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The building and layout, Orangery serving breakfast, the grounds. Room where too hot, perhaps some instruction as to how to turn down/off heating.
good spa facilities Have stayed here many times but has gone downhill, tired room, shocking breakfast in the room, and very poor food in the Moreton's restaurant. Some staff v good some v bad.
Staff, food and location
excellent food, good service,staff willing to help when required,overall one of the best hotels we have stayed in and will stay again. could do with a little more signs to reception, as we got lost several times and met others that were lost.
The surrounding area was absolutely beautiful. The inside of the hotel was very well done and felt very relaxed. I loved all the nooks and different paths going round the hotel which led you to explore the hotel. Unfortunately the gym was very hot - made it almost unbearable for me to work out. I think the changing rooms could also do with a revamp. Separate ladies showers would be nice.
A very impressive hotel, beautiful surroundings and grounds. Standard of food was superb. We stayed in a standard room just away from the main hotel building but the standard room was like an executive room in some other hotels I have stayed at, spacious, clean and warm. We stayed db&b and ate in the Morton Restaurant the menu did have supplements I have to say, but they were not in my opinion excessive, especially considering the standard of the food. Prices were expensive in the bar, and on a par with the Portsmouth Gunwharf - about £10 for a lager and large wine. But unless you really want to drink to excess, considering the standard of the hotel then not too bad really, and certain a little cheaper than some in London. The only other small issue that was quickly rectified was the incorrect billing, but mistakes happen and obviously for you to check before leaving. We really enjoyed our stay and we will definately return again in the near future. This has to be one of my favourite hotels in the Cotswold.
grounds and building Three weddings in two nights involved overcrowding and unacceptable noise at night
This is the second time we have stayed here and we were not disapointed, still the same level of comfort,, location is ideal for Gloucester shopping and we love the pool. Maybe next time we will try the Gym!
Visited Bath and the Cheddar Gorge Food could have been better but for the price we paid very reasonable
Excellent food and cosy bar with log fire. Warm comfortable room. The constant traffic noise started at 4am which was surprising given its location but apparently the village is on a 'rat run'.
Superb value - we enjoyed a very good meal in the evening.
Staff very friendly accommodation of a good standard
Atmosphere welcome and very quiet place
Very friendly staff, beautiful old coaching inn (and yes, has got some low ceilings which feature bumper pads), period decoration, but modern bathrooms Shower was not quite powerful enough
Well decorated and food was good. Outrageous interpretation of cancellation of our first night that Wednesday afternoon for Friday night did not constitute 2 days notice as required - we were told it would need to be Tuesday!!! Due to the popularity of dining we had trouble getting a car park. Went to the bar at 5 past 11 and were told we couldn't get a drink, even as a house guest, as last orders were at 11pm. Breakfast not available on a Sunday morning until 8:30am.
Lovely location, interesting old building, good atmosphere in the bar, good restaurant menu A later breakfast on a Saturday would have been welcome
The location was very nice, with very nice old country style pub feel with a big burning log fire. The restaurant was very nice as well. We asked for pepper sauce with our meal it did not come until we were well into our stakes, then they tried to charge us 50p extra for it!
The friendly staff The shower was not very good. it had no power
The food was exceptionally good.
The staff were great.
Bar and outdoor spaces are nice. Rooms at the front of the hotel are next to quite a busy road so are subject to quite a bit of traffic noise.
The staff were very friendly and helpful. The decor was good and the atmosphere relaxed.
Lovely inn in beautiful countryside. Really quaint and full of character. Bedroom was excellent and very comfortable, quiet too even though it was on a main road. Food was good both restaurant and breakfast.
Very friendly staff,lovely rooms, great location. The website does not do it justice!
It was close to Westonbirt where we were seeing a concert. Needs updating, the room was quite tired looking
well appointed room
Bar excellent -- cask conditioned ales staff attentive and friendly Very loud birthday celebration ran well past midnight limiting our ability to sleep needs a bit of tender loving care in maintenance mold in shower breakfasts good but for dinner kitchen was inconsistent
Traditional Old World style` Not enough bar and restaurant staff (two girls covering both areas). Staff appeared to be eastern block migrant workers who were keen and pleasant but did not appear to have been trained propoerly. Examples were: running - without exaggeration - between bar and restaurant. Did not know what port wine was or which glass to serve it in.
The bed was very comfortable and the buffet breakfast was just right for what I require.Would recommend but would also tell them about what I didn't like. I didn't enjoy me meal, I opted for the lamb shepherds pie but it was very dry with too much potato and not enough lamb and gravy. The vegetables tasted as if they had been cooked for a while and this would be confirmed by the timescale from ordering to table which only took a few short minutes. Fresh veg can be done in 10 mins. I would have been happy to wait 10 mins.
The staff were very distressed by the incorrect booking, they gave us two single rooms free of charge for the night and then changed them for a double room when they had a cancellation. For the price of the rooms it is very expensive. We stayed in three hotels in the area last week. The Cross Hands was the most expensive and had the smallest rooms and the whole hotel is in great need of refurbishment.
Breakfast was disappointing. We came down at 9.00a.m. and the buffet breakfast was supposed to be available until 10.00, with cooked breakfast available until 12.00. We were obviously the last of a line of guests and there were no pastries, the croissants were burnt, the peppermint tea was an empty box and I finished up all the bits of fruit. The waitress said that what was on the buffet was what they had!!
The design of the family room was excellent. The location was easy to find and the staff where really friendly and helpful. The cleanliness of the bathroom left a lot to be desired. There was a problem with the computerised billing system which meant that my meal didn't arrive (although this was deducted from the bill and the manager was very apologetic). Also when I arrived I was given a master key as the key to my room had been taken. As a woman travelling alone with my children this didn't make me feel secure.
Nice rooms, good location Morning receptionist was inattentive and rude, he clearly needs to be trained in cuastomer service skills
Convenient for visit in area The hotel was fully booked and the dining room was busy. The hotel was grossly understaffed with only 3 staff and one chef on duty and the delay for many people in the dining room was unacceptable. Allegedly according to Greene King the hotel is adequately staffed which if true is ridiculous. In the circumstances the staff were extremely polite and positive and worked very hard. I would recommend but warn of problems.
Price. Breakfast. The hotel was very tired in need of investment.
Staff non existant except one very hard working young man seving breakfast on his own. Ordered a morning paper found it on reception. Could not give the key to anyone on leaving so left it on reception desk