Would you like to save as your currency permanently or for this visit only?
The staff were very friendly, everything was in condition and clean. The heater did not seem to work very well especially in the bathroom.
The food, facility, and staff were outstanding: breakfast through dinner! N/A Totally satisfied!
The town is right outside the door. Some staff were good at volunteering information which we wouldn't have thought to ask. Excellent signposting on all approaches. The town is right outside the door, the cobbles make for noisy awakenings... use the bathroom windows for ventilation instead. The questionnaire provided did not have an English version (we were unable to give positive feedback directly to the hotel).
Friendliness of staff
Clean, comfortable conveniently located. Professional staff all necessary facilities. Room too hot (or too noisy if air-con used)
The staff were extremely helpful. The rooms were light and bright and the location of the hotel was right in the middle of the town but at the same time was quiet.
Enjoyed the hotel because of it's setting and its hystoric background. Wish the room had a shower, not just a bath
The restaurant was great, portions enormous! Location was perfect, great place to stop on a trip to Germany.
Good hotel,good restaurant,parking is okay the weather wasn't so good; no possibility to take a shower ( only a bath); payment for spa and not accessible for kids beyond 12 years
The location and the castle. Nice lounge and bar. Nice facilities for kids. The bathroom was not clean and water was not hot for taking a bath. The service in the restaurant was poor and the breakfast is definitely low standard
perfect natural surrounding the restaurant is closed on Monday, and we didn't know it in advande, couldn't find a restaurant if one has no car.
Nice location Reservation issues. Check in issues. Poor understanding of parents with children
Location, interior and exterior decoration, scenery. The park needed maintenance, time between courses at the restaurant long, breakfast "refill" could be quicker and sharing a table with others in the morning was a little akward.
Environment and hotel are nice and quiet. Staff is friendly. Food is rather expensive.
Not very much at all. See below. We feel the hotel and staff missed many opportunities. From the start we were not made to feel at all welcome as we were unable to drive the car to the door. Luggage had to be dragged over stones and the wheels were then broken. The reception desk was hidden and no-one available to welcome us. There was a dead tree at the base of the stairs where a welcoming reception desk could have been. Why the dead tree was covered in silly bits of paper which no-one would read was a mystery!! The room was fine, clean and comfortable. Dinner was served cold ( scallops) and with much delay, even though there were very few guests actually dining. The barman preferred to take a phone call in the middle of taking our drinks order. We thought that the face to face customer was the most important one. We were wrong.
Quiet and peaceful. Luxurious without being formal and stiff. We will stay there again.
I liked the senary and the location very much. The people on reception were very friendly, however the people serving were not flexable at all. It was not possible to get anything to eat after 10 o'clock because we missed breakfast, and the only thing we could eat was lunch after 12 wich was a bbq. No sandwiches or what so ever. The waiters where i think a bit snobbish... see above...if you realy want to be an international hotel and not only a restaurant for the few from your neighborhood, you should instruct your servicestaff behind the bar and restaurant better. The only"normal"one was i think the manager there...
Fabulous location, beautiful building well furnished. Staff very friendly excellent facilities and grounds that you can explore. Would not recommend the restaurant which is very expensive and yet feels like a cafe. Over 114 euros for a 2 course meal for 2 with wine and yet you only get a paper serviette!! It would appear the chef tries to produce gourmet food beyond his/her abilities. Avoid the lamb which was tasteless served on undercooked beans.
The hotel is in a beautiful location. The reception when we arrived was good. The rooms are well appointed and the grounds are extensive. Bin hadn't been emptied in the bathroom. Not enough hot water in the morning. Times given to us for breakfast were wrong. Absolutely no signage or information to or in the hotel (including menus/breakfast times etc). No information on the surroundings or tourist information available. Service was slow in the bar. Hotel would be impossible to find without a gps.
the friendlyness and helpful attidue of all personel i did not stay long enough to comment here.
I liked the style of the hotel and the room. The location of the hotel is really convenient. The view from the window of the room (facing backyard) was not very plesant but anyway the curtens were nice.
