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The friendly service and helpful staff Difficult to find due to the location, but there were other people from Holland who found it not so difficult.
great country location, fairly friendly and helpful staff, food OK, wifi worked room a bit small
The food was excellent and the scenery was stunning No
I had a very comfortable room in pleasant surroundings. The staff is very friendly, and the hotel is within walking distance of most city activities. The breakfast buffet was excellent.
The rooms were clean and comfortable and the staff were polite, helpful and spoke excellent English. I found it difficult to locate the guest car parking area.
the deep bath tub offered a chance at a relaxing soak !! .. staff was very helpful and friendly.
staff was kind excelent do not remember anything
Quick and good service from the staff. They anticipated our wishes and had placed a cot without asking, which was exactly what we needed! No airconditioning, wich made the room very hot, as the windows couldn't be completely opened.
Pool on top floor. Nope.
Good access from the highway. Enough parkin space. Some restriction with wifi connection (only available ground floor, and 6th floor). My room (5th floor) has very weak connection. Better to confimr if your room has a good connection before your coming, if you are a business traveller.
The quilt was not big enough for the bed when occupied by two.
I particularly liked the friendliness and helpfulness of the staff and their spoken English was excellent. I felt the room was a little dated in the furnishings but the main thing was it was clean.
Overall a good hotel Fai8led to accept vat Registration therefore lost 19%
Restraunts and staff Bar was only open at select times
Entirely customer service driven, superb food and just the highest standard None
attention of staff, excellent restaurants a bit overpriced,
nice area, good atmosphere, great lobby with big fireplace, very kind staff spa could be modernized
I have got the great impression of the hotel. It is just exellent from any point of view: very cosy rooms, frendly personal and super desing
Great atmosphere, perfect staff, luxury, stylish hotel.
Everything! One of the best hotels I ever stayed at. The atmosphere was very special in the best way.
we love the decor, the quiet hotel, very clean, breakfast is very very good. we had in the room documentation every nights (weather,detail about massage, activity, ..) but it's was in German language never in English. it is so bad for relais et chateau.
Very friendly welcome and excellent service from staff. Very good menu with local specialities, well cooked and presented at reasonable prices. Immaculately presented hotel and I enjoyed my stay better than at a major "chain hotel".
The hotel room is comfortable and clean. The environment is nice and quiet. It is sweet to have some fruits placed on the table, The hotel is renovating, I think it will look more beautiful after it renovation. It seems that only us who stay in the hotel as we meet people only on the other day when we check out.
Lovely hotel, with very friendly and efficient staff. We had a dicious meal in the evening and breakfast was great. I'm looking forward to staying again.
good value for money, the rooms are newly refurbished, clean and well maintained, free internet connection
Clean, spacious, pleasant staff, well organized and helpful. Breakfast could be with a little bit more choice.
The hotel was very clean and comfortable. The breakfast was good even though there was a little bit of a language problem with us and the lady serving at breakfast
The food was excellent though a bit expensive; the room was comfortable and very clean and the staff was very nice and helpful.
very good service; tasty breakfast
Excellent restaurant, friendly staff, clean, sensible price. Location: it is quite far from the city centre, transporation with bus not so often, especially at evening and night. Noise: next to football ground with a lot of kids yelling.
Friendly staff. Clean room. Excellent meals
lovely. great location, super view, love the furniture
staff was very helpful, we were late for check in but this was no problem after a phone call.
Free wired internet access, friendly staff Hotel did not accept Visa/Mastercard as advertised, also the restaurant was not in operation.
Freindlyrelaxing hotel run by the owner with excellant food
Small hotel, but has the essential Internet connection, so is fine for a business trip.
Very nice place, very nice stuff, nice food. Free internet. It voul be nice to add russian TV-channels.
Beautiful public rooms, especially the restaurant. Food was excellent even though there was a private function taking place. We thought that some of the bedroom fittings (from IKEA) were not in the style or quality of the rest of the hotel.
Everything was great! The room was clean, spacious, and comfortable. Free wifi! Buffet breakfast was the typical buffet for Germany and was very good. We had dinner downstairs and was delicious! The staff was attentive and gracious helping us with the menu since we were "German challenged."
location - views are wonderful, dinner lovely English not really spoken by hotel staff
The evening staff were very friendly and cared. The food for dinner was prepared with compassion and fresh ingredients were used. I loved how the host asked what we felt like having dinner then she made up the dishes. Room service was also very good. The Gentleman who hosted the morning was not friendly and unwilling to assist with simple matters (such as whe we at first had a bit of problem connecting to the internet; he just shrugged and say he has no idea, then walked away). The breakfast could have been more fresh and a couple of warm ingredients would have been appreciated.
The staff were very kind and friendly. The hotel has been beautifully renovated and incorporated some quirky elements from its past history as a former school. It's well situated to the Winterberg ski area. The restaurant is also very nice and served typical German food. The only downside, as a non-pork eater (or vegetarian) is that you are slightly limited in terms of food options.
The owners and all the staff were very friendly and helpful. Breakfast was superb and the rooms large, comfortable and extremely clean. This is a very relaxing place to stay and the hotel is located within a very picturesque part of town. The design of the bedrooms and communal rooms is very cleverly done.
Staff were helpful and friendly. Room was clean and comfortable if a little basic. Only took breakfast which was good with a fair choice.
It was in a quiet location overlooking the village. The outside of the hotel does not reflect its interior and the road to get there was a bit like driving in circles.
quiet area slowly service in the restaurant, at the reception, small choice of dishes, lack of knowledge of foreign languages of the staff
they don't have WIFI and Visa payment is not possible
nice welcome too fussy, not my type. expensive for what you get
very nice people, good advice on the surroundings and great breakfast