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We found your receptionist was exceptional and very helpful. When you see summary of bad points - our eventual room was good. When we arrived we were allocated room 50 - this room had been a smokers and the air inside was rank, we asked to be moved - fortunately another room was available.. Room 37 was fine and smoke free. We feel that you should be redecorating these previous smoking rooms, or put smoke detectors in them to prevent the occupants smoking. Very noisy from the aspect of the road, but that's something that really is not possible to sort. The shower ie bath was dangerous as it was slippery and for less agile guests difficult to climb in and out.
Staff were very friendly. The Christmas Day meal was a little disappointing - veg was a bit soggy - perhaps not full value for money?
Next to Brewers Fayre so did not have to find a good restaurant in an unfamiliar area.
It was close to all local amenities The room had a smell when we first arrived. A smell of damp. we were told that we could be moved but not untill the next day. We put up with it for the first night and it wasnt as bad the following day when we got back. I thought we would have been discounted becuase of it but it was not mentioned.
The staff were very friendly and helpful There was a strong smell of damp in the room
Breakfast was perfect. noise from corridor and adjoining rooms
friendly, efficient staff and a good location
The service in the restaurant, by Lauren, was excellent. She worked very hard by herself all evening Check in lady was pre-occupied
Courteous staff, warm, clean room & the best buffet breadkfast I have ever had. Expensive bar prices.
We enjoyed the views and location. Nothing worth writing about.
Spacious, comfortable room with fantastic views of Porthminster Beach and St Ives Bay. Excellent unhurried breakfast (buffet) in large restaurant.
reasonably priced, within easy walking distance of town rooms slightly small
Excellent staff No bath
Its location situated near to a very nice beach--Portminster. N/A
The manager and staff were very polite. The breakfasts were excellent each day of our stay. A very pleasant location with a lovely view from the dining room whilst enjoying the good food.
A really good impressive hotel and supporting staff Main evening meal was not served as hot as I wold have expected it to be. I consider warm food to be a poor reflection of an otherwise very good hotel
View Creaky flooring
Hotel clean with fabulous grounds and view. Room a bit noisy in the night as I think we may have been next to the boiler room. Don'nt think that the bath would have suited an elderly couple.
the evening meal. Did not expect carvery for the price and it wa.s very bad
Position of the hotel in terms of views. The grounds of the hotel were also very attractive The check-in time were strictly enforced - no ley way for couple with baby. The shower broke down on second night. Decor needed updating in room and corridors, especially carpets. No air-conditioning in rooms, and struggled to get a fan. No iron and ironing board - they only had a laundry room on ground floor.
Stunning sea views Radiators didn't work in the bedroom or bathroom. Cold & drafty rooms. We did complain at the time but haven't heard back from the hotel. Shame as main hotel is very nice. Wouldn't stay here again based on this alone.
The whole stay was very good Was surprised charged extra for room service
Warm water in pool! Fab sea view. Beautiful grounds & lovely old building. Clean room, great breakfast and very friendly check-in reception Steps to pool & the changing room floors were cold; being stone. Changing rooms in need of re-furb. Plumbing in room was a bit noisey and toliet flush was not all that effective.
Location and view of St Ives All leisure facilities were very tired and not very clean. Room was a throwback to the 70's. Cannot believe it would ever fetch £175 per night as advertised on your site
Great hotel, huge and beautiful terriotry None
reception staff gave very good service - very friendly. The food was delicious, especially the Farmhouse breakfast.
The overall ambience of the hotel, the comfort, friendliness of the staff and the first class views from the guest lounge and the restaurant
The hotel had a relaxing feel to it, really nice room with sea view.
Great staff and restaurant. Nice ambience in the hotel. Great views of the sea. The room had a strange smell
superb location, nice clean room overlooking Mounts Bay, excellent dinner and breakfast .Room heating a little hot for us
The evening meal was very good
The staff were excellent, very welcoming and helpful. The restaurant was excellent both in terms of quality of quisine and service Nothing . Everything was as good, if not better than expected.
Staff were excellent and very welcoming
The staff members were extremely pleasant and helpful and the restaurant food was excellent
The very good restaurant.
The rooms were tastefully furnished , clean and comfortable.
the location and the excellent staff the work ongoing at the hotel,although this did not constitute a negative in the time we stayed there
found the staff so friendly and nothing was any trouble to them
The family room was very spacious and comfortable to stay.
Moden bedrooms and fantastic views
Excellent food, good service, friendly staff, excellent facilities The hotel Internet access PC was down and remained out of use for the duration of our stay. Not a problem for us but foreign guests might have wanted to log on - I had not expected the facility but to have it and then post a notice only disappoints people - better to remove it completely.
The room eceeded our expectations, the setting was fantastic, overlooking the bay. The service in the restaurant was too fussy.
Location & facilities Noisy room, uncomfortable bed, smelly bathroom - no window & no extractor fan
Service was excellent and nothing to much trouble. good value Nothing
Beautiful sea views, close access to beaches, helpful staff and relaxed atmosphere.