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Conveniecene, location, freindly staff on arrival. updated restaraunt and dinner menu. Good security with outside ground floor metal window shutters added, broken cistern in toliet which dripped and ran continually all night, in fact hardly slept at all due to this. ( Room 2. ) We use Campanile a lot and this is the key reason for negative review. I mentioned this to reception in morning and this had been reported by another guest. Please attend to this problem as you only really notice it when trying to sleep .We had a long journey to Calais and then to North of uk the following day and very little sleep! We do use campanile and would stay again if this is put right as it is ideal location for me on business and holidays.
Good air-conditioning. Dreadful service in restaurant, very slow and they were not even busy. Very offhand reception staff. Patrick was rude, speaking to colleagues the whole time that we were checking out. No acknowledgement, no thank you. Will never stay here again.
The room was very quiet and the food was good . I did not like the non smoking room in the restaurant it is far to small and not as nice as the smoking side.
simple and easy to book and staff were helpful. Meal well priced
Room was clean and adequate for an overnight stop with tea & coffee making facility. Much better than the premier classe next door. It is also convenient to have a restaurant on site. The hotel is not that easy to find mainly because it is not well signposted. Those signs that are in place are too small or only partially visible in the bushes once you have passed the entrance road. The check in desk is the bar in the restaurant but again is not clearly marked.
Very friendly, helpful staff. Ideally located for the purpose of our trip (Rugby World Cup England match in Lens). minor point only: don't like plastic tea cups provided for use in the bedroom.
Clean, good choice at breakfast. No hairdryer in room
Room was cold. Two days before room heating worked.
Location excellent, very easy to find. Bed a bit hard, as usual, and Campanile should provide more pillows (best to bring your own). Food in the restaurant very good, above average for Campaniles. Would stay again. Toilet needs replacing.
Friendly staff who made us feel welcome & did thier best to talk English to us. Very convenient place to stay when using the A26 south from Calais. Our visit was spoilt by the noise from motorbikes that were racing back & forth near the hotel into the early hours of the next day, but this might not happen every night.
The room was a good size for a family room and the shutters on the windows ensured that we awoke when ready rather than at sunrise, which is when the kids usually wake up! The evening meal was of exceptional quality but quite expensive owing to a poor exchange rate. The ability to make tea or coffee would have made a big difference to us.
Stylish hotel internally, helpful and friendly staff, bedroom very comfortable and clean, excellent food
Hotel of the 4+ stars standard, highly recommended. Friendly, helpful staff. Hotel is clean and tidy. Very comfortable beds, the rooms are big, nice plasma TV. Big bathroom, nice decorated. Good parking (oposite is the police station), free wi-fi, no password required. Excellent!
the staff were extremely helpful. The room was clean and comfortable and well equipped. Dinner was good. Facilities for disabled guets appeared good.
The hotel had recently been refurbished to a very high standard. Every thing was very clean and fresh with very tasteful decor. We were greeted by a charming young man who made us feel very welcome despite us arriving before our check in time. We dined in the hotel and the food and service was excellent. Breakfast was an optional extra, and was quite expensive for what was on offer, but what there was available was fresh.
Strange lighting system in room which makes annoying noise whenon.food good. but 30% overpriced compared with recent places we have eaten at.
Friendly welcome - Efficient and polite service - Convient location as only 1 hour drive from Calais. Nothing
Close to motorway - a gentile hotel which serves good food and takes dogs
We have stayed many times because of its excellent location when travelling through France. The Brasserie restaurant is good, the bar is pleasant to relax in. Prices are not cheap but for the pleasure of staying in a lovely building, it is worth it. Staff are well trained and very pleasant.
The hotel is very convenient and very comfortable The food is expensive
Luxury, food. This was our 4th visit.
choice of restaurants, good food, nice rooms, friendly staff, convenience for channel a touch on the pricey side
All of it No hot water at 0700 in the morning!!
