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Excellent Hotel in heart of city. Good for shops, restaurants and Roman sites. Breakfast vast and lovely. Spa good. Staff very good and speak different languages. Cark park next door and easy to find with GPS.
the lack of internet facilities in the room brings down the standing of the hotel
Although the room we booked ended up being a twin, the management upgraded us to a suite with a king size bed for a small increase in rate. All standard/superior rooms are twin beds.
Great location in the heart of the walk platz.
The comfort, breakfast and location.
Breakfast The bathroom was rather small and not 4*. I wonder what was superior about this room? It wasn't any larger than any others, the bathroom ws tiny!
Extremely good location in relationship to the town centre The hotel was more geared to business travelers tan to tourists
great service, nice rooms airco wasn't working properly
Very central location!
Breakfast ++++++ quiet room +++++++ staff +++++ service ++++ None
Very nice and clean Hotel, Friendly staff and nearby City center
Helpful staff at reception. Excellent breakfast choice.Quiet room Poor lift service, Location of lift did not service our floor, resulting in having to carry suitcases up/down stair case.
Friendly reception and well equipped room, which is very clean. Nothing
This hotel is very attractive and very clean and very comfortable. The breakfast was delicious, with many selections, both hot and cold. The staff was extremely helpful in every way. I can highly recommend this hotel.
Very comfortable well appointed hotel. The staff were excellent, very friendly and also very efficient Nothing
They were very friendly and ready to answer any questions we had about getting around in town.
Excellent service from all the Staff, and of great help in providing assistance.
just far enough out of town centre
Very conveneient location just on the outskirts of Trier with convenient parking and an easy bus-ride in to the city.
Spacey room. Friendly staff. Nice (bier)garten with hotel's own beer and good food to relax after hot days in German Rally. We had the package containing welcome drink, one full mean and a decent bottle of beer on the road. Well worth of the extra. It is a bit too far from the center to just take a casual walk.
Convenient location with a 15 minute walk to the town centre, comfortable room, friendly staff and good menu at reasonable prices. No
The microbrewery that was part of the hotel. Helpful staff. It was further from the town than anticipted from the web page but we found a good path trhough local allotments that made it a pleasant walk.
Indoor swimming pool and infrared cabin for free, inhouse micro-brewery, good breakfast included, own parking facilities. Food in "Brausaal" restaurant after 22.00 hours not recommended: limited choice and preparation could be better (soup ultra-hot, baked patatoes almost burned, etc.); no separate toileteries supplied (only liquid soap).
We were very impressed with the facilities, staff and food at this Hotel. We were happy to walk to and from the City although a bus does stop right outside the hotel. Would stay here again! None
Sauna+swimming pool were very nice. Tapping noise of heating radiator in room during the first night (although it was solved after complaining at the desk); bathrobes not in room; slippers had to be paid for.
The jaccuzi was fabulous. The staff very friendly and helpful. The most comfortable bed. The parking was very cramped.
New facilities, well equipped rooms. New pool & sauna. Helpful & friendly staff and a good breakfast. Poor location for visiting the city centre; long walk across busy roads. Didn't quite seem 4 star, dining room was not attractive. Rather limited parking facilities.
It's really lovely and cosy hotel. Ewverything is very clean. Breakfast buffet is very various and the staff is very kind and helpful.
Everything was excellent
The location is excellent. The staff was extremely friendly and helpful. The breakfast was quite substantial and particularly the sauna, steam room and swimming pool are marvelous. We stayed for a few nights and enjoyed watching the sunset from the sauna!! The pillows were too soft and the bed wasn't very comfortable, it was just ok.
There was not a single thing we didn't like. We enjoyed everything about this hotel. The staff were exceptional, the facilities outstanding and I just can't say enough good things about this hotel and the people who work there.
The location, the atmosphere, but especially the kindness and care of the personnel No
Beautiful hotel, great spa facilities, awesome breakfast, staff is very helpful and friendly. Amazing city views from rooms. They don't have enough parking for all guests, and there is not alot of street parkingnearby either.
Friendly and helpful staff. Good pool and sitting area. Comfortable room and facilities.
