Big rooms,good location.
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
It's very central
Locality to the city centre; excellent cleanliness
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Helpful friendly staff. Food very good. location ideal for getting around.
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
Staff was very courteous. The room was very spacious with a large window and nice view.
every thing what a guest expect no
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
Privacy and location.
Very helpful & pleasant staff
Calm Funny having an empty minibar / ridiculous
The bottle of champagne as a honeymoon gift was lovely.
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
the comfortof the room,near the congresscenter
The air conditioning wasnt woking in the hotel over the weekend.
The building was pretty the food was good the staff very helpful The bed was very hard
A lovely hotel, beautiful setting, near the city centre
Park near the hotel
Very comfortable rooms and very good position in the city.
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
I thought the staff at reception were superb – kind, polite and extremely helpful.
Location is excellent, bang opposite the main central railway station NA
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
Breakfast Reception service, minigym has two machines :). Towels
The easy parking. Near of the shopping center. Possibillity for a walk around the hotel. Possibillity for stay with a dog. The beds: one matras so that you feel each movement of your partner during the night. The pillow is much to small and there were no extra pillows in the room. I found hairs on the wall in the bathroom...not so nice.
Ease of car parking. Friendliness of staff. Prices of accomodation , food and drink seem high. This is probably because Great Britain is currently a low- cost country.
Offers a very good service for low price
Food at breakfast was very poor.
The room was excellent and easy to relax in. The bathroom was great too with a brilliant shower. Trouser press... very clean in general hotel! Lots of soap but no shampoo in the bathroom... and on the morning of departure staff weren't very helpful.
the staff were friendly and efficient, rooms were clean, spacious, well appointed and comfortable, food was varied and plentiful and good quality.
Staff are friendly and helpful Bath gel was not changed even is empty.
Close to Motorway and shopping centre Very comfortable room Would have liked coffee and tea making facilities in room
only its covenience to our meeting friends lighting in bedroom, wardrobes were very dark
Very friendly & helpful receptionist. The room sizes, they were far too big.
Good weather good staff very helpfull nothing to much trouble No
We did not book breakfast and found it quite expensive on a one off basis
Close proximity to town centre and Christmas market Nothing!
No hotel car park location was good, as were the facilities
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The location, without noise The bed, too small, and the pillow
Staff were very friendly and helpful and spoke very good english Absolutely no english translation on the menu or room information. Not good internet options for business travel. I also found the bed in the room to be very uncomfortable.
new hotel, clean & big rooms, excellent breakfast no free wifi
I was on the euroshop fair in Düsseldorf, so my demand was only a clean room and a solid breakfast, not so far away from Düsseldorf, and that was what i got actually god value for money the key card system was male function 2 times new key card, problems with the it sys that code the magnetic stribe with the room no. anoying but not a big deal the staff was nice in tacling the problem
The very frendly Stoff ! Nothing !
The reception staff tried hard to be pleasant. It is in the middle of nowhere
Staff were very helpful and accommodating. Rooms were clean and comfortable. Would have liked tea/coffee making facilities in room but apart from that everything else was great thank you.
Good hotel for the price tag it has . Also , the breakfast is e-p-i-c , I did not have such a breakfast even in 4-5* hotels !
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Large swimming pool. Great breakfast. Far from the city center.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Just a brief overnight stop but food and service excellent
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
Nice clean atmosphere good location free parking clean but very small room even smaller bathroom.but good value for the money as we were just stopping over in transit. Staff could be more friendly. Very small room and toilet.Expensive food a bottle of water in room £2.60. No Privacy as we were sound asleep after a twelve hour drive were woken up and shocked to see the hotel maid at our bedside in the room looking at our belongings.Staff should have been trained in the basic manners of knocking first before entering rooms. The situation could have been even more awkward.
Well located, well priced. Restaurant was closed on Saturday night. Not a big thing since there are a couple of alternatives within walking distance. One major recommendation: don't leave your car in the public car park at the back of the hotel, but use the hotel's gated parking garage for Eur 5/night. My car was one of 3-4 that had its window smashed in a burglary attempt. According to the local police this was a fairly common phenomenon...