Helpfulness of some of the staff Quality of food
We have previously stayed at this hotel, on and off since 1986 and each time it is better No fresh flowers and a complimentary bottle of mineral water and a small fruit bowl would be welcomed
Beautiful settings. Charming rooms and grounds. Great restaurant and No irons available in room though staff ironed my clothes instead (no charge)
The location is particularly good for exploring the surrounding area including the WW1 Battlefields and also a convenient stopover for the Channel ports and Eurotunnel. The staff were friendly and efficient and our room and bathroom were beautifully warm! There really wasn't anything I didn't like.
Good welcome from male staff.Other staff ordered taxi for us ok. The lack of any chair in the room or desk facility.I Pointed this out to staff.The room had a small stool which was completely useless.Hotel has wifi but nowhere in room,other than the bed for using laptop !
Large comfortable bed. Great shower. Staff spoke English which is useful if your French isn't very good. Air con in bedrooms. Easy to get to. None really.
Good no frills hotel ideal for a stop over Located on the edge of an out of town retail complex, and was very quiet at night. Helpful staff at reception and a modern styled room which was clean and comfortable
Friendly staff. Immaculate rooms. Good breakfast
The price we paid was very good - if you get a great deal on the price then its worth while. There are lots of places to eat late at night at the hotel. Finding the hotel is a nightmare as the address given is miles from where the satnav takes you - locals told me loads of guests have this problem. The main problems are - the night porter seems to spend more time out the back smoking which means there is a wait if you want something. Other guests smoke in their rooms and the smoke pervades the gets out into the corridoors and your room.
The rooms were well designed with large and comfortable beds with good linen. The breakfast was copious with excellent coffee and hot drinks.
Comfortable modern room with good shower and separate toilet, Car park has electric gates which are closed through the night, The staff very helpful and spoke English Had problems finding as sat nav would not find it, But found gps. taken from the "Guide Inter - Hotel" GPS.Lat.N50.491111* / Long. e2.5750*
A simple, chain hotel that maintains high standards of cleanliness and service. The place is rather hard to find and the road it's on isn't in many GPS mapsets - Look for the retail park on the Bethune road and you'll find it.
Convenient stopover location. Practical. Light and pleasant. Secure car park No English language tv channel
Comfortable modern room with good shower and separate toilet, nice restaurant next to McDonald and it get very busy so go early Dogs in restaurant!!! and Smoking in the rooms!!!
automatic reception for late arrival worked well
The staff were very helpful & the food very good for the price. I arrived late & could not get in but 1 of the staff let me in & opened up reception for me - very helpful - even tho' my French is only moderate. I found it difficult to find - I use Satnav & because the address is newish it would be better if you advertised the main road it is on - Avenue? Charles de Gaulle
it was convenient for an over night stay. Pillows hard. Towels too small. Breakfast overpriced and croussants,yoghurts and rolls sparse when we breakfasted at 9.15. There was a spill mark down one wall in our room.
The building is quite new but the fixtures and fittings in the bathrooms are showing extreme signs of wear and tear. On the outskirts of town, easy to find, but no bars or eating places within walking distance. I would only stay one night as it is the most basic of basic accommodation, and for that, it is satisfactory. Good car park. Early morning noise from the works opposite, small size towels but asked for more and they were supplied. Should be called a motel.
The hotel was basic but adequate for a 1 night stay. The location was poor. There were no facilities in or around the hotel for dining or shopping.
Room internal doors would benefit from aligment
Staff were helpful, when we arrived late after getting lost. I put my card into the automatic machine and it got swallowed up. (I'd put it in the wrong slot!) the helpful receptionist used pliers to get it out!! Not very easy to find
Hotel easy to find, good value for money Not particularly welcoming staff, 3 pillows between 2 people, no bath towels in the room.
Ideal for a quick stop off,with clean rooms and easy to find. Shame there were no pubs or resturants in walking distants from hotel.
