Would you like to save as your currency permanently or for this visit only?
Lovely big room, good supply of toiletries No reduced rate for solo traveller, poor lighting on route to hotel so a bit creepy on foot at night
Attitude of the bar staff (Andre) was deplorable.
The room has an exit going out directly to the parking space
Lovely clean room, extremely comfortable bed, great breakfast
Staff are helpful , friendly and professional, location is lovely
very good location, clean room, staff was extremely helpful .... and a huge cat in the lobby that sleeps all day and lets people play with it :D nothing, it was perfect
souroundings, located in the middle of a forest - quiet at first they gave us a smoking room, and said it is a non smoking room...but they moved us to a much better room with no problems
The location is very quiet and beautiful. It is excellent place for rest after the long day in Amsterdam. Enough interesting places in the neighbourhoods. Very comfortable for travellers’ by car. Internet connection in hotel is from last century. Hotel offer Swisscom wireless connection whit speed 128 kbit/s and name of that is “High-speed internet access”. In lobby that is free of charge and real speed is 15-30 kbit/s. In room you need to pay extra for Internet and packages are very useless and connection speed is same as in lobby.
very nice helpful staff. Polite and cheerful.
Beautiful location: in a small castle park, with views across a small lake. Very quiet, but still within walking distance of Heemskerk town and easy reach by car or public transport from Amsterdam. Big rooms (for the Netherlands). The hotel interior clearly dates back to at least the early 1990s and could do with some renovation. No restaurant in the hotel, and the hotel bar had a rather sad atmosphere.
Free TV & Movies Shower & Toilet in the room with transparent enclosure - not for the shy.
Clean comfy room, great common areas, makes you feel at home. Will definitely stay here again. 5 minute walk to the airport, no need for taxi or shuttle
The check in time No place for suitcase
A good idea for an airport hotel. Almost like a hostel. Real service even though there is simplified check in and check out. Well thought out room and superior amenities on the main floor. I recommend this for an surprised overnight. No provision for luggage.
Very nice shower. Clean, trendy room. Very unique. Room was small. Room Controls for lights, heat, etc did not work well.
We spent a night here in transit between Brussels and Den Haag. Walking distance from Schiphol Plaza. Self check-in and check-out feature was very convenient. Room decor was modern. All room light/tv/blinds were controlled with an ipad. WiFi was great. TV had a good selection of channels (for us- we watched comedy central). We got to store our luggage for a few hours after checking out which was extremely convenient. Hotel manager was excellent. There was a leak with our shower, which actually made it unclear how the thing worked! So we wasted almost an hour in the morning. The hotel manager was EXTREMELY helpful... wish we'd asked him for assistance immediately!
Efficiency, comfort. nothing. it was perfect.
I love the iPad-centric room controls. Great selection of newly released movies. Comfortable bed with a great TV setup. Temperature controls don't work very well - the room gets very cold at night even though I set the temperature to 70 Fahrenheit. The toilet and shower design are fun and just fine for a single traveler. When traveling with a partner, there "tube" designs dont provide any privacy, especially for the toilet. Perhaps adding a fan or some ambient noise to drown out toilet noises could help keep the mood romantic, hahaha!
Bed was very comfortable. Very avant-garde. Mood lights, TV, everything can be controlled by the in room iPad. Bar and areas downstairs provide all kinds of environments for different people and activities. Buffet was good and reasonable. Charging 3 euro to use a major credit card.
The Quad rooms are really huge and very comfortable. More than sufficient for our family of 2A and 3 C. The free bus shuttle between the hotel and airport is very convenient and runs on time. Reception staff were very helpful. They let me use their PC and allowed me to take a few pages printout. Rooms had no kettle. The walk from reception to the rooms using two separate lifts was a bit tiresome. No help from the hotel for this.
After encountering one of Europe's worst heat waves, this was a pleasant surprise. The a/c was ice cold; the rooms were perfect for my family (individual beds); breakfast was more than adequate; and the hotel's restaurant had excellent dishes. I sincerely enjoyed my three day stay. I will come again.