The countryside around Durbuy was beautiful with lots of walks. The Town is pretty and has lots of restaurants The restaurant staff did not reflect the welcoming attitude of the rest of the staff
Very clean and comfortable rooms. Nice atmosphere and good location. Our room had a nice view. Very good value for money. Friendly staff. They provide us with a bed for our 4 years old son for free. Free parking. We would stay there again. ...just the weather :-)
very accommodating staff, well maintained facilities, great restaurant, felt like a large country cottage. would reccommend to anyone for a day or a week. would like to see shower curtains or divider added to the bath tub
Dinner and breakfast was very good, good accomodation (news paper, seats ...)
Nice room, friendly staff & beautiful surroundings Not easy to shower in bath
bath-room; location with view to the castle
The member of staff who greeted us on our early arrival at 7 am was extraordinarilly helpful, accomodating and friendly. The webpage did not indicate that the Hotel was situated on the cliff above Durbuy. This in no way spoilt our stay at the Hotel.
room too small, no window, rather dark, very basic for 4*rating, bath i/o shiower, servicedesk often not manned, weird atmosphere
Very quiet area, next to Durbuy, big parking space, nice garden, sauna and fitness room very good, hotel staff friendly and helpful Access to swimming pool very dangerous(I felt and hurt myself pretty bad, I was not the only one who felt) after 10:00pm doors closed but no lights outside to access hotel, need flashlight! In the room out of 3 lights 2 not working. Plugs damaged, very dangerous. In general too expensive for value, is classified as 4 star, should be 2-3 star
Nice and quite hotel, friendly staff, great value for money.
nice hotel with unusual setting stayed in one of the chalets near the japanese gardens and the walls between us and the adjoining chalet were a bit thin, hence: snoring noises at night
Good swimming pool Upgraded to overpriced luxury room as room booked through site was so "unwelcoming". TV did not work, water failed at one point, found bed uncomfortable. Not value for money in any respect
very convenient parking facility - right next to the door very slow service in the restaurant - the dinner of 3 dishes takes 2 hours the shortest
Its a modern and comfortable hotel just 3 km from Durbuy. Great if you have kids, as there is a nice indoors swimming pool, a tennis court, and playground. Breakfast for just 10 euros is good and you can ask for eggs and bacon.
the dinners and leasure facilities in the hotel
The Shower in our room filled the floor like a swimming pool. It was one of those ones that you should sit in a bath and spray yourself with water. But the nozzle was spraying water everywhere and the shower had 2 speeds - nothing and tsunami. But this was the only bad point in our experience there.
The Hotel was in an attractive, quiet, setting, yet within easy walking distance of many good restaurants. The welcome was very warm and the breakfast was excellent. The rooms were quiet, well appointed and comfortable. I would have expected tea/coffee making facilities in this category of hotel, but I realise that many French hotels prefer not to do so. There was a self-service bar in the hotel which provided coffee, not too practical when you're still in your nightclothes!
Excellent location and attentive and friendly staff
Relaxed sphere; probably because of season there was almost no staff, however, good self service was in place; walking distance of "city"center; quiet; private parking
Very friendly staff, excellent location: downtown Durbuy only 5 minutes away and yet a quiet location with own parking space. Comfortable room. No negatives while we were there.
This is a nice hotel in the lovely village of Durbuy, it may be small but well woth a visit.
Loved the place. Location, location, location. Everything felt new, very comfortable room, great bed and bathroom. Very good breakfast spread.
Bad information. Booked a "simple" room for me and my wife from France. Arriving - have to pay for a suite. 120 Euro instead of 75. The hotel management or Booking.com (?) refused the cancel the reservation. Mislead website information, really.
High quality and newly renovated. Very nice rooms and excellent breakfast. Situated close to the village center
Very clean, friendly staff, excellent bathroom, lovely countryside around, quiet 12eur for breakfast is not cheap
Great room, great location. Serene atmosphere and the staff could not be more helpful. Very much enjoyed our stay there. Breakfast was expensive at 12 euro
Wireless connection not working quite properly
Beautiful place in a beautiful location. We only stayed for one night but would have loved to stay for more. We will go back!
Friendly staff, very nice quiet environment near a small village. Spacious room. Enjoyed a quiet sit and read outside in the provided lawn chairs with cushions. Showerhead could only be mounted in a low position for sitting, so it was inconvenient to have a shower while standing up.