Price of breakfast Remark only: Experienced some difficulties in using the Automatic Booking System, so would recommend that guests book in before 21.00 hrs. if possible.
Restaurant. Location. Parking.
Overnight stop only. Quick walk around the town and then to a restaurant You obviously have a problem with hard water. All the tap and shower nozzles need 'de-coking' with a wash in vinegar or some other acid. Only other issue for us was that the headroom on one side of the room was very low because of the eaves.
comfortable room Too close to noisy night club so didn't get much sleep
Friendly welcome and good restaurant.
The location for St Omer was good We asked for a refurbished room, which was really basic. First room offered was a double rather than a twin, so had to be moved. Was nothing like the pictures on the internet.
Receptionists very helpful. Breakfast good. Location excellent, not in noisy town centre but easy walking distance.
Courtesy of hotel and restaurant staff. Willingness to help.
Ideally situated to where we wanted to stay. Free car park.
Close to city center Very expensive meals compared to rest of city.
The room was modern, spacious and comfortable. The hotel was well situated and in easy walking distance of the town. It was very quiet at night.
The attached restaurant was exceptional. None
excellent stopover near the A26 no - everything was fine
Staff were not only polite but extremely friendly and pleasant. The Chateau and its restaurants were a delight No tea/coffee making facilities in room
We reiieved a very warm welcome from all the staff; in reception,the Le Vasco restaurant and at breakfast in the morning
Hotel and grounds good Breakfast for which there was an additional charge of 12 euros per person was not up to the standard of other Best Western Hotels breakasts. Some of the plates /dishes were empty or had very little in them.
noise from ventilation system in "Charme" rooms. Motor runs all night
Efficient, well-organised hotel. None really.
Very clean and comfortable for an overnight stay and convenient to the Channel tunnel and ports. Cost of buffet breakfast @ 12 euros per person seemed excessive
The quality of the staff, the bedroom and the restaurant Nothing
Clean, well run. Rather corporate feel. Lacking a personal touch.
Peaceful. Lovely swimming pool. Although no restaurant was easy walking distance of several good restaurants. Interesting history from 1st world war. The staff were exceptionally helpful at all times but when we had an accident in our car they transported us to the ferry for our return journey home. Over and above the call of duty. With many thanks to Justine and all the lovely staff on duty day and night.
Unique decor and history of hotel, located in a spectacular French small town.
The hotel was in a good location, the room was really nice with a huge bathroom and lots of space. The breakfast is very overpriced at 12.50 euros per person and the room had an overpowering smell of perfumed cleaner so we had to open all the windows to clear the smell a bit.
Excellent room, service, breakfast. Theme rooms were great fun. Travelled with parents and other family member they had great rooms and enjoyable stay. No bad points.
Absolutely lovely Hotel. Fantastic setting on top of a hill, with amazing views. Peaceful, comfortable rooms, very imaginatively decorated. Very friendly staff and generally lovely ambiance
Plenty of space, large bedroom with comfortable bed. Lovely view from breakfast room & balcony. Smell of air freshener / incense(?) when first arrived in room.
We liked the location, the amazing views from the room and the building's character.
Superb! We had a 7 hour drive from Switzerland to UK and wanted to stay somewhere en route near Calais. There are not many hotels near Calais like this one. Off the beaten track, but only 40 minutes drive to the ports in the morning. Fantastic room (Moulin Rouge suite) and just a generally high quality feel to the whole place. Only continental breakfast available and we thought the bread/croissants/jam already on our table was it, however more followed including hot crepes, fruit, cheese, ham etc. Nothing to complain about, but 2 observations: 1) There is only a small car park which has quite a tight entrance. Max 4 cars which might be a problem in high season. However, it does feel very secure as you are parked literally at the front door and overlooked by reception. At busier times, there is parking at the rear of the hotel. 2) The hotel did not offer evening meals when we stayed (end Sept). Initially we thought this a poor situation, but the staff were able to provide a list of recommended local restaurants many of which were only a short walk away. Our trip to the Kasteelhof Restaurant proved memorable as it was very rustic and full of local charm and surprisingly inexpensive.