We stayed here two days(not consecutive) and the hotel was very nice! The first night we stayed we had a great room, it must have just been re done. The bathroom was amazing with a huge tub and a separate shower with a rainfall shower head! The room was huge and very clean! It was decorated very nicely! The staff was very nice and helpful! There was a balcony which was a plus. They had a shuttle that took you to and from the airport which was very convienent because the hotel is definitely in the middle of no where! If your looking for a place to experience Amsterdam this would not be it! The hotel is basically in the middle of no where but they do have a shuttle that runs every 40 minutes that takes you to the airport where you can get on the train and be down to Amsterdam in about 20 min. The first time we stayed here we had a great room, it was beautiful! The second time we stayed there the room was much less then what we were expecting! There wasn't anything wrong with it but I guess we just got out in the older part of the hotel that time!
Breakfast-wonderful! Front desk staff attitude. Stayed there >5 times. Never had staff refer to my being a regular customer. I had just arrived from a long flight and had to wait in foyer for a room. Too much luggage to safely carry 'down' to storage area myself. Staff wouldn't hold even one piece behind the counter. I was a woman travelling alone so not at all considerate as I couldn't even visit the bathroom! Staff also eager to suggest only most expensive suites available when this was not strictly true, on a previous stay with no prior booking. Good reason to book before going! Other than one male front desk staff, most times front desk staff seemed high-handed and rather unfriendly. Shame because hotel is convenient and the food is great!
Good price- bus to airport was very convenient and free. Good deal for price. Hotel hallways (and to some extent the room) smelled like weed and cigarettes. Budget rooms were very outdated and didn't feel very clean.
I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.
quality of your dining facilities and quality iof the food
Restaurant was very good, bar staff very attentive, facilities very clean. Outstanding Not a thing
Free shuttle to the airport. The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.
The food in the restaurant, the wonderful and welcoming open fire and the very high standard of interior design which was very stylish. We have stayed at this hotel over 20 times both on business and pleasure and love it. Despite this however the Manager was unable to offer any form of refund when we explained our Son and his friends would not be joining us for his 18th Birthday weekend as Birmingham Airport had been closed and all flights cancelled. a little understanding would have softened the blow as we were all devastated, especially as his Grandmother, to whom he was very close had died 4 weeks earlier and we were all really looking forward to a wonderful break.This lack of flexibility is my only critisism of what is otherwise an excellent hotel.
convenient to airport - lovely dining room and delicious food. it was a little further from the airport than we thought and we were very isolated.
Quiet hotel, even though so close to airport
I like simple modern decor, however this was a bit to basic, Th staff was courteous and check-in was fast. The hotel was only 10 minutes away by free shuttle bus from the airport, and we did not need to wait longer then 5-10 minutes each way for the shuttle. We paid over $200 for a triple room, however, what we received was a "converted" double room. They removed the narrow desk at the window and the bedside table, and instead squeezed in an extra bed. The double room was already very small and basic, but with this change it was really uncomfortable. The two single beds that were pushed together to make a "double" (with an uncomfortable crack in between) was only separated by about a 15 cm gap from the single bed, not allowing to fit two legs side by side, therefore you had to shuffle in sideways to get to the bed. The only electric outlets were above this third bed, so since there were no desks or tables, the overnight charging of the ipads and phones could only happen on the bed, making it very uncomfortable to sleep next to it. In addition, the bathroom light could only be turned on with the entrance light, therefore if someone wants to go out to the bathroom, has to disturb everyone in the room with the light. A dim nightlight in the bathroom would be a welcome change. In addition, the restaurant at the 4th floor had a poor decor and mediocre food, and at 60 Euros for two main courses and a desert and water I think it is really overpriced. My lamb was likely over its teenage years, and my boys did not care for the hamburger meat either, although they usually love it.
