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The hotel is located on the bank of the river falls and convenient to Bates College. Free Wifi I booked the room based on photos & description of having a "view" of the falls. Upon arrival first room smelled like smoke, was dated, dark lighting and a handicap room, no view. Second room was better, but still no view as I booked this hotel specifically for that reason. When I told the clerk that she just said we don't have any view rooms. It was a Tuesday. They could've given us a room with a view especially after I showed her the description I based my booking on. Definitely not worth the $140 for a standard King room. Lighting was terrible, rooms were dated. Not worth the price tag.
Happy with pleasant staff, clean room and grab-n-go coffee in the lobby. Location by elevator meant drifting off to sleep and waking up to ding, ding, ding. . .
Superb, clean rooms and excellent and professional service. Parking
Very nice hotel. Clean and Comfortable rooms.
After a week of back country camping in Baxter and hiking mount katahdin, I could not wait to get here and I loved everything about this hotel! From the room to the staff there really isn't much they could improve on! I definitely will stay at a Hilton Garden Inn again and recommend it to my friends and family! Thank you again for such a lovely stay!!
Location, safety, lobby very homey and nice staff The bed was lop sided. I had to switch with my daughter because I felt I would roll off the bed. Room 118. Not really but I felt it while sleeping. Bathroom way too small.
staff was friendly and helpful hot tub was not hot at all
NOTHING,FILTHY,SMELLED,COLD,STAFF STEAL FROM GUESTS,WORST HOTEL IN TOWN! BEWARE FRAUD! CROOKS TRIED TO RIP ME OFF! I HAD TO GET MY CREDIT CARD COMPANY TO REVERSE THE CHARGES!
Proximity to family. Afterthought second tub placed next to bed. Tile floor was grimy. Christmas Eve, women's jeans went missing from dresser. Day after Christmas, earrings disappeared from bedside table. Spoke to manager of house keeping and his story appeared contradictory and misleading. He was the only one working on one of the days, though we heard sometimes his wife comes in to help. Hotel management was unhelpful. Owner, whom we were told lives on site, unreachable. When threatened with charges, the jeans miraculously turned up in the laundry the day after leaving. They agreed to ship them back. Sketchy. Go another 3 miles and stay at the Bed and Breakfast in New Gloucester.
Convenient location off hwy, Pool was in need of repair/concrete
The hotel was clean and comfortable. It would have been better if the breakfast was set up away from the lobby where people could sit down, instead one needed to stand or sit on a sofa. The name does not seem to fit the actual character of the rooms. There were also a lot of water marks as a result of water leaks. The entry to the hotel was blocked by huge delivery trucks that came from the nearby gas station.
They had a very nice breakfast, staff was very nice That I paid more for the room booking though Kayak than I would have if I booked the room directly through hotel. The section we stayed in was very run down and not very friendly to the eyes.
Clean Price Location
Helpful, knowledgeable staff at the front desk, easy check-in and check-out process form beginning to end. The price paid did not reflect the quality of the facilities. The ceiling in our room had a terrible patch job, there were large, dark stains on the carpeted areas, and all of the dishes, etc. that were in the room were very dirty.
We absolutely loved this hotel! From the very minute we checked in, the staff was welcoming, friendly, and informative. We had two rooms, both were wonderful! Loved them with the sitting area, bedroom and kitchen. Beautiful swivel TV for use wherever you were in the room. Bathroom was very clean with huge walk-in shower! Plus a delicious continental breakfast! Just loved it and would definitely come back. Thank you! Everything was great, and with this perfect stay I would hate to leave any negative remarks, however the only one thing we were not satisfied with was the lack of water pressure in the shower. Like I said, overall, this hotel is FABULOUS!!!
Our hotel was an older hotel but it was clean and comfortable. The area was quiet and other guests seemed quiet and respectful, looking for a good value in this tourist location. Microwave & refrig in room. The room was clean & beds comfortable. The desk person was courteous & efficient. All said, the hotel was perfect for our short stay business trip. it was a bit confusing to find on our GPS due to the layout of the streets. The lounge area was not very large or attractive.