Excellent service, friendly helpful staff. Sound of passing trains- lack of soft pillows on bed
Room was very comfortable Room may have been too hot
I found the staff very polite and helpful, the premises where very clean and your morning breakfast offered a great varity of fresh and tasty food.
very nice and efficient traditional city hotel nithing , really
Location, Freindly staff.
I had asked for on booking, and was given, a quiet room. Because the hotel is on a busy street, I think this is important to specify. Good wi-fi access in my room for a reasonable charge (€2 for the duration of my stay).
Free parking. Within walking distance to all the sights and museum. The triple room had three single beds which was great for our three sons instead of a double and a single. Reception staff were extremely helpful.
Very helpful staff booked concert tickets for us, and the restaurant served very good food
good breakfast. Friendly, English-speaking staff all around. Good local parking at hotel. Easy in and out. a 20 minute walk to Porta Nigra, but only 5 minutes to Kaiserthermen; this wasn't entirely clear when booking, but turned out OK.
Its location, friendly staff and very good food. No
The Sauna was a very positive experience. The location is also just a 10 minute walk from the city square. Our room was on the front (road side) of the hotel so it was a little noisey at night due to drunk people on the street in the weekend. (we had the window open) The room was also a bit humid. (no airco in the room) but this would not stop us from visiting again.
The view was great and everyone was so friendly and helpful. I loved everything nothing bad to report.
The view looking onto Porta Nigra.
The location and the fact that the staff were just lovely, in particular when I hurt my foot and they supplies endless ice and support The cost of breakfast but outside of this it was excellent. You could not pick a better spot to enjoy the city, day or night.
The location and view were spectacular! The beds were a little hard. Otherwise, the rooms were perfect!
A very nice hotel located at the historic gate of the ancient city.
the location is perfect, and we had a real feel at home feeling no remarks
Good location The all-pervasive smell of smoke: lobby, elevators, restaurant, corridors, room (supposedly non-smoking). Hotel needs to be fumigated.
Cleanliness of the hotel, staff and facilities were good and across the road from the main square.
location near the city
The convenience to the city
a lot of space in the room.
There was poor reception, simply there was no one ore they where in the back and not giving attention to someone at the bar ore desk
Lots of space in our "studio" room, with a sitting room as well as a bedroom. Very good parking under the hotel. The third person in our triple room had only a truckle bed, not comfortable. Service at dinner very slow.
Not enough towels, Plumbing problems,but taken care of.
Room decor, professional staff, amenities Room was set up for two, and not three people, as was reserved. Prices for mini bar were a bit pricey. Charge for parking is unusual.
It was comfortable with seating outside so that the children could play outside. The car park was too low for my car to fit in, even though I had paid for the use of the car park.
Great location short walk to the city center and very nice and helpful staff. Hotel was very clean and quiet. Garage was a little hard to get out of with an American SUV.
Location is a bit far from downtown than expected while the accomodation fee is not so much economical and the breakfast is rather expensive.
very good breakfast poor quality of the bed, especially the pillows
friendly, helpful and efficient staff, good breakfast, wifi in room, good temperature control no extra pillow in the room, slightly longish walk if your purpose is the city centre (but taxis quick and cheap)
This hotel was wonderful!
Friendly welcoming staff; quiet location fairly close to city; cleanliness; good food Bedroom looking 'tired' - could do with a makeover
Location was amazing, the rooms were very clean and comfortable, I felt at home immediately.
Easy to find, free parking, friendly staff, quiet rooms. small shower cubicle.
The spa, breakfast, restaurant and location
Nice spa area, friendly staff, good accessible by car, It's a bit out of town center
everything, once we found it!
The location and rate.
location and the food you can't pay with travellers checks
Room was good, staff very helpful when we needed somewhere secure to leave our bikes. We had our evening meals at the hotel, just need to be aware that the menu in the 'proper' restaurant is slightly different to that in the bar.
value large amount of construction on front of building/next building March 2007
We have been staying in the hotel before and we returned for the good food and the ambiance of the hotel. Very warm and romantic. The beds are a bit too soft.
Staff was very good, and the restaurant super !
