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It was very convient for the purpose of my stay.
Staff at the reception was very helpful and friendly. The rooms are really big. No water cooker in the room. Information about the hotel in a dirty folder. Functional but tasteless design.
Reception 24/24, the silence of the room, good breakfast Not easy to find the desk crew during the night and early morning
Staff were very helpful, almost all of whom speak English. Lack of coffee making facilities in rooms.
The staff was friendly. The man behind the desk was very happy to make us a coffee at midnight. The room was quite spartan for a 4 star hotel. The shower was not easy to get into. The mattress was sagging, and one could feel the springs. Airplanes landing at Köln/Bonn airport fly right over head. There is air traffic after midnight. One has to pay for wireless LAN use. Prices are not advertised in the room, have to ask the staff. Rooms have no air conditioning.
The staff was extremely helpfull. The apartment we got was just perfect for all of us and especially the kids - the kids room was equiped with games, books, etc. Lots of fun.
Good location close to the highway and services. Though the bed was made ok and the towels changed, the bathroom had obviously not been cleaned after the last occupant. Overall a fair hotel.
The room had plenty of space and was designed very warm and friendly The heater in the bedroom didn't work and the fee for breakfast of 14 Euro is way too much.
The staff was helpful and upgraded us to the Family apartment since it was available. This was very comfortable for us and especially our children. The onlz possible improvement was the shower, which could not maintain a consistent temperature (either too hot or too cold).
quiet no lift
Excellent room, excellent staff, excellent kitchen. Quiet place. I liked it.
I do not understand that this hotel has 4 stars, I sleep a lot in Germany and it is always good, this was a big deception,price was much to expensive for this hotel.
The room was clean, spacious and comfortable and appeared to have been recently refurbished. My room was located on the third floor and that was hard work lugging my suitcase up all those stairs!! Would have been nice to have had a little help or even the offer!!!
Very pretty room and WLAN available.
A wonderful stay. Hotel, staff, restaurant, breakfast, all very good!
- friendly staff, surrounding city, cleanliness, strength of shower - dinner food was reasonable (quality) but could be better: more quality, less quantity
Good food and breakfast, nice staff
Relaxing after a hard days work in Cologne
The location at the top of a hill in a small quaint village with no shops and great views. You would need a car as it is in a remote area. Pillows as in all German hotels pillows too soft
Attentiveness of the staff. They were always keen to please and they helped us out with bus and train timetables. I wpuld have liked to have stayed within the hotel.We were in the annexe, but I think that was because we needed 3 single rooms.
Very quiet place, good food, clean. Nice location. The room was in a different building.
good restaurant, perhaps a little off the beaten track and a little dated in the room, but all more than adequate.
Excellent value in a beautiful village setting. Local produce and friendly welcome.Good sized well equipped rooms.Would have liked to stay longer. Directions were a bit difficult as it is Blankenburg,the old hill town not Hennef itself.
Friendliness of the staff. Breakfast is also ok. Excellent "family room" option - we were in fact given 2 large communicated rooms for the same price! The kids liked the indoor swimming pool (the weather was awful, so this was perfect). The furniture & bathrooms are getting on a bit - but everything was clean.
breakfast is excellent, staff is really commited regarding service
On arriving our welcome was fantastic, it's as though we'd been going there for years. Everyone was very friendly and extremely helpful. Whilst there was no menu to choose from, this worked incredibly well and the food served was exquisite. Beautiful location and very relaxing. We will definately be going back. A big thankyou to all.
Henry and his family (Wife & Daughter) treat you like one of the family, nothing is too much for them, the breakfast was great aswell. After arriving late at the hotel Henry made sure i was settled in my room and when i went to the bar he makes you feel so welcome,the bedrooms are spacious and kept very clean, i would have no hesitation in recommending this hotel to anyone and i will definetly be staying there again, so thank you Henry & Family for a pleasant stay and keep that Honey Schnapps flowing and i will see you all again soon.
Feels like home
Staff was very friendly and hotel was very clean and well taken care of. Beds were confortable (this is important).
great food , good staff, good room bowling in the evening was noisy