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The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
Location to the pukkelpop festival Taxi fares
Good location with easy access to carpark and close to where I wanted to be I will stay again.
Friendly staff with excellent hotel facilities
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
Very convenient and good service
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
room service breakfast was cold room wasnt made up for second day
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
staff n food n location
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
position of hotel poor parking
UK TV available.
Town centre location No parking for the hotel.
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
Good hotel but as others say parking is a problem and limited in the street
Nice and practical rooms, good golf course, pleasant service. Nice fresh pressed orange juice with breakfast.
Nice surrounding, good room, nice simming pool and perfect food. Food was expensive, but short menu available in bar when less money is available for food.
Excelent value and very high quality food. Room very cool when first arived. No trouser press or coffee making facilities.
The food was excellent and we did upgrade our room to a suite as we needed a shower but felt the bed definitely needed renewing and the top quilt was well worn for suite prices also he had the old style T.V. which was in the bedroom and as we had an area to sit this seemed stupid. Comments as above.
breakfast useless shower
Breakfast on the terrace Shower in room useless
The food was excellent and the room was comfortable and warm, staff were courteous and helpful The electrical heating in the room had no thermostat
I like, as always, the good food, the nice and competent personnel and the absence of noise. Please make sure to have "all bran" or similar for breakfast.
Beautiful golf zone and swiming pool.
athmosfere and quiet surroudings
Very friendly staff. You feel really at home and the place is a luxurious B & B.
The hotel is situated in an old farmhouse reconstructed into a modern design hotel. The rooms are wonderful and all decoratiopns are carried out with refined taste and style. We enjoyed our stay immensely.
Beautiful hotel with very friendly owners. They do everything to make you feel welcome.
Owner was very friendly. Atmosphere at the hotel is very nice. Very clean hotel room and bathroom.
Excellent facilities, unusually high end, with unparalled service. great food and drink.
Absolutely everything: The design and atmosphere, wonderful owners, restaurants in the surrounding area - the perfect weekend getaway.
Very friendly staff who helped me with directions using their extensive local knowledge.
Very friendly staff, very nice rooms. The owners were on vacations, and the nice couple which was there to constitute them was very friendly, but somewhat unprofessional.
The reception staff were excellent. The restaurant food was the only disappointment which was actually quite terrible. I had three meals there due to lack of time to find anything else, and all were really awful.
staff at hotel were very friendly. free parking. toilet was in separate room (separate from bathroom) with no window or fan
Large room. The internet service (WiFi) did not work in the room.
Food was poor and expensive. The menu was limited and too fancy. Keep it basic and offer value for money. The food.
The toiletries were of a good quality and also unusual. Tea and coffee making facilities in the room were a pleasant surprise. The staff were very nice and overall a very enjoyable stay. Rather than a tea/coffee machine at a breakfast, pots with coffee or hot water would have been better.
They gave us a big room because we were a family - so it was really comfortable. That you have to pay extra 16€ per person for breakfast.
Very comfortable hotel in a good location in the centre of Genk. Buffet breakfast was excellent Struck me as being understaffed. The menu in the restaurant was very limited and took an age to serve. The bar closed at 20:00 on a Sunday - don't plan to spend your evenings in this hotel
Good reception, nice staff, easy parking, good restaurant next door and very pleasent room with soft beds. But trolley for luggage is too small and bumpy. See above
Nothing in particular The heating control didn't work.
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
Very friendly staff, bar/restaurant excellent.Great location
Always ask for the renovated new rooms. The old rooms are really out dated.
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
comfortable room and good facilites. Very nice restaurant.
Very nice and calm place. Stuff and all things were ok.
Good location, free wireless, nice staff and comfortable rooms.
Whilst I was on a business trip I decided to try something a little different from the usual and this certainly was. Very safe secure and pretty coplex with very good facilities inparticular the waterpark, stunning lake forest walks, ideal for a family as children can roam free in perfect safety even though as adult we both enjoyed ourselves. Well worth a visit. Room was not made up though this was dealt with very efficently, Hotel a little tired though as a family hotel this is understandable.
staff at the hotel friendly. just like what the hotel has a large park area. and also a big plus is the big pool with slides. Hotel located bit far from cities.
