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Almost nothing Yes, it was very dirty, a lot of flies. The room was very dissapointing because it was very small. The breakfast was very poor.
Very nice restaurant. We booked a family room for us to stay in with 2 adults and 2 children. The hotel had 'overbooked', and now we had to go in 2 rooms. We had the impression though that there were hardly any other guests.
The people were kind and friendly. The room was nice and clean. The English of some staffmembers is not so well. They didn't explain how to go inside after closingtime, so we had to wake up the owner. Breakfast was simple not much choice of variation.
We found it a good price/quallity ratio. Friendly personel, the manager 'Chef' was very trusting and correct. ...we missed eggs at our breakfast.
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
service,breakfast and location
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
the view and the peacefulness
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
Position and good reception staff
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
everything was excellent. only one small point, bacon and at breakfast were cold.
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
Good service, beautiful location, great food, very nice room, nice pool. none
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
It is a grea\t family run hotel that is friendly, welcoming and professional. Nothing
Convenient location, friendly and helpful staff and management, excellent food and restaurant service, lovely surrounding countryside and towns.
Very unfriendly staff when arriving...rest was OK.
Friendly greeting on arrival, helpful staff, room spacious and tastefully decorated and furnished, great location in beautiful part of Grand Duchy of Luxembourg, fabulous view from room. Restaurant great food if a little pricey!
Excelllent family run hotel, staff were all very pleasant, room were very clean and nicely decorated. Resturant was good. No bad points
Great location for exploring the Ardennes / Bastogne region. Good size rooms, well decorated. Friendly staff. Shopping centre nearby.
The hotel is beautiful, staff amazing. Met at door, welcomed, shown to room. Room beautiful, Terrence overlooking garden and town. Food was wonderful, chef came out to greet guests and ask how our meal was. Once at hotel location is great, beside the castle and in the middle of old Wiltz. The hotel is hard to find from train station, too far to walk and no taxi. We took local bus which was ok as we got to see quite a bit of Wiltz we wouldn't have seen on foot. Not a complaint just a note. Most guests arrive by car so not an issue.
i think the staff was nice and we had a good visit at the hotel
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
The best hosts ever. Excellent location an leaves no scope for improvement. Very reasonably prices. The hotel has an excellent restaurant. The breakfast is also excellent The bathroom was small but had all amenities
Beautiful location with very friendly staff. Certainly hope to be able to return
Location, service Bathroom
The staff was exceptionally friendly and helpful--a very pleasant stay!! A gorgeous setting and spotless room-would select again.
The room was large enough to accomidate 2 adults a child and an infant, very clean and simply decorated. When we arrived a 6pm it was 0 degrees celcius outside and they had all the windows open and no heat on, the room was very cold and the bathroom was almost unbearable. Breakfast area was not easy to find
The atmosphere in this lovely renovated old building ---------------------------------------------------------------
The polite, helpful staff added to the pleasant ambiance. Our junior suite was very large and comfortable. The restaurant was cozy and the food was enjoyable with some traditional luxembourgoise choices on the menu. A little difficult to find with a weathered, faint sign pointing the way. There is also an active construction site next to the hotel.