Very clean. Free shuttle bus to airport. But next time I will pay more to stay in airport. In this case the hotels closer to the airport were all more than 200 Euro, which for me for a transit stay doesn't make sense. Typical transit hotel with transit atmosphere. They even have a cheaper option next door for 49 Euro
Location is ok. About 10 min from airport, and short walk to bus station to go into town. Thin walls and very noisy all night. No air conditioning, was sweating all night. No mini fridge.
I had allergy problems in this hotel and I could hardly breathe. There was also a mouldy mell in the air, I assume that was my problem.
Omg they were doing a contruction at the front so much noises
shuttle service to airport
Nice clean reasonable hotel. Recommended it.
Very easy check in and wonderful staff. Good shuttle service.. Poor service in restaurant. Young and not well trained staff. Good food though and reasonable prices
one of the cleanest hotels i've ever stayed in!!! staff was very friendly and helpful. will definitely go back!!
Clean, new and good value its not close to the airport, 10 - 15 minutes by shuttle bus
quick and good 24h check-in service
I booked 7 rooms this week and from all persons I learned that this hotel is very noisy, two guests did change rooms, one of them was on top floor and he wrote me that this was a good room. Most of the guests will not return to this hotel.
There is nothing special about this hotel, it´s one of those faceless places to stay. Stuff! At the front dest, 3 out of 4 receptionist seemed my arrival bothered them, because they had to stand up and do their job. They didnt have my reservation in their system, luckily free room was available. Without a word one made reservation and asked for my card. I didnt get usual: checkout time, parking fee, room service, breakfast served from till,...etc. Lack of communication skills described it pretty enought. Shortly after check in, I found out, I was charged extra 70 euros on top of what I was supposed to pay for no reason, at least I was not explained till this day.
Spacious rooms, good breakfast, good location, free parking The hotel has newly opened. They were finishing decoration all those days I stayed there.
I liked how clean and new it was. Could not get it warm enough in the room. It seems that the temperature gage only goes to a certain point. Being a new facility you probably still have some bugs to work out. I was called by misstake at 10PM and it woke me up. I had ordered a wake up call at 6:30AM but newer got a call.
Room was clean Service was poor. They would not take a new guest in until exactly 2 pm when they had limited rooms clean even then due likely to slow or poor cleaning service staff. When checking out, the front desk assigned one person to all check outs (who was a good employee) though others on the front desk appeared to be doing nothing or certainly nothing as important than serving guests.
Neat Room, Toiletteries, Comfortable, Airport shuttle facility Staff could be more polite and helpful, Basic amenities like TV and internet should be part of the room rent and not charged extra.
Location to airport Limited menu, Breakfast food not very good
Efficient check-in, free shuttle bus and peaceful location not far from Amsterdam center. We can't think of anything not to like.
Room was good, staff and facilies were fine for short stay requirements of an airpor hotel.
Buffet breakfast included. Evening dinner selection is limited but still ok. Rooms very comfortable and clean. Shuttle bus to airport is quick, approx 10 mins to airport Limited dinner menu. Shower water pressure not good. Shuttle bus runs every 30 minutes so check timing to make sure you make it to the airport on time. Shuttle bus pick up is separate from other hotels. Pick up at STA office near Starbucks arrival 4 section. Not a criticism but not obvious location.
My room was cleaned at 5pm instead of in the morning
Shuttle service was well organized and worked well Dining here is very expensive and service for dinner was 'if you must I will'
great value for money
Wonderful airport hotel. Close to airport, with frequent shuttles to and from the airport. Very convenient for the night before we left!
Wonderful facility. Expensive food.
Beds we SO comfortable! Hotel food and drinks were quite expensive.
Ease of travelling to airport, friendly staff, Professional staff, clean rooms! Wish the breakfast buffet wasn't so pricey
Clean and spacious Things felt a little cheaply made.
I left my purse in the restaurant during breakfast. My husband ran back to get it 2 hours later, the waiter remembered him and had my purse safe and sound with everything in it. He was very nice!!!