The tranquillity and view were superb would have to be very lucky to find another as good. At the time we stayed it lacked atmosphere as it was very very quiet, think only one other couple were staying.
Layout of cottage was excellent, especially as we had dogs. No staff spoke any English. No restaurant. Unable to work tv system correctly - only 4 channels available and all were French. Roof had leaked onto bed so bedclothes were wet and stained - it appeared that the room had not been checked prior to occupation (other than to turn on some heating) and had not been used for some time. Glass door on single toilet, which was right next to kitchen, was not appropriate. Access to main hotel from the cottage was difficult due to lack of lighting and no directions so had to access by walking back round from main road. Information in room suggested that breakfast was available in the room but this was not the case (having called a french speaking friend to translate for us).
the new conservatory restaurant is superb and giving a far nicer lounge area noise of other guests in the same chalet block
The new dining room is excellent. The room is light, airy, with a good view over the distant St. Omer. A choice of 4 menus offer a balanced variety of dishes. The food is well prepared, presented and of good quality offering excellent value for money. The staff are attentive, friendly and courteous. One thing we found disconcerting is that dogs are allowed into the dining room, not just small dogs either! And, no, it wasn't the French, Dutch, Belgians or Germans that brought them in, it was the British!. What is wrong with us? I love horses ....... The room offerd only a shower and not a bath.
Our evening meal was superb, served in spacious dining room with views of the surrounding countryside. The staff were very helpful No tea/coffee making facilities in the room. Loud television in the bar.
The restaurant was closed - we had booked the hotel because of the restaurant write-up. We were told the bar was open but returned to the hotel at 9.00 pm after having to go into St Omer for dinner only to find the bar was also closed.
The accommodation is excellent, nice bathroom etc. The restaurant is superb, having a wide range of menus to suit all tastes together with a good range of wine. It is not necessary to spend a lot of money to have a really good meal though gourmet options are available. Like most Logis establishments, there are no facilities in the room to make a hot drink. There is no problem getting something from the staff in normal hours but I like a coffeeearly morning before I shower and get ready to meet people!
Superb, a real surprise, very welcoming, great accommodation in chalet type buildings(easy acess to outside for my dog ),spacious rooms and comfortable beds.Good resturant with good menus 22euros and more.Good access and near Calais for our final night ! Will recommend .
Easy to find; good space in cabins - upstairs rooms particularly good; excellent food; staff happy to accommodate special diets; reasonable rates no
The atmosphere was very welcoming. The owners were helpful and the waitresses were friendly and efficient. The setting is beautiful. No
Charming hotel and room close to an interesting town center.
We only atayed 1 night but very comfortable
we liked the tidiness of the room and the sanitaire. The personal was very friendly. It's a calm hotel. the bed was a bit narrow
Excellent room and friendly staff. Convenient for travel back to UK. Good secure car park.
Convienent location, secure parking, value for money Did not serve dinner
Near town centre, friendly staff. Secure parking at no extra cost.
Pleasant hotel in centre of the small town of Bailleul. Rooms comfortable and quiet.
Convenient location, very clean hotel and friendly staff
Chosen for location only as I was unaware of surroundings and it was close to rail and bus links which worked well. I was disappointed that this was a room only price and breakfast was extra. Location did mean that it was often noisy with trains going thro the station until late.
The room was spacious, clean and tidy. At the back there was a shed in which to lock my bicycle. There are several restaurants nearby. My booking was for a Monday night. This is the one day of the week when the restaurant on the ground floor is closed, and there was no member of staff on the premises to receive arriving guests and issue room keys. If you have booked to arrive on a Monday you will need to telephone the number displayed on the door, and may then have to wait for some time before someone comes along to the hotel to let you in.