It is located in a very nice enviroment. Very nice place for families with children. Room is not nice, the bathroom smelled bad.
the delivery lorries unloading under our window at 2.00am.
The complex and foods The furniture within the rooms could be improved.
Ease of entry, parking. Excellent food and wine. Room lacked conventional clothes hanger bar, couldn't hang my hanging clothes in the closet. Very little closet space. Nowhere to place items in the shower, had to put shampoo, razor, etc on the floor of the shower.
I did not like that the breakfast was not included in the price of the room and was unexpectedly charged to our hotel bill.
Location was good
everything, friendly staff, comfy beds, fantastic building and decoration nothing
Very nice contemporary rooms, very big and fancy. Great Spa. No gym
The room and the design of the hotel No remarks
Waouh! Great experience. Hotel staff very nice and beautiful hotel. I recommend the Spa...
Very spacious rooms, good design, excellent bed, impressive bath in the middle and a rain shower as well, the spa was very good, breakfast and diner excellent, friendly people. I would really recommend this hotel, I would go there again next time. Although the rooms had airco it was a bit too hot in the rooms, I am happy we could leave the window open. Genk is not the place to be, (new build city): for shopping f.e. Maasmechelen Village, Hasselt and Maastricht are very close.
it was very peaceful and very pleasant
superb room, friendly owners, extensive breakfast, quiet location, a truly B&B
The Hotel Casa Roman is clean, quite and very nice owners. Good breakfast. Thank you.
Very relaxing, only had night as on business but will use again, staff very friendly, rooms clean and modern, no noise
Nadia is an angel! As we were going to Pukkelpop she transfered us to a closer B&B run by her friends, and kindly escorted us to the festival giving a mini guide of Zonhoven. She made sure our every need was taken care of. I cannot thank her enough for making this such an enjoyable trip.
Very comfortable and great style. A good buffet breakfast included in the rate. I've stayed in a number of hotels in Hasselt and I thought this was by far the best. A convenient location for the centre of town. We stayed during the annual Jeneverfest & some people might have been disturbed by the noise from the street.
Ideal for visiting concerts in Hasselt! Every room looks different! This hotel has more character than the chains!
Nice reception and great location Noise late night from youngsters that visited cafe's when you have a streetfront room
the flexibilty when we arrived many hoyrs early. They shifted rooms and we could enter good breakfast, good beds and rooms
Excellent location if you want to be in the centre of Hasselt. Unique architecture and design. Very pleasant bar/breakfast room and excellent service. Very quiet as the hotel is located in a pedestrian/slow traffic area. Some street noise during the night (not from traffic but from people going out). For car parking the web site should mention the nearest location (a small walk).
A comfortable, clean and tidy room at a good price. Friendly and helpful staff. Have already recommended it.
Besides I was on a business trip, I felt a bit like I was on a city trip with the family. I made immediately the decision to come back with my wife to have a stay in "De Groene Hendrickx" within the near future. It was that fantastic! Very friendly and warm hearted service, very nice rooms, and a taken care of to the last detail breakfast (even as we needed the breakfast 15 min before normal service time). I stay a lot in hotels but this is certainly one of my favourites!
The warm welcome, cosiness and empathy of the owners.
The room was beautiful and the bed was comfortable. Breakfast was great and the location is right in the center. Highly recommended.
Good food, nice room, we kept and design. All was fine
Very comfortable relaxed hotel with a first rate restaurant
the room was very large and quiet and comfy. the colours used for the decoration, but thats entirely personal taste offcourse
Good sized room/ clean room Breakfast was very poor (No room to serve yourself by buffet bar) Not enough hot food out for everyone in room,So lots of waiting and going back, Long waits for drinks and then had to walk around room trying to get sugar, teabags etc disturbing for us and other guests. Poor parking.