The shuttle service when it was on schedule and could transport everyone desiring a ride to/from hotel to airport terminals and the few staff that were on duty ...usually weekdays Spotty shuttle service on Weekends due to mismanaging the requirement to transport many guests. I waited 90 minutes for the shuttle that transports folks every 30 minutes and after the third missed shuttle because there were more folks than seats, I spent 30$ on a taxi to "shuttle" me a few miles to the airport hotel....all this after calling them and they said they'd provide a ride - never happened so that's how I waited 90 minutes versus half that time before taking a taxi ....seemed understaffed
room size too long to get to central amsterdam. always shuttle and then train from airport to central. need train near hotel. also shuttle shuts off after 12 so I had to pay cab fare twice. also breakfast is super expensive.
location was great. staff was very friendly and helpful. They went out of their way to make things most comfortable for my stay.
it is convenient to ariport and train station, nice & clean and staff are friendly & helpful.
We was staying in the family room, it coat a lot, but you get comfort. It was two rooms inside one, we have separate toilet and bath. We didn't take breakfast because we didn't have time, but it is really expensive. We use sauna it was nice after long trip.
easy to access from the airport and center of the city, reasonable room charge. no free space in refrigerator
I loved not having to leave the airport but did feel that the room was overpriced.
Rooms a little small for the price, compared to other rooms I have used (worldwide). However, easy access to the airport, for me as in transit over the night, brought some value to the price. Also, several of the TV channels were not operative. Too bad for a hotel in thic class.
how convient it is. the maid service was poor. they did not remove the plates, or tray from room service. They are also too anxious to get in.
Walking distance to Schiphol airport For lack of time, I decided to choose a Sheraton. Exceptionally so, because I've had quite bad experiences with that chain. This hotel, however, was OK as far as I can tell.
Staff is very couretous and efficient. Make you feel very welcome.
Nice room for a good price. Free shuttle to Schiphol made it easy to get to the airport. It's location made it a bit of a process to get to downtown Amsterdam, but it wasn't too bad.
Noise from aircraft
Easy access to airport Arrived after a very long travel day. Staff was unfriendly, room was fine but sterile.
Close to airport and free shuttle to airport. Clean room and friendly staff. Not close to walk to anything.
close ot the airport very basic
the shuttle to the airport was nice My refrigerator in the room did not work and they did not have an ice machine. The airport hotel really wasn't close to the airport. The airport shuttle did not run passed 11:30 pm.
It stayed there just for the night as I had an early flight from the airport the next morning. For that purpose the hotel is fine. The shower was not usable as the pipe was completely broken down so I could not fresh up in the morning. I complained at the reception, but they didn't seem to take me serious at all. This seems to happen more often in this hotel. I'll use another hotel at the airport not next occasions.
Close to airport The air conditioning would not turn on unless it was warmer than 18 C outside. This is some weird Dutch cheap money saving tactic that keeps guests warm or outright hot, and at the mercy of what it's doing outside. I paid for the room. Let me control the thermostat.
Clean Uncomfortable bed and the wifi only had a good signal in the lobby. I had a room on the 3rd floor and could not get any reception in my room which was very frustrating
beeakfast was excellent. room was spotless. walls are paper thin. rude people woke me knockking on their friends door 3 doors down at 2:30 am. it sounded like they might be knocking on my door. their noise continued for over an hour and destroyed my nights sleep.
Easy check in and easy to use shuttle to and from the airport. Nice lobby and restaurant. Room was nice, standard. Good value, I would stay here again. McDonald's restaurant a block away, but nothing else. Bathroom not 100% clean, but good enough.
ease of access from the main road and breakfast distance from lobby to hotel room no plug on sink in bathroom (room 152)
Good central location for our purpose and good connection with Amsterdam by public transporttation The only thing we objected to was the the odor of stale smoke in the hall ways . They should prohibit smoking in hotels and restaurants . Otherwise , we had no complaints. The meal service was excellent
this is our 2nd visit in this year and we r convinced that we want to keep going there again. best value for money. excellent staff, swimming pool, for weekend breaks, kids friendly. simply superb!