Nice location and very good food and wines in the restaurant.
Very 'old-German' in style but the rooms are large and well fitted. Even a single room has a lounge attached. No
The whole experience was excellent. Staff, comfort, food, service, pool, value. Everything
Traditional German quality and style
The hotel staff were helpful and friendly. The massages and turkish baths were fantastic too. No air-conditioning which ment you had to open the windows. The busy roads and noisy cars woke us up early every morning.
Restaurant was A1 top rated. The rooms were nice and clean. The STAFF was awesome...went out of their way to help. The staff Spoke english very well. would stay again. The bus stop was 25 meters from the hotel which went into town in 5 min...a nice walk if your into fitness. location, way from downtown. But it was ok to walk 1.3 miles (not KM). not a reason not to stay
Overall quality of the hotel. The room provided was a suite with full separate lounge Breakfast and room service food is totally German. No concessions to visotors from other countries. OK if you like liver, or potatoes with sour cream.
The rustic atmosphere Distance from city center
Breakfast was good and provided a gluten free menu items.
It was located right at one end of the Old City which made it very convenient to go out frequently without the hassle of transportation.
Great in-town location adjacent to many shopping, dining and sightseeing opportunities. Pool and foosball table in lobby. No air conditioning in the guest rooms made sleeping difficult.
Comfortable size of the room and excellent breakfast. Not an easy walking distance from/to main station.
The hotel is good, the reception floor being very nicely renovated and decorated. The rooms are quite spacious. The receptionist lady gave us a twin bed room although we booked and wanted a double bed room. We went back to her and she answered us that all the double bed rooms are occupied. Maybe booking.com should clearly make these options more clear at the booking, as it is not the first time when I assume that I will receive a double bed room and the room has twin beds instead of a large one. // We haven't taken the breakfast for 15 euro/pers. and had a very good one in the main square at "Zur Steipe" (10 euro/pers).
Comfortable room with modern decor and large flat screen TV. Very helpful and welcoming reception staff. Secure hotel parking and well located adjacent to the Altstadt. Very good breakfast if a little pricey.
Hotel staff is very friendly. None
This is an excellent and modern hotel in a good location at a most reasonable price.
Friendly reception, nice room and excellent location, close to city center. Very friendly staff and excellent breakfast
Parking so close by.
The staff were all very helpful. I found that the whole experiance was better than your guest reviews reflected, We will be returning with a larger party for next years Christmas Market!
clean, friendly,helpful and value for money needs up date in one or two places but nothing dramatic
The room was spacious and included mini kitchenette facilities which made it very comfortable and easy to stay with children. The staff were friendly and made sure we were comfortable and knew what was available in the area No complaints. Its about 30 minutes walking into the city center. If you are not bothered by walking (or your children), this works out fine. The hotel was in a quiet less busy area as a result.
The breakfast was good and the hosts were very kind. I complained the noise because a big party was held till late night. Ths host gave me a bottle of Mossel wine. Thank you. The room has to be more clean.
Very helpful staff, excellent food without being "over the top", lovely rooms. Nothing
All the staff was very kind and most helpfull. The food was very good and the location on the bank of Mosel beautifull. No nothing.
Exellent quality, spacious, recently decorated rooms. Luxury facilities, Very pleasant terrace overlooking the river for a drink and food. Pleasant, helpful staff. Peaceful village close by that provides alternatives for eat & drinks if you want. I advise you to do your best to get a room on the river side of the hotel. The other side overlooks a road. There is no noise because of good insulation, but of course it is less attactive as a view.
Friendly Staff. Great location and beautifully decorated hotel. menus only in German.
excellent surroundings and very relaxing no wi fi access after repeated attempts and asking for assisitance from reception no problems at other hoterls
the rooms, the location, the beer garden The bar
The situation room airconditioning was not very efficient
Its position on the Mosel A little soulless. Hygiene in the breakfast room was a concern on one day with uncovered cheese and meat attracting flies.
Nice environment along the Mosel River and nearby vinyards. Nice and confortable room. The breakfast (that was included in the price) was excellent. We booked a room for 2 adults and one child. When we arrived at the hotel the reception told us not having received the information about the child. As a result we got another room (which was a nice room) but not the one we initially booked.