The lady in charge was very customer friendly
Peace and quite, great restoration job.
we like the room,very big and comfortable,the breakfast,the place,the silence,gren colour of the grass. there is no elevator.
Accueil charmant endroit calme et reposant plein de charme
Good sized room, comfortable bed, pleasant staff Only had hand held shower
We loved the village and the countryside. We'll be back! The hotel was welcoming and well placed.
This was exactly what we were looking for. The room was quite basic, but comfortable and clean, with a good bathroom. Staff were friendly and the breakfast was as expected. There are plenty of options for eating and drinking around the hotel, Durbuy is a lovely small town, and it is in easy driving distance of many sights and places to walk. I think they can sort out a parking pass if required, although we were silly and did not ask, so we ended up parking a 10-15 minute walk away, in the free car park at the edge of town. We did have to wait a few minutes when we arrived before there was someone around to check us in, as we arrived fairly late (about 20.30 - 21.00), and there was no bell or anything to let them know we were there.
very very good hotel
Good breakfast. Nice and clean rooms. Good value for money. Good location in centre of durbuy
The room looked neglected, there was a small fly on the ham at breakfast, on checking out I was told that they did not take credit cards which for a hotel/restaurant of this size was ridicules.
The hotel was fine for our one night stay. If we would have stayed several nights (3 or more) we would have preferred a more comfortable room. The room was good, but basic. Breakfast was allright, but they could have made more out of it.
I am 82 years of age, walking with a stick, and the hotel made me most comfortable by giving me a rorm on the ground floor. No problem with stairs. Well appointed rooms for each one of us with generous beds and handy light switches. No reason to comment.
value for money and the location
Friendly staff, central location Room decor was a little tired. But all in pretty good value for money & ideal for what we wanted to do.
- Reasonable price - good location - spacy room - Some of our goods were removed from the room by the staff while we were out - it took a while before we understood that the poor-looking breakfast buffet was not that poor. You just just had to ask for everything. Juice, yoghurt, water(!) etc. were not on the table, but you got them if you asked. a little strange interpretation of a "buffet" breakfast. - toilet paper replenishment was not included in the daily room clean up, but you had to ask for that as well - our feeling was that either the staff was completely unprofessional by not noticing these basics, or the hotel was run by ultimate cost saving policy. If the guest is too shy to ask, the hotel saves money by not offering the services. The language barrier helps on this as (contrary to the advertisement) the only english speaking person was very seldom available.
Genuineness of the owners. The whole facility, especially the beds. They were the best. Comfort & in the city of Durbuy were our main interests & we fulfilled our desires to the max. No!
Friendly atmosphere Clean and new room Lovely surroundings
Very friendly Dutch owners, made us feel welcome. Quiet countryside environment outside Durbuy with great views. Nice walk through the forest to Durbuy. Very new and clean rooms. In the summer it would be advisable to bring a flyswatter, as there are no fly screens in front of the windows
Excellent breakfast. The room was very cold, with almost no heating. Lack of privacy.
It may be a stretch to call it a hotel. It is more like a bed & breakfast.
Nice brand new rooms, excellent very friendly host, lots to do in the area.
The owners were very friendly and great hosts. The cleanliness of the hotel/room was excellent. Although the facilities in the rooms are basic they are newly furnished and there are also communal lounge and garden facilities.
erg gastvrije mensen, goede mix tussen huiselijk/persoonlike aandacht en professioneel
Friendliness and helpfulness of Gert and Anita. A beatufiul Villa with a beautiful garden. Fantastic homemade food, too! Highly recommended. Not at all. A wonderful, pleasant stay. I would hope to return with family.
Kindness of people and location in the natural environment.
The location The staff was, in general, not very helpful.
The chamber ( junior suite),the staff, the menu (half board). The prakng.
