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Nice TV, room very clean and well furnished.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Located near Lueisn Park and the staff being freindely and very helpful No
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
Clean and modern no kettle in room
The hotel was quiet and clean. The food in the restaurant was very good.
The hotel is in a quiet location. It has very good decor and facilities (we especially appreciated the small fridge with complimentary mineral water). The hotel restaurant was exceptional, with outstanding meals and excellent service. In warmer/sunnier weather, our room's small balcony w/ table & chairs would have been very welcome. Our room had a view of the lake, as requested - but only if we stepped out onto the small balcony and leaned out to the right. The U-shaped hotel layout meant that our ground floor room faced directly across a small garden towards the large windows of the dining room in the opposite wing. The situation was very exposed to view, and we had to keep our net curtains drawn at all times for privacy.
Silent area with splendid terrace at the Bruchsee. I had a very nice balcony with furniture. The fitness area was not very inviting as it was in a dark conrner of the basement.
Location: near the lake, good terras with a good menu. No airconditioning (yes, it was hot).
Hotel was very convenient to the Autobahn. Room was excellent and we had a great night's sleep.
A very nice hotel with a restaurant in a very old town with a mountain top castle that is a short drive from the Frankfurt airport.
Conveniently located hotel; rural, yet minutes from the Autobahn. The bar is a joke, the service is a bit wooden and the minibar is empty
Convertable room and big space ,Good service and breakfast NO
Quiet location. Friendly staff. Good value for price. Small TV screen.
Silence Far from city center
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Very quiet ! Not enough international TV channels
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Pleasent location and facilities
Everything was good: a magnificent location, spacious and complete room, diner and breakfast were good.
clean basic room overlooking the old market square, lots of old world charm the charming old market square in the daytime is a lit up noisy market square at night. difficult to go to sleep. We felt room was a bit overpriced.
A clean, comfortable hotel in a beautiful old town square, with excellent, friendly staff. Faultless.
Very impressive location in the market square. Friendly and helpful staff. Good restaurant. PS. For those who plan to climb to the nearby mountain in the evening time to see the castle: there are wild boars who can bite you!
Beautiful setting,good restaurant nice service we arrived pretty late. Some trouble to find it first.Good parking in the locked backyardu For us it had be better if breakfast was served earlier as we wanrted to start earlier in the morning.
Perfectly situated, very efficient, excellent kitchen, friendly staff
The exterior was beautiful and quite quaint, and the village center was exquisite. We could not sleep at all due to the fair that was scheduled just a block away. The music was very loud until after midnight. The parking garage was not high enough for our vehicle, so we had to park far away.
We were delighted with this hotel:idyllic setting on beautiful, small market square; friendly reception, good bedroom and bathroom; free parking behind hotel (only 11 cars) Very good evening meal in restaurant - pleasant service. Beware Market Place is traffic free. Hotel car park can only be accessed from one side street; not the one given in directions to hotel by Booking.
Friendly greeting on arrival, excellent English spoken, good location, excellent value for money, would definately recomend.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Modern and nice hotel, good location! Nice staff, good value for money!
the facilities, the shower in particular...
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Very close to the square were there is alot of nice resturants and there is very nice surroundings.
Good location. Man at the desk was great. Spoke perfect English. If you are driving, be aware there are more than one Siegrfriedstraase in Heppenheim. Our GPS nav system directed us first to on a wrong one, but soon found our way.
Ideal location for town
The hotel is close to the autobahn, it is easy to find, there is parking in the garage, it is situated in the old center of the town, there are restaurants in the vicinity.
The hotel provided a quiet and comfortable double room. Breakfast was good and in a pleasant room. The hotel backs on to the pedestrian areas of the old town. The underground car park is convenient. The hotel was difficult to find. A sign was in the early stages of being installed. It is very easy to miss the entrance as you drive past. Traffic can be quite brisk on the access road.
The staff were very friendly and helpful. The view from our room (316) was nice. The price was very reasonable. It was impossible to shower without practically flooding the bathroom floor. The minibar was empty on our first night (but stocked the following day).
Nice, quiet room with desk and good internet. Right by the entrance to the historic center and charming market square and near pedestrian shopping street in Heppenheim, an interesting small town easily reached from Frankfurt airport (makes a good stopover for the first night after arrival in Germany at the airport).
Problems in finding the hotel due to the fact that two strets in the same area has the same adress as the hotell. The gps couldnt tell the difference.
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Relativly Cheap The Bed and pillows are not comfortable
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Loved the old town near by.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
In general OK No gym at the hotel, a bit difficult to park
Location Air conditioning not working
Everything was great
Gym was not really a gym, pool was very small.