We liked the helpful staff, Breakfast was good . we enjoyed our stay. The way to the room was confusing
we were well looked after by the staff and the food was good none
Good breakfast to mach chlorine into swimming pool
We were upgraded to an executive room - very comfortable. Being a low-rise hotel, our room was at a considerable distance from the foyer/restaurant/ bars. I have never used the car to get to breakfast in a hotel before!
They could handle more than two to a room and price was competitive. No ice machines. I realize this is par for the course in Europe, but this is a more modern hotel than most..
The pool is real size. The internet speed and coverage is very good. Tha staff is friendly. When you make a reservation specify the exact kind of the room double or twin!
Clean and comfortable rooms Lack of help to find the rooms
the room i had looks like they have decorated since we was there last year paying for the hotel when checking in i found very strange, the food seems very exspensive in the local area when eating in or out and book early as the area always seems very busy.
Proximity to beach was fantastic! Our room was huge by european standards, with a patio that overlooked the ocean! In room mini-fridge and plates/utensils make it ideal for family stays! The bedding was not the most comfortable - very stiff/scratchy sheets/duvet. However, that won't stop me from returning here as soon as I can!!
We have stayed here several times, and enjoy its casual friendliness and magnificent position. Some of the rooms have a magnificent view over the beach
Great suite, pleasant welcome, good views from room & dining room, easy access to nearby beach and to local shops/restaurants, good selection for breakfast. Limited parking close to hotel, partly because of ongoing building work next to hotel, with overflow into the public car park for the beach, in which we found it difficult to find space during the day. Also building supplies and partially finished external surfaces (esp block paving) means some care is required when walking around exterior of hotel. Some of these areas were inadequately fenced off.
Proximity to beach.Good range of bread at breakfast.Helpfull staff. Ensuite bathroom was in urgent need of modernisation.
The view of the beach was great. The cleaning staff did not give us towels daily and did not clean the room. They made the beds only.
Deluxe Room was large and had extra facilities like a kitchenette, kettle and some tea and coffee, sea views. Two large beds with luxurious duvets. The bathroom had a very large bath and seperate large shower section. Furnishings were top of the range for a hotel of this level, room had individual heating controls therefore excellent in the winter months and large LCD TV with multi channels.. Restaurant food was exceptional with good choice and the staff very friendly and spoke excellent English. The restaurant had seperate menus in English too. The hotels position it situated on the Dunes at Wijk Ann Zee with access to an amazing sandy beach. Ideal for a weekend break or a longer stay. We stayed at this hotel 5 years ago and it has improved beyond comparison to previous visit. A car is essential to access the rest of Holland, however Taxi's are available locally and the Train Station ar Beverwijk is 15 mins bus ride away. 45 minutes from Amesterdam (Schipol) airport by car. Nothing
the fact that the hotel did not cater for very well for people who are blind and if elderley the walk up to the hotel was too steep, they should install some sort of lift up to hotel from the road. the breakfast was really poor and the evening food was very expensive for what it was like.
Visit a beach party
Breakfast was awesome! Very good food and clean. The room was very spacious and gym was clean.
the breakfast buffet was limited in choice
The staff are extremely courteous and professional. The free shuttle service to and from the airport is a very useful and efficient service. A very quite and scenic location and Amsterdam Central is relatively a short train ride. A minor criticism is that the TV is not flat screen.
