Setting and service No
Views and scenary were out of this world, suberb staff and brilliant food Rooms slightly basic
View from the balcony of our room, location of the hotel in regards the motorway, eating dinner and breakfast on the terrace. Nothing!
Hotel staff are so good in welcoming So good services So good in breakfast Nothing over all
Tranquil, a beautiful view and good food.
Beautiful lake view and each bus access to town
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
it was close to everything...good value for money
very good location, helpful staff, excellent buffet breakfast
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The view and the meal complicated lift system - up one down another
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
Friendly staff and excellent view of the lake.
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
Location is good, it's closed to the station. Hot water was not available in the room.
closed to the railway station
Convenient to bahnhof and alte Stadt.
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
good location not really
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
Friendly staff and good breakfast and it's central location The loo roll holder's position
Close to the station and within walking distance of the town centre and lake.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Very comfortable room, nice customer service, good lake view.
close to the city and confortable hotel
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
central location. some of the decor was quite cheesy
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
room decoration, location;
realy magic hotel。 i love it。
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
Good value of the money, quick check-in/out. Hotel parking lot was full
All was ok. I didn't find shower gel in the bathroom.
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
Quiet location. Check in a bit cold as we did not speak German.
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
location, cleaniness, friendly staff, spacious rooms.
Very kid friendly, comfortable bed, free parking
They were great very professional and a great place to stay really enjoyed our stay
breakfast , silent location, safe car parking room lighitings
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
pleasant staff and room valeted very well No
Friendly and professional staff. Nice Spanish hotel restaurant.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
room comfortable and spacious and hotel located close to town and train station no english channel except news
The room was very clean, and the staff friendly. None
Great with good location and delicious breakfast.
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
The room and the bed
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
location no air conditioning, noice of the street because the room was in the first floor
only locatioin smell in the room, old and not value for money
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
We liked the localion, the view, the garden, the breakfast, and the service.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
I liked the location the best, right on the lake.
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
Good room, has everything you need: good bed, good bathroom and above all, peace and quiet; functional but not fancy. Good restaurant and a fantastic breakfast. Very kind staff in restaurant as well as reception. I stay in a lot of hotels and seldom find one where everything fits so perfectly. Compliments! Absolutely nothing.
Proximity to my point of business - Easy wheelchair access - Space - Good breakfast No airconditioning - Bathroom was missing some wheelchair-user facilities
The Bar was exceptionally pleasant.
The high standard of the Hotel impressed me, and being in the Central part of Switzerland, with motorways close by, it was very easy to reach all the interesting places you wanted to see in a large part of your beautiful country.
Free use of great bikes, good location on our way from Belgium to Italy, great breakfast, free use of computer,...
breakfast was good, very quiet area . sleepy town. The restaurant is not open or closed very early for dinner , so EAT before entering.
This was a large, practical hotel which we used as a stop off. It did everything that it said on the tin. breakfast was very good.All our rooms had a small balcony which was nice and the shower was excellent. No tea and coffee making facilities in the room. Didnt like the self service resteraunt very much for evening meal.
the confort of the bedrooms: very good beds and quilt, nice shower, nice floor.The breakfast is of high quality! excellent food and good service. we stayed twice in this hotel: on our way to Italy on the night of 16/17 July: after a very long day on the road with many traffic jams we finally arrived at the hotel at 22hrs...but on that night there was an open air film festival on the hotel ground...very very loud! Furthernore the restaurant was closed and we could not get anything to eat in the hotel and in the nearby village. So be ware of that! if you are planing to arrive late at this hotel make sure to eat somewhere before you arrive!
Hotel staff very friendly, competend and helpful Better advertisment of the acces from the highway, on both directions, would help
sleeping no fitness facilities
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
Very good staff No English and Arabic tv channels
Good central location
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
Location It would be nice if they included breakfast
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Very nice location! None!
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Great for Lake view and City centre, all clean and nice breakfast
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
The location was great.
Great location along Lake Luzern with easy access to short bus ride to downtown Luzern. Perfect views of the lake and Mt Pilatus. Located along a rather busy, noisy main road to Luzern.
Location was brilliant Smoking allowed in reception area
great location and view of the lake - a 45 min walk into town was a bit long, but there was a bus near& we like to walk we were there on a Sun night, so the street traffic noise wasn't bad
Location is very nice. No AC, the room was extremely hot. The rooms get super hot and seem to retain the heat all through the night, even with windows open.
The beautiful scenery surrounding the hotel, especially from the hotel's restaurants.
Nicely located and good view of Mount Pilatus from the Hotel itself ! Nice breakfast, nice and attentive staff. Price too high!
Large comfortable room (we received an upgrade into the older building - but the facilities were as originally booked). Plenty of free parking on site and although not in the centre of town there is a very good & easy to use bus service that stops right outside of the hotel and alternatively the walk along the lake to the centre is a very lovely 40 minute stroll at most. Views from our room over the lake to the mountains were great. Good reception staff. Luzern is a really nice city and worth the trip. Air conditioning did not work effectively. Service at breakfast was awful and other guests left before their orders arrived. Switzerland is an expensive destination but this hotel is overpriced for the level of service and facilities offered - ok but not special. Also there is a busy main road between the hotel and the lake - so the views are wonderful but dont expect to be looking at them in peace and quiet. I would stay again if there were deals on offer but I would not pay the same rates again.
restaurant not recommandable. guests are no in sight from thé staff in séparated restaurant Alexander
beautiful room, service and view
Atmosphere of the hotel, friendly helpful staff. nothing to dislike but a recommendation for the hotel to provide a computer web access to check on emails and check flights etc on line with out visitors having to take own laptop.
the view was magnificant. The large window in the room was excellent. I enjoyed using the balcony. The desk gentleman was very helpful and cheerful The room was uncomfortably hot when we arrived.; There was no airconditioning
Staff and location superb. Not inexpensive.
Excellent staff and location
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Convenince of location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
View and location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Central location with east access to station. Insufficient elevators which can create delays at checkout
Nice rooms ! Very good hotel for a romantic week-end.
location very good..breakfast ok. not bad.
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
The restaurants based within the hotel are excellent.
very clean, beautiful, easy to find and not far from train station
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
The service was very good. Very impressive views from hotel. Security was good. Very relax atmosphere. None.
Staff we're welcoming, friendly and professional. The food was sensational and the view over the lake truly spectacular. We extended our stay to two nights! This is a wonderful hotel. Probably good to be aware that it's a 25 minute walk if you arrive by train.
It was a wonderful hotel. Our room was perfect. The bar and lounge were great.
Location very convenient, tasteful decor, breakfast, spacious room on 5th floor for family, view of Lucerne Very "business-like".... which I can't blame too much being a city hotel... and lots of business-men crowding the bar every evening... Without e.g. a swimming pool or relaxation area, no quiet spot for those wanting to relax (other than the room of course).
Everything was wonderful, especially the views from the room and the breakfast area. The breakfast buffet was excellent and all the staff were friendly and helpful. It was my wife's birthday during our stay and the reception staff noticed and went out of their way to make it special for her.
room size & facilities
service levels - particularly help from and personal manner of boris (concierge)
The location was great. The service was very good. The breakfast buffet was very nice. The view was fantastic! No air conditioning.
the view the bed
Exceptionally friendly and helpful staff. Loved the rooms, spacious and well equipt. Wonderful views from the bar and restaurant. It rained all the time we were there! So we were a bit too far out.