Friendly staff in hotel, large rooms and all in all a lot of space everywhere. Spa had no pool nor jacuzzi this is rare. Hotel should also mention that kids are not allowed to enter spa area. My family didn't visit there at all. Restaurant with dinner and service was not on same level as hotel rooms
Very well located on the Mosel river banks,good base to explore the wine region.Rooms have been beautifully refurbished to very high standard. Plenty of car parking. Food of a good standard,especially the breakfast buffet. A dinner menu in English was not available and dining room staff on duty in the evening spoke very little English. Breakfast staff did however speak good english.
Relaxed atmosphere. Good staff who responded very well to requests. Good value.
Was a scenic location. Limited English. Seemed more focus on other items and not so much on hotel guests.
Pleasant location, exceptionally clean and pleasant decent sized room with balcony overlooking valley. Very good, well stocked buffet breakfast. We visited the "wellness centre" upon two occasions but the steam bath was not working and no water in the jacuzzi and no staff on duty at either time to help. Spoke to reception who were very "matter of fact" and not really helpful.
We pretty much liked everything about this hotel. Due to an error in the booking our junior suite was not available. We were upgraded to the house suite which was very beautiful. The dinner was very good and the Weingut's own wine served with it was excellent. Good price/quality No
Though tucked away this hotel is one of the best hotels of the many that we have stayed in in Germany over a number of years.Room size and comfort excellent. Breakfast very generous with a good choice. Good quality typical dinner and good value.
Nice hotel in a nice area, perfect for visiting Trier. The city is only 10 minutes drive away but the hotel is in a different world surrounded by vineyards on the hills. The restaurants kitchen is excellent just like their own wines they serve with the food. I will return for sure.
The food It seemed a bit "tired"
-the rooms are are clean and simple, nothing special. the reception isnt open 24-7.
dining room no fans to cool west facing hot sunny room even with balcony doors open
the calm, and the food !! people there also are rather nice a bit lost away from any twon, shops.....without a car it is a bit more difficult
The room was very clean and well laid out. It was a welcome relief after the previous 4 days staying in Paris! The restaurant had a small menu but the food was very good at a very fair price. We could not park in the hotel parking lot. There appeared to be a number of staff cars there and the hotel was very busy.
Breakfast, location to Mosel None
The situation of the hotel was ideal. It was in a quiet area with views of the Mosel and lovely river walks and the river ferry station was also very close. It is situated within easy reach of the bustling Bernkastel. Breakfast was very good. We booked a vineyard view but was placed in a room overlooking the Mosel and we appreciated this much better view.
the position and setting
The owner was great!!!! I left my credit card and she went out of her way to work with me to get it back to me. The shower was just ok. The door kept opening and the water temp kept changing
It was near to the vineyards for a nice walk. Free internet service. We were received just as numbers and not as people. Straight forward, no careing. The room was small, the bathroom minimalistic. We had asked for a twin-bedded room, and got a room with two standard beds in a row after each other. When we complained we were told that this is the way it is in Germany! And certainly, the hotel had nothing like that we asked for.A simple walking-map, fre on most hotels, was 2.5 Euro. The hotel's restaurant (nice) had an excellent menu outside but inside it showed up to have avery limited menu on Wednesdays. The good thing was that we had a low-cost evening. Good service in the restaurant. The hotel's parking garage was almost impossible to enter and even worse to get out of. Parked finally on the municipal P.
The room was large and bright with a pleasant outlook across the river and breakfast was excellent - would return if back in Trier
We were pleasantly surprised that we had been given a modern suite rather than a bedroom. The facilities were excellent and the staff were friendly and helpful.
Clean and tidy, large rooms, easy walking distance to city centre (if the weather is dry) parking across the road from Hotel, good variety for breakfast The Hotel restaurant is closed on Sundays!, a little pricey for a 3* hotel, shower cubicle grubby
Not in busy area - but within walking distance to center. Hotel staff was excellent
Staff were very friendly and the room was large with plent of space. Clean and bright, no real view.However, the restaurant had a lovely view over the river and an easy walk to the town centre. The parking was across the road in an open air area and although there was no problem it did not seem very secure.