I did like if you have a resturant No
staying with pet the main door was closed midnigt that is problem when sy is with pet
It was clean . That is the only good thing i can say for that hotel . When i check in the hotel about 18.00.p.m. my room was not ready jet . I has to wait on the reception desk hour and a have to make it clean ..... I do not think it is normal. I will not recommend these hotel to now body .
I was impressed by the lobby, which was stylish. The price was good, and the staff always helped when they could. The rooms were not as impressive as the lobby. There was misunderstandings, mainly caused by the language barrior. The locasion was not very central.
The price and distance from sportsvenue of Bulls Dart German Open The kitchen in the restaurant closed too early before 21:30
Well, from my point of views all the stuffs members they were adorable! Most especially Receptionistes, they were so nice and such personally might beg my pardon to pay a visit again to the hotel. Hopefully sooner or later, I will definitely be there!!!!!! Yeah, While staying with you, I did experience some kind of problems, the city is too far, no way walking because you can't walked all the way on a highway to the city. Secondly, it will be nice if you can fixed the lunch buffet at the hotel if possible cuz me searching where to have lunch, Oh my God!!! Was a nightmere!!
neat, nice staff, quiet area
the staff were very accommodating and pleasant. the rooms were functional and comfortable. nothing!
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
very spacious room, very clean
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
friendly staff, good location, faultless service.
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
make cafe in the room and good breakfest
Silent and friendly atmosphere
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
it was a little to far from the town
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
Excellent value for money, breakfast included, big room. Not enough parking on site, i parked on the street without any problems.
Very polite and helpful staff, good location, near to tram stop (4 stops to city centre, high frequency of trams, even night service), grocery, pharmacy and other stores nearby, very good price with breakfast included, very good food and drinks served for breakfast, nearly everything clean and tidy, balcony in room. The furniture a bit aged and of a depressive dark colour, the beds were two detached beds. Carpets very aged, with stains on them, which does not look good but generally I found them clean. Some leaves on the balcony, but since it is autumn you cannot stop them falling :-)
The hotel is located at very silent (quiet) area.
The hotel staff was feindly. The breakfast was OK. Location of hotel perfect: close to main highways connections, airport and city center but I do not know exactly about connection with city transport because we had a hiring car. The room's furniture and exteriour are very old and pour. The carpet in the room is too dirty and completely not suitable for hotel like this. The room's windows have very pour noise insulation and it is not possible to sleep well early morning when the citie's garbage track start to work on the street.
Central location,clean rooms,good bar service,good breakfast choice. Excellent reception staff. Nothing
goo conditions for resonable price. The rooms and bathroom clean. Helpful staff.
Breakfast The room modernity and a lack of internet availability and uncomfortable bed
Friendly hotel staff and excellent breakfast
their service, willingess to help no
eweriting whos ok
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
Friendly staff, rooms not overheated, good breakfast
Excellent location very near train and bus station,Friendly staff,comfortable room and excellent breakfasts
internet access, good breakfast, location hair dryer was broken, no soap in the bathtub..
clean,freindly, very good meal
Small rooms, good breakfeast. near railway station. Helpful stuff.
Great location at the center of the town and oposite of the train station.Helpful staff speaking English.Great breakfast with full of choices Can't find anything wrong,maybe the towels could be bigger
The location is very close to the main railway station. Very kind staff.
location was good for our requiements.Buffet breakfast was good and plentiful and the room was very clean and comfortable. Not having tea /coffee facilities in room
good shower, good breakfast, good location tv reception wasn't so good. the traffic noise meant that I had to keep the windows shut or the room was very noisy.
helpful staff cannot use wifi in room
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
- ground was a bit dirty
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
The staff were very helpfull and friendly
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
The familiar atmosphere and the kindness and professionality of the staff.
Very good location to The Intertabac 2007 Fair Everything is O.K.
No iron and ironing board in rooms, no working internet in rooms
Staff is very kind.
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
The hotel is easy to reach and close to the metrò
Very clean and good location Bar always empty
Position close to u Bahn
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
convienent and accesable from the main station, reasonable facilities
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.