nice bed, good internet, nice corridor decoration, good fruit and bread option for buffet breakfast television is not LCD monitor, breakfast: no live cooking for omelette
-Nice hotel with a clean room, comfortable bed, and well-appointed bathroom. -The breakfast spread(not always included in the price, I understood) was very good. -The shuttle service is convenient (if you can find seat in one TO the hotel, that is; no problems FROM the hotel to airport). This is important because there is nothing, literally nothing, near the hotel and it is about 15 minutes ride to/from the airport. The restaurant was good but has practically no options for a vegetarian meal (surprising since vegetarian choices appear to be becoming quite common at most good Dutch restaurants). The front-desk staff was generally polite and responsive. -They share the shuttle service with another hotel AND a few parking lots. As a result, there is always a large crowd waiting at the airport. The problem was further exacerbated by one of the shuttles being a small van. -The driver of the shuttle (the large one) on the day of my arrival was extremely rude--he shut the door in the face of a young lady who was trying to enquire about when the shuttle was supposed to leave the hotel It didn't and took the Etihad crew to the airport instead). I felt bad enough about it that I went back into the hotel and reported this to the front desk (the Manager was "not available" to speak with me); have no idea what, if any action was taken against the driver. -The next morning, the hot water heater was not working, making it impossible for the guests, many of whom had to catch morning flights, to take showers.
Cleanliness and comfort It could always be less expensive
Free Wifi, very friendly and accomodating staff
Rooms were large and king sized beds were comfortable. I particularly liked the exclusive brand of toiletries provided, especially the body lotion. It was heavenly. The location meant that there was literally nothing nearby. But if you take the bus to the airport, then there were more options.
Used the 24/7 Business Center - easy to use also late in the evening Missed one bus dep. as I did not know that it leaves from the lower level and not from the Reception level - this should be better communicated
Good service, very nice free breakfast! Very helpful with lost luggage at airport Stay was not long enough!
peaceful and quite..excellent breakfast and shuttle service from airport
the staff..very friendly and helpful i got stuck in the lift as soon as i arrived.....these things happen...unavoidable
I liked the location in the marina and the proximity to the beach I thought the breakfast price too high, twenty euros
the room and the location
arrived late and left early next day did not like entering a parking lot to get access to the hotel, paying for the parking is even more unfriendly
Close to the beach which is convenient for a shower after all the beach activities. I think the price for a room is too expensive. Some dicount or promotion price would be better~
local to bisiness visit Remote location & bleak in winter
The room was excellent, spacious and clean
Easy to find, clean and comfortable rooms, good sauna and steam room. good breakfast choice, close parking. Disapointed though when I arrived late (23:30) and no possibility for a drink. Not even in the room, there was a minibar but no drinks in it!
nice position overlooking the harbour i could here my neighbours in the room besides me
The staff went out of the way to help you
Breakfasts are wonderful, good range of dishes for the morning start. Very warm attitude of personal. Absednce of the smoking facilities.
Booked room for $75 after missing flight. Shuttle was provided at the airport. Was very clean and nice for the price. Staff was friendly except for shuttle driver. Nice looking pool, sauna and steam room. Restaurant staff was nice. Shuttle driver was rude on the way to the hotel. Restaurant was expensive $15 for hamburger. Had to wait till exactly 2 pm to check in they wouldn't check us in 10 minutes early.
The hotel is an excellent value for the price. The room my wife and I had was clean and quiet. We thought the restaurant was overpriced but the location is within walking distance of a wonderful small town where the people were very friendly and an Italian restaurant and grocery store very close. The bus to the airport was on time but sometimes crowded. Overall we would stay there anytime we are at Amsterdam airport.
Very convient for getting to the airport, regular shuttle ran between the hotel and airport all day long. Room very modern, spacious and quite after staying in the old part of Amsterdam for a week. Nice restaurant, had a good dinner but breakfast was a 15E buffet, no other choice, expensive but good.
I asked to change my room and was immediately accommodated.The new room was quite nice. Clean bed and facilities. The first room I was assigned smelled strongly of smoke. I asked for a change. See above. The hotel's common areas are badly in need of upgrade. Too many stains on carpets etc. Also, in my room, the upholstery on the desk chair was torn. These are the reasons for not wanting to recommend the hotel to others. It was fine for the one night, but I would try somewhere else for any longer time.
