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the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Heating system was too bad !! very cold...
Very comfortable room, relaxed atmosphere
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
nice large room (studio)
The staff were very attentive and helpful.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
It was close to the casino & a nice hotel A little pricey
The staff are excellent. The rooms are old,... needs major upgrade.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
The atmosphere, the quiet rooms, and the large bathtub.
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
total relaxation in superb enviroment
The breakfast was wonderful no
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
Sauna and great rooms -
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
I feel back in the good old times and it gave me a warm impression. no complaints
great experience to stay on the famous ship.rooms where really nice with lots of space. location
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
historic ambiance interior rooms are confined, in my opinion
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Room was fantastic and room service excellent. Would go again
Perfect view from the 12th floor. Nice bar, good service. Cool room.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Very loud, no alternative room available, under renovation, no fitness area.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Great location and good connection to public transport Bathroom was rather small
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
comfort, nice environment, free parking and good breakfast
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
nothing special normal
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
It was convenient. Closing time of kitchen - 22:30h.
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
good breakfast beds and other room furniture not really up to date for 4 star hotel
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
This was an excellent value, lovely room & breakfast.
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
The location near city center
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Very functional, no problems
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
Location was great. Breakfast was very nice and price was good.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
The room. It was very silence Non smoker
Excellent deck by the canal, perfect for a glass of wine any time of the day. Good and friendly staff. Very spacious rooms and bathrooms. Free parking. Expensive internet if you don't have your own provider.
We asked for a pot of tea to take to our room and was given a drty jug containing water and the cups were not very clean.
Super nice terrace, on a river.
a comfortable and very pleasant hotel .I really appreciated welcome of staff and restaurant
no bar .coffee area
The ease of touring the area from this location. Not having a mimi bar, since the bar was closed for condstruction
The staff were very helpful in giving advice about what to see and which places to visit. Although the hotel are refurbishing their dinning rooms, we found the temporary facilities more than adequate, but the dinner menu rather limited.
Nice hotel, big comfi room and beds, guy on the desk was extra helpfull and friendly. Outside of the city,makes sense only if you have a car.Heating didnt work at night- was crazy cold in the room when we arrived-around 11 pm. And they switched it on in the morning only.
Proper size beds, even though a bit on the soft side. Nice, big, clean room & bathroom. Good breakfast. The reception staff a bit condescending, but they answered all the questions asked.
A lot of the hotel has been massively refurbishefd since I last stopped there and it certainly has made a big difference for the better. The reastaurant is nothing short of excellent. Clearly someone had been smoking in my room - housekeeping should take care of this prior to rooms being released to guests
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
well located in the centre of the city
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
Location, price, bar, availability of lifts
Central location. Near the train station and near several bars/cafes
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
It might be a suggestion to tidy a room between guests
This hotel is a scam. They nickel and dime you for everything constantly.
Nice hotel, good facilities and location. N/A
see first point yes, the food, the salad was over salted, breackfast not terrible..
Excellent rooms, as i was in one of the Suites, and the staff were outstandingly helpful, and made the stay very plesent indeed. There could have been a main light in the bedroom, instead of just table lamps. Also, would have been nice to have the toilet in the bathroom instead off the living room.
It was located centrally No
Lost of space. Very luxureous. Dressboy. Ironing board an iron. There was only a bath and no separate shower. It was difficult to set the right temperature for hot and cold water in bath. Sometimes too hot and sometimes too cold. The room was sometimes a little dark, because there was no big lamp. A large mirror in the hall would be nice.
There was nothing to say regarding the like about this hotel. Having stayed at the facility some 20 years before the carpets and internal facilities had not been updated from that toime and were definately not 4*. Initially we were shown to a suite ( 83) on the top floor that was unrefurbished and smelt stale., This was after a terrible journey and very late arrival. Fortunately we were offered a refurbished room (66) which was fresh and upgraded' It should be noted that in the hotel there are two levels with the so called 4* being suites ( these were appartments when I first stayed there in 1989 and the carpet and decore outside of the entrance were the same as 1989). Thre is no way the facilities at this hotel are 4*.
Breakfast was awful.
Not clean room, very old IKEA furniture and very expensive room service
Cleanliness and pleasant staff
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
Coffee/ tea in the room is very important
The hotel and room were very clean and the staff were very helpful. I thought the lighting in the bar area could have been brighter. It is too dark and provides for a gloomy atmosphere.
The food was plentyful and good quality, it was good value and well presented. Staff were attentive and friendly.
Nice hotel siyuated in a semi-industrial area, but good location fot trips to the big cities. The hotel has a wonderful bird-park and playground for kids, free for guests.
Guests get free access to the bird park
We get a free baby cot inspite of our daughter being over 2 years old, also extra towels and bedding for her. Avifauna zoo surprisingly impressive, nice quiet hotel. It is a small town not a country hotel though. Would reccommend.
The bar with a relaxing ambiance The decoration of the room
Rooms are ok, clean and a good breakfast. A lot of noice from the hall way and outside.
Quit, lovely surroundings, good value for money
good meal, comfortable room Poor quality towels rather worn and rather small!
Worked and shopped not really
The breakfast was terrific and staff very helpful
Close to airport, good size rooms very modern and clean. Very good staff
if you like one night in the hospithal incl hospithal beth this is the best place in town
Good access for the airport Room looking a little tired with redecoration necessary to one wall where there seemed to be some structural problem.
The airport shuttle bus did not start early enough for my flight departure
Free parking, 24h reception Dirty rooms. No cleaning during stay. It takes a lot of time to check in/out.
Relax with peace and quiet in comfort nope
The hotel itself is great and is very modern and the breakfast is excellent. The hotel is literally an airport hotel as it very close to the airport but it is not close to the centre. To go to the centre you'd have to catch a 15 -20 min bus (the bus stop is minutes way from the hotel) which costs 2.50 Euro pp one way.
Ease of access to Rotterdam Central, great restuarants nearby and warm confortable rooms and services
Perfect location, large, cosy rooms, nice balconies and very friendly and helpful staff. Excellent value for money.
Easy Tram access to Train Station, Service staff attentive to my needs, Quiet rooms, availability of Internet in lobby
A wonderful meal, a comfy bed The room was a little too hot and with the window open, we suffered from mosquito bites
very good location not being able to open the windows
Room layout Breakfast reception and area layout could be improved
Great location - just next to the metro station, and in walking distance from the shopping area, museums and restaurants, 10 min walk from the central station. Very convenient. Car parking seems expensive, but compared to the prices in the city, it's a bargain :) Lovely view from the hotel room of the Rotterdam panorama. Room was clean, comfy beds. Plus in the lobby there was a screen with train information - very handy. The sauna was not hot enough :(
clean, comfort, cordial staff
the hotel is near at the shopping centre and musea.