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Great shower, ideal location for our visit to Caerleon. Manager was friendly, helopful and informative. Our room was warm, spacious and clean. We had been put off beforehand by guest reviews on the internet but it was too late to cancel our trip. Our experience was much better than expected from the reviews. Some of the comments by other guests were helpful and others were unfair. We found TV reception poor.
Very good hotel, cheap with friendly staff Checking out on Sunday was a bit difficult as we had to wait in reception for someone to get to the desk for about 10 minutes
Rooms are very nice and beds are very clean too. Staff is very helpful in guiding and travel planning etc Room is very clean, Bathroom is very clean but there is a kind of bad odour in bathroom.
Comfortable room Floor boards exremely noisy- squeaked under every footstep -weird!
The staff were very friendly. My room started to leak in the very bad weather and the proprietor moved my room quickly. The leak was also fixed in the same week. The attached restaurant was very good and reasonably priced as well. Not much around to me as I am used to staying in larger cities.
Very welcoming staff, were happy to help and give ideas on what to do in the area. The room was a nice size, great size bathroom and everything was clean and tidy. Beds comfortable, nice big towels. Handy having the spar across the road and easy, convenient parking directly opposite hotel entrance. Some people may think the decor etc is ugly and old, but we thought it just gave it a bit of character.
Staff polite. Beds clean, room tidy Bad smell coming from the bathroom in the room and worse smell from the toilets in the bar
Pleasant host Totally overpriced and exploited clients during the Ryder Cup
I found the management to be extremely nice and helpfull, and in general a very upbeat and frindly attitude None
Upgraded from twin room to 2 double rooms. None
Very convenient location and a building with character. Service at breakfast seemed quite dilatory, as an instance I booked a 7:00 am breakfast but there was some delay before I was actually served. I don't want to register this as a complaint, but it is difficult to distinguish between commenting on things I didn't like and complaining about them.
Very quaint building. Clean and tidy with excellent meals and atmosphere. All good.
Good location, recently refurbished, Modern fittings in a quaint 16c low ceilinged building. To be picky, the telly didnt work very well but didn't come away to watch telly so wasn't that concerned. Also only one bedside lamp
Rooms were very clean and very well kept with lots of character. The staff were very friendly and the hotel food was great! Live bands on in the bar , very nice!
Good food, and very friendly co-operative staff. Location was well placed for the town centre. Modern furniture/decor in olde worlde building fitted together very well. Lack of curtains in the bathroom/toilet adjopining the bedroom. One of the other guests thought it good fun to keep poking his head through the skylight in the room opposite where he could see into our bathroom.
The old world feel of the place. Fabulous breakfast. No heating in room until very early morning
Quaint building, friendly staff and locals, good service! The restoration and rehab are well done. Nice location in a lovely town! Breakfast was great. The 'a la carte' menu was a bit odd in choices, but then I noticed the Specials board and we had the ribs which were absolutely excellent and we love barbeque in Texas! We joined the Methodist church for Sunday services happily. Maybe there could be information in the room or at the desk of local activities and hours... For such a small room the wardrobe and chest of drawers were much too large. If these were smaller there could have been room to sit and enjoy my morning tea before my son woke up. It was quite loud on Saturday night being directly above the pub but the pub was not unreasonably late(US bars are loud until 2am and this pub was calm about midnight).
The hotel is comfortable, very clean and is very well located in the centre of the town. There is a big car park nearby. The staff were friendly and efficient and the service and food in the restaurant were very good. The bar was ok and the beer was good. The tv in the bar. mtv at 6pm doesn't help conversation.
Central to town Old building so had charm Staff friendly and helpful Not bad point but for me would have made a difference Breakfast cereal choices -only cornflakes and coco pops - I would have liked some healthier choices - Muesli, wheetabix or bran flakes for example Also the macerator in the toilet gave off a smell when the sink was run or the toilet flushed