We especially enjoyed our rooms, they were both facing the Mosel River and the old Roman Bridge. We could watch the river traffic and the water fowl that stayed on the river bank beneath our windows. It was fun and really a great setting, we felt very fortunate. We also enjoyed the Romerbrucke's dining room. The meals were exceptional, some of the very best during our entire stay in Germany! If you should stay there and eat in the dining room and like fish, order the Baked Salmon. We rented two rooms, both faced the Mosel River and The old Roman Bridge. Our rooms could not have had better views. The dining experience was superb, we enjoyed excellent meals in an attractive setting. We also appreciated the elevator. We all three enjoyed our stay and have no complaints.
kind stuff, very good breakfast , 10 min to city and even internet although it was said it is not provided
Location,right on the river none
Good size room
Location and breakfast were good. Our room faced the street, which was noisy. If we closed the window, however, it was rather hot.
The dinner!. We eat one day the buffet, but because we are later, the food was in complet disorder. I sugest that use small "pan" in the buffet, and them , when is necessary, complet wiht another full "pan".
Very good food, very poor room (no curtains, so no open window possible also no aircirculation: you'll receive muskito's all over the place)
We only stayed at this hotel on an overnight stop however found it pleasant and comfortable. Staff were most helpful particularly as they were under pressure coping with a wedding and a bus party.
The breakfast was wonderful even though a staff member slammed a pot of coffee down on the table startling both my wife and I. We shared a tiny balcony with the ajoining room and there was no partition or divider for privacy, only a railing.
Its a perfect hotel, it was my 2nd time there and a 3rd time is planned already, staff is just so friendly and polite, most of them speak English too which can help, the new comfort double rooms are gorgeous, breakfast is quite tasty, a lot of choice of different foods, we just love that hotel and its location, its peaceful, quiet, nice big forest just behind which is perfect to walk the dog, really nothing wrong about this place nothing, everything is perfect
Staff extremely friendly and helpful. Service very good. Fantastic hotel if you are looking for a romantic and relaxing holiday away from home. Web-site advised golf was 3km away however the closest course was half an hour drive to Trier.
This hotel was by far the best one i have ever stayed in!!! The stay began with a receptional greeting that was superb. From there the experience just got better. The Mosel river was a 2-3 minute walk away and the dining was of top chef status...very gourmet. Looking for a great getaway for Valentines day or an anniversary...you have got to go here!!
Friendly competent staff. Comfortable, spacious room. Excellent restaurant.
Location, restaurants and rooms Lack of AC and minibar
Excellent service and very nice and beautiful hotel. Many free extras such as borrowing a Porche for free and free entrance to beautiful spa area. The breakfast buffet and the restaurant were excellent.
The Restaurant and the charactere of the building The room had thin wall which means that you clearly hear what'a happening in the next room! However I slept well.
Fantastic lady in red jacket on reception, very helpful. Lovely hotel The staff on the bar for the outside garden needed to be quicker and needed more training
This has all the ingredients of a top class luxury hotel. The staff (mostly young girls) were pleasant and professional. Breakfasts (with Sekt) and bar meals were also very good. The slight drawbacks mentioned below were therefore all the more frustrating. There seemed to be no "joined-up" management, and no-one really in overall charge. On two occasions we booked at reception for meals but the restaurant did not get the booking. The gourmet restaurant also did not allow guests to eat indoors in the evening (away from insects), so we were forced to eat in the bar, and on another evening we were told we could not eat anywhere in the hotel, and had to find a meal elsewhere. The junior suite we booked was very nice, but surprisingly did not include a bath but only a shower, and being at the dormer level with no airconditioning it was also uncomfortably hot. This hotel has a lot going for it, but seems to need a shake-up to reach true Relais et Chateaux standard.
The spa was lovely although it didn't have a pool. The staff were extremely helpful and friendly. The hotel's location was a little too remote for us. Mulheim is a small village with very little in it.
Quality of breakfast and diner was excellent No bar/frigerator in the room