EUR 12,50 parking fee I didn't like the hotel at all. There are much better alternatives around Schiphol. The hotel is generally old and mainly used for stop-overs between long-haul flights and by airlines' crews. Nothing spectacular.
Hotel staff were very welcoming. Room was very clean, bed very comfortable. Large room, plenty of storage. Breakfast room was very nice with a good selection. Shuttle bus very prompt and driver very helpful with luggage. I was staying overnight at Schiphol between flights. Hotel is a little far from the airport, especially if you are arriving late in the evening. No ramp up to the door at reception. Had to carry heavy suitcase up several stairs.
convenient because nearby airport
I stayed at the Dorint hotel on the 21 of this month(may 2015) anf it has been by far the worst experience i have ever had! I have stayed there before and i had no complains overall, but this time, there was a person in the recception that treated me really badly with no reason, i was staring at him thinking how come this person works here? I wrote down his name(Victor Brokke) and i wanted to talk with the manager but i had no time because i had an early flight and i was kind of late, too diferent than the morning recepcionist that was so nice and professional, when she asked me how was my experience i told hee about the missunderstanding that happent that night and she said she would take care of it. Really, they lost a customer, i travel to the netherlands at least 3 time a year and i love staying in hotels close to Schiphol because of the facilities such as close to amsterdam and also shuttles to the airport. What they dont realized i think is there is over 50 hotels in that area, and the Dorint isnt going to be one that me, relatives or friends are going to stay in.
Front desk staff very helpful. Extended my stay twice and never a problem to keep the same room. A short walk into the town adjacent. Rooms were in good shape. It was very convenient as I was taking some courses at Schipol. Shuttle service. The bus was packed when it finally arrived after I waited 52 minutes at the airport. There was a crowd awaiting to get on. I did manage to get on but not everyone who wanted to was able, This shuttle serves the Ibis budget, the Ibis and the Dorint hotels So you get 1 and 2 star shuttle service to a 4 star hotel. The bus did go directly to the Dorint, but I was the only one to get off there. A 4 star hotel needs to offer 4 star service throughout all its services.
The hotel was very clean and the room was amazing, worth the money! The staff is very rude and unprofessional. It is so bad that despite the hotel being clean and well kept it isn't worth the stay.
The shuttle service from the airport was free and efficient. Staff were friendlly and responsive. Room was clean and comfortable without any excessive noise. There was a nice restaurant and bar. Only that our room originally didn't have a door to the bathroom, they did change us to a room with a door after we asked. At first we thought maybe this was normal in Amsterdam but it seemed a bit primitive to have no way of containing the various sights and smells. it was rather strange to be given this type of facility without any warning.
friendly helpful stuff , nice clean room everything very much ok ----
Great staff. Excellent breakfast. Clean, spacious common area Clean room - plenty of light and outlets Limited dinner menu - tho good food.
Information about material facilities(for example -sport centre etc.)
It was close to airport and the staff was helpful. It was clean. Loved the tea service. The lobby was pretty. Main thing for me was it was clean. I will pay more next time. The room didn't look like the pictures. I think you can upgrade to the newer rooms. Our room had stains on carpet and chairs and walls were scuffed up. I would say it was a 3 star hotel.
I like the big size of everything Distance from airport and distance from city center
location Could not open a window to get fresh air and air conditioning was not really adequate.
Hotel is very clean and close to airport. Hotel staff very, very friendly .
The bathrom was dirty with hair on the floor. Used soap in shower. Advertized free local calls and free wifi but was charged for both, for $200!
Proximity to Airport Staff forgetting to give voucher for shuttlebus resulting in pushy bus driver and wasted time..and €19 for breakfast when I just wanted small fruit? Far too expensive so no breakfast
The staff were quite curtious and pleasant. No delays accessing the room nor upon departure.
staff service food
Great Price, modern, free airport shuttle, friendly staff. A bit far away from downtown, but that is not why one would stay at an airport hotel.
