark, spa, main lodge or even the ski slopes on your schedule with a simple call for pickup. All in all, this place has everything for excitement, fun, food or my favorite the peaceful beauty of the country as your personal postcard.
It was very cozy. A nice getaway I had to leave
Location for what we were there for. The hair dryer was broke in our room.
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The big room and excellent furnitures nothing, it was great
Loved the family pool with fenced splash area and hourly games for kids. Kept finding pieces of glass in the bathroom. Looked like a glass was broke and the cleaning crew did not sweep well. Also was irked that the pool opened at 8am but the water features and fresh towels did not get turn on and put out until at least 9:30.
I love the property it's beautiful setting on a golf course and private drive make you feel you are driving into the woods and luxury. The room is showing age with spots on the carpet and dents in the refrigerator door.
Beautiful area/grounds. No
The location and activities to do on the site. Our first stay a couple of years ago, we had a jacuzzi and a fire place the approx. same time of year and price range. this room was ok, but half the space. I would like to know if next winter if we would be able to request a fire place.
Thye suite was beautiful as well as the grounds. We were there only one night but want to come back of a extended stay!
The room set-up was horrible and completely different from the last time we stayed there. The resort services were not helpful either, refused to accommodate us and made us feel dumb for asking to change rooms.
Has a very nice lobby. Made you feel that this was a rather new luxury resort. However what you realize is that the rest of the property is old and tired. Rooms were clean and somewhat updated, but the same effort that was made in the lobby was not done elsewhere staff not the most intelligent. But nice enough.