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Pocono Adventure Center
Free wolf ears handbands at check-in! The room we got was nice and tidy. Most of the staffs were friendly and helpful, they helped me find my lost pair of glasses from one of the slides. Wished we stayed a little longer One of the staff members at the arcade, Leeshon, is really impassive at the redemption center. He lets people cut the line to the counter and ignored my father when he complained and asked if there was one or two lines, what got me really upset is I'm certain Leeshon ignored my father because he was not fluent in English and the customer who cut the line was. When I walked to the front of the counter and spoke fluent English with Leeshon his whole attitude changed.
When we checked in we were given a choice, wait for a room a few hours or accept one on a lower floor. As my 4 year old couldn't wait to get started we took the room. The room had a putrid smell, I thought like old gym socks, we later learned actually sewer / cesspool smell. Room was a little sticky as well. After coming back to room from water park, rm still smelled, toilet started to act up. At 10;30 PM we finally complained, took over an hour and 2 calls to get maintenance in. He fixed it , but broke again after 2 uses. Lunchtime we came back to rm to find the toilet in the bath tub and workers in & out of room. Although all staff apologized and were nice, they gave us late checkout & a coupon for Starbucs, they did not make us feel better or give us a satisfactory resolution. I am sure this does not happen to all, but it did to us and our experience to Great Wolf Lodge in the Poconos was not a good one.
I wish we could have stayed longer. Next time we stay it will be an extended stay. Great place for the price..
Breakfast buffet for $13.99. 2 rounds make it worth the money. Freshly made mix n match omelettes were fantastic! The king sized bed was comfortable. Front desk staff were accommodating. Parking was easy. Amenities were available. Didn't expect the place to have such an "old" vibe. Cant blame them since the place was founded in the 1900s or something. Seemed a bit too rustic for my taste. Hot water took minutes to come out the faucet. Shower water pressure was too low. Update the rooms. Everything just seemed so outdated, except for the flat screen TV in the room. Renovate the place. It looks very old and outdated.
The staff are very friendly and helpful. It is peaceful and homey. Love the real wood burning fireplace and jacuzzi tub. The heat didn't seem to work right but the fireplace more than made up for it.
Run - Run screaming Run