The location in town is very good. Our room was quite big and the bed very comfortable. We had a lovely view over the river. The terrace is big and next to the river. The restaurant serves very good food and is probably the best in town. The dinner (three course menu "gastronomie") was excellent! The service of the staff was OK and not more. The breakfast could be improved. When we arrived, a lot of things were already gone and not refilled. Moreover, we were really bothered by the many flies in the breakfast room. The equipment of the bath room was rather simple, e.g. no shower curtain, the hair dryer did not work so well. The isolation of the room was not so good (wooden floors!). Conclusion: If you want to have a great dinner, the "Sanglier" is really recommendable. As far as the hotel is concerned, we feel that the value for money is not so good.
The atmoshere and decor were about all that we could say we liked. Very difficult to get internet connection. Phone did not work and when we asked bout it we were told some one would take care of it and no one did.
The service in the the restaurant was the baddest I have ever experienced in my life. A young woman served for the guests, not bringing dishes, not opening the bottle of wine, while chatting with her colleague during the service. The training for the staff members, especially in the restaurant is indispensable for the hohel to survive in the future.
The room was large and lovely! The dinner was very good. No fridge in the room
Stylish and comfortable with helpful staff. Good parking and delighfully located by the river. Excellent food - worth a visit for this reason alone. Sensible wine list to fit a wide budget.
Food was excellent, staff very friendly and helpful overall cleanliness and excellent value for money no
central location lack of designated car parking
The staff Where Great, and its right in the middle of town.
The food was good and the staff were all very pleasat and helpful. We had some problems adjusting to a sleeping on a water bed! If I'd known we would have one, I might have requested a conventional mattress....
The location - The town was wonderful
The staff was very friendly and multilingual. The rooms were luxury (newly refurbished) especially considering it is a 3 star rated hotel. The food was very good and excellent value for money. Durbuy is only 5 km away. And the Ourthe flows right by the Hotel! Great also for families there is a playground with trampoline for children.
The silence ...., at night you do hear nothing at all! The top-class restaurant with great food at very reasonable prices. The people who are running the hotel and de staff are very helpfull and friendly. In the room there was no safe, no hotel documentation, no users guide for the telephone ( wake-up call ; service numbers ; emmergency call numbers ; etc ) . Although this has had no negative impact on our stay.
Good food, friendly and helpful staff. Location good for vistit to beutiful Durbuy.
Great hotel, great staff, great food and beautiful location. A wonderful base to discover the Ardennes! The sound proofing of hotel should be sorted out. We stayed in Room 17 and could not sleep before 02.00 am
Lovely location next to the river and excellent outside bar area. Rooms clean and comfortable with overhead power shower.
Very nice. Rooms were good size with nice well fitted bathroom. Breakfast very good.
we really liked everything- the room was very nice and clean,beautifully decorated. The restraunt is wonderful ! The mattress on the bed is too soft and sinking .
Setting is amazing in the Woods. Refurbished rooms very Nice. Also great solarium. Bar, restaurant closes at 10 pm. Way too early. By the time my kids were sleeping I couldn't get a drink.
convenient, well designed and comfortable. uncomplicated restaurant
Nice pool facilities, ok distance to the city. No minibar. Problem with the toilet, and it wasn't fixed during our stay. There should have been information about the hotel in the room (in English).
Helpfull staff. Room wasn't very clean. Breakfast expensive. Spa facilities strangely organised. You can rent a room with those facilities and cannot rent them seperately. Those rooms are reserved way ahead so when you get there, there is no availability.
space, good accomodation, good service and relaxed environment
We had a wonderfull wellness room with all luxury on it. It was wonderfull The hotel did not provide any soap or shampoos and the prices of the minibar were quite high.
Very well organised, very clean, nice spaces, all facilities present, nice environment. Perfect location for a group of friends, organisations, clubs, etc. to spend some time in a quiet, green area. Plenty of activities around and facilities to relax. Unfortunatly no internet available in the room as promised on the website. In the morning quite noisy. Price was maybe a bit too high as the comfort room was clean and well-organized but not that large and did not include anything more than a classic hotel room. With 4 people in it (room has 4 beds), I'm afraid there would be a lack of space.
we found the restaurant was reasonably priced and made our trip there much easier since we were snowed in, making trips to other places difficult. it was very peaceful and with 4 children that is very welcome. my only disappointment was that my husband and i didn't have double beds instead we got twin beds
Comfortable and new-built hotel, nice place, good breakfast. There was no swimming pool and sauna available for the guests.