I hope to came to germanty and stay a gine in this hotel
Staff was very courteous, friendly and helpful.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
The room was clean and a little bit bigger than usual. There was a big parkinglot with lots of room. Also close to the highway. The pillows were too soft, but we did get extra pillows. Next time we take our own pillows with us.
the restaurant food --it was terrible, worse than a greasy joint!
The breakfasts were good. my room 915 had a bad setup for the bathtub/shower. there was a small step between the bathroom and the room. There was a step near the area of the window so if you tripped you could possibly fall through the window.
It was just a very nice hotel! None.
friendly staff, cheery room
closeness to mall and autobahn breakfast should have been included in the price food not replenished in reasonable amount of time for the people there
The staff was very helpful as we do not know good German language/.
Close to points of interest and restaurants Just the fact about the pool being closed
Tremendous and large variety of buffet breakfast possibilities. Staff was very helpful. Restaurant meal was recommendable. Water for tea at 9:30 was lukewarm, not hot. Linens on bed should have been changed in the middle of a four night stay, and extra shampoo, etc. provided then also.
The staff was excellent, very friendly and helpful. The room was simple but very nice with a big window. I appreciated taking into account that we were 3 people ( 1 child) and having 2 big twin beds. Thank you. Good location. It was a bit pricey though. All in all I'll come back again.
This hotel is very near to the train station, so it is very convenient. The Hotel Manager and staff are also very friendly and helpful.
Bed, shower and toilet were clean. Room did not see a vacuumcleaner for some time. Chair was too dirty to sit on and it was the only chair in the very small room. Breakfast was poor.
The attached Indian restaurant provides good food and a very friendly service. Late check-in was no problem, we were expected and it all went very well. The noise from the trains passing near-by was very frequent during the night and woke us up so many times. But anyway, we chose this hotel as a stop during a travel from Zurich via Stuttgart for a stop and needed a hotel leaving only a short trip to Frankfurt Airport the next day with a reasonable rate and easy access to the A5 and for that it served its purpose. Yes, the facilities are very old-fashioned but the room and bathroom were very spacious and it was clean enough.
It was easy to find your way in the village and arrive at the hotel. Enough parking space available. Breakfast was good. I stayed at the 3 floor, very poor quality on stairways and hall.-
free internet, service, breakfast...
reception the surface of the room was big enough but the srface in which you could stand up was very small and to go to the room you have to go through spaces that are in course of renovation and for sure there were other rooms available than only those just under the roof
Friendly helpful staff. Lovely breakfasts although they were very expensive. Location very good
The food in the hotel restaurant was terrible. The hotel allows pets :-( In the room next door there were some dogs left alone. Barking all night. Reception did nothing much about it.
Services were very good for the price. Location of the hotel and parking very convenient. Just the comment. The wireless internet was not usable because it was very unstable - at least on my computer in the third floor under the roof.
Service All was o'k
Fast check-in and out procedures, helpfull personel, good brasserie and breakfast The bathroom is to dark and has no mech.ventilation. There is no parking garage and my car had to stand on a parking lot with trees resulting in stains on the whole exterior, although the car was not parked below a tree.
Very good value for money and a lot of activities around it. The room I had was very well equipped and comfortable. Excellent and friendly staff. Attention paid to many details. Avoid their "Braserie". 1l. of water costs less than 5 eur. and a soup costs less than 4 eur. Non-sense. There is one more thing I noticed. When I was walking through the hall, I noticed older part which was not very well prepared, and then I entered the newer part, which was excellent. I would make sure I get a room in the newer part of the hotel.
hot in room- no air-conditioning
They were very friendly and English speaking, access available 24/7. One of the few hotels with connecting rooms for your children.
Close to downtown area Breakfast Need lighted sign, could not see the hotel entrance in the evening.
curtains allowing the light coming into the room; no roaming partners for the WIFI connection
the rooms were spacious and air-conditioned the staff was rude, the water temperature in the shower changed uncontrollably from ice cold to scalding hot
The location was great, close to the scenic part of town. Comfortable, clean, good value for the money and great staff.
Nice facilities breakfast was expensive
Most employees particularly Chareck were friendly and courteous and familiarize with work processes and methods used in his job. Not cleared whether one of the employees was clear on customers' needs and how they can be process and provided with the availability of services upon arrival to the hotel.
Friendly staff, very clean room, one of the most comfortable beds we've ever slept on, pretty quiet area. At this range of price, breakfast should be included.
Friendly staff, good facilities. Clean area
Very helpful and courteous receptionist who spoke excellent English. Comfortable and clean rooms. Good parking facilities. Close to motorways.