Perfect location, excellent food, fantastic barman. horrible service. Unexpectedly horrible.
Top quality hotel in a really nice location. Rooms are nice and clean & breakfast is superb. Service on the terras ( Brasserie DenK) could definetly be better.
The scenery is just amazing, the estate around is great and very close to Haarlem and Amsterdam. The room service was not that you expect from a 5 star hotel. There is room for improvement especially to educate personnel to pay attention on the details.
ambiance/surroundings. Beautiful building, friendly staff. the hotel and restaurant are very well known and excellent, but we didn't have a room in the main building and we could not be in the main restaurant for dinner. We were not very clearly informed upfront about this.
we received better room than what we had booked. very good restaurant but we sat down for 4 hours for a 6-course meal and even skipped the dessert. it was too long. restaurant should have asked us in advance if we would like to stay for that long.
Lovely peaceful place. We plan to return.
Classy,comfortable room with excellent facilities inc.free WI-FI and BBC TV programmes.Beautiful restful location with easy access to Amsterdam from local station.Excellent breakfast and service Staff friendly and helpful.Looking forward to going back next year..
the rooms in the new building are like a prison, romantic location, rude staff and wanted to pay for services that we haven;t (breakfast) and others
The staff was simply extraordinary. Our room was quite a distance from reception, and was in a section undergoing renovations.
Pretty setting. Convenient to tourist locales. Did not realize there was a modern wing and we would not be in old part of hotel as noted in all photos. Not set up well for familes as mostly a business hotel but staff very nice and fed us in bar area.
good position,bath and shower and separate toilet good no mini bar or air conditioning.Breakfast not always organised well.
There are many choice of breakfast. We were very comfortable to sleep.
The rooms are spacious and the bathrooms are clean. far from city centre
The room is clean and wanderful. nothing.
Room was in need of renovation. Wallpaper peeling, stained carpet, door between rooms did not close and no control over heating.
Twin beds pushed together for a double, but were comfortable. Room was clean, staff helpful. We stay here once a year as we attend a fuction in the area. Each time we leave after work and arrive just about 10:00 pm. The restaurant next door to the hotel closes at 10:00. There is no restaurant in the hotel for dinner. There is no restaurant anywhere else near the hotel either. We drove around for 45 minutes and finally found a small kabob place and a pub. With all the businesses and backing up to a large residential area, we were surprised that there was absolutely nothing in the area in the way of restaurant, market or even a McDonalds. The bar in the hotel is open until 1:00 am. If you intend to arrive after 9:00 pm, make sure you have stopped to eat before you arrive.
While it's a half hour ride into Amsterdam, the hotel provides a bucolic respite from the hustle of the city and offers significant value.
pleasant staff very comfortable room it was nice and warm excellent breakfast, no
Friendly staff, early check in possibility
Close to the airport
The room is not very bad I didn´t like it. The location and accessibility are horrible: bus, train; The staff can drive you to airport to get a train but it was expensive.
Good service, nice breakfast restaurant. There is no lift. Only 2 floors tall so not a major problem. Naturally because of its location there is some aircraft noise.
clean and convenient
The room was clean and the staff were very accommodating. Our flight did not leave until 7 in the evening and they let us stay in the room without any extra cost.
Possibility of free carparking arrangement
the hotel linen was good quality and changed every day. the rooms were clean and comfortable. the airport transfers were reasonably frequent but we weren't given accurate times so were left waiting for long periods of time. every time you asked when the bus was coming you were told 10 - 15 mins but one occasion we waited over 40 mins in the cold and rain late at night.
Clean. Location Unfriendly, unwelcoming front desk person. Maybe she doesn't like Americans.
very nice room and canal view everything was perfect
Room very nice and staff pleasent.Renovation work outside the hotel still in progress but when finished this hotel will be very nice.Very good location for park and fly.Very nice restaurant opposite hotel and the hotel also have nice restaurant so something to choose between..
Very nice rooms and helpful staff