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Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
nothing bad smell at the breakfast , noise from the room ,
Location very convenient Clean and comfortable
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
It was close to the center of Iraklio,grate location.
location; hotel was well kept room was very smokey, but that was somewhat expected.
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
Very nice and helpful staff at reception. Great central location.
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
The staff and the service. Breakfast was excellent. Older than I expected.
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
Helpfulness of the front desk staff on arrival No
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
Helpful staff, good food, comfortable room, ease of access to airport
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Ideal situation/location of hotel. Reception staff initially not very welcoming.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Old furniture, bad smell. This is not 5-star hotel for sure.
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
Large, spacious room..nice beds.. Small bathroom
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
Breakfast was excellent. Opening hours of swimming pool.
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
excellent location, full breakfast, clean room location, could not use balcony
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
Very helpful staff. Very close to both ferry and bus station.
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
location, staff, breakfast, free internet in lobby
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
Staff friendliness and efficiency, comfortable room, good breakfast.
Really nice place. Great rooms and comfort No it was great
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
there is no parking place and Irakleion is not the best place to search for a parking spot.
Breakfast, staff, lunch no pool
Breakfast was great. Variety of choices and all fresh.
confortable, freindly personell at every time ready for you
the staff was helpful and friendly. The location was excellent--convenient to many sites within Heraklion and also to all bus stations, port and airport. Bathroom needs updating. Screens on door/window would be helpful. Street noise early in the morning. Door seems to block much of it out but air con is somewhat noisy.
Breakfast was good and very affordable.
The location was excellent. Room too basic.
I booked the holiday from the Booking.com and paid 14 euro above the room to have a double bed and bath. There is no room double bed, told me the main reception and no room has no bathroom, yet I paid, I left very early, and my charge and breakfast, which was not ready at 05.30 I left to catch my flight.
only its location... the room is supposed to be clean. but i found tail in the toilet basin...and there was an unpleasant smell in the room (even if i had the window open all day)
It is located very close to the Old Venetian port. There are also two excellent ouzeria around the corner from the hotel for wonderful food. The hotel staff were extremely helpful and friendly. The WiFi internet only worked in the downstairs foyer. The shower in the hotel room flooded the bathroom floor everytime you take a shower.
The hotel is near the city center and the port The bed was very small (it was a double bed but it was like an individual one) and very uncomfortable.
good proximity to port to stay one night for ferry to Rhodes, good basic clean facilities for the purpose
The staff was very good, they were all nice and helpful. The hotel is located near the city center and it is easy to reach from the bus station. The room was very nice and confortable.
service was good
very good location, nice view from the balcony Not bad, but there is no wireless in the room
The Kronos hotel was excellently located and convenient to the old town of Heraclion. We needed to be close to the airport for our last night in Crete but wanted a chance to see the museum and old town in Heraclion. The hotel seemed tired and dingy. We had much better accommodations everywhere else in Crete for less money. Parking could be an issue. We were lucky and got a spot on the street in front of the hotel but any time other than low season I would be worried.
We only stayed at Kronos for one night - but the staff is incredibly nice and helpful. I explained to Maria that we were on our honeymoon and I wanted to make it special for my wife at each place along the way. Even though we had a short time in Iraklio, Maria went out of her way to buy flowers at a shop nearby and provide a bottle of wine as well. Location was perfect as well for us since we had to catch the ferry the next morning.
Central location, friendly staff, clean room Too much noise from street throughout the night
One of the receptionists was very kind and helpful. We had some inconsistency with hot water.
The room was nice with a decent view to the sea. It was very noisy: it sounded like the windows were open even though they weren't!
Location was perfect, near port and near main street.. Mattress is very bad, I got back pain when I stayed in this hotel for total six nights. Water was not hot enough. No free internet was inconvenience
Large room, excellent facilities and helpfulness of staff, especially as only 2 star. Really good value for money. 5 minutes walk from all central points in Herakleio. Slight difficulty finding by car but parking available at the hotel.
convenience, near the main road, ferry the mattress is bad, sleep is not good, breakfast is so so
I liked the closeness to the main walking mall. Would of liked some tea & coffee making facility in our rooms,
We arrived early but were allowed into our room. Staff were helpful and friendly. We stayed for only one night ahead of our flight but would happily return for longer. Five minutes walk from bus station and three main museums. Excellent breakfast included in price.
Location, price and comfortable beds. The shower and bathroom was very small.
Rooms clean and cheerful. Staff very helpful. Nothing, the room was great.
The location is near the city center and the port , easy access to transportation. The hotel is hard to find.We asked many people around there and no one seems to know the hotel , or even the Lahana street where it is located. I think the hotel should provide its map prior to the arrival of the customer. The map should be in Greek since the streets of Heraklion do not have their name written in English.
Close to port - easy walking distance. Quiet. Clean. Basic and close to old town. Smokey lobby.
Quiet in evening, Restaurants near-by and free wlan Hard to find a parking place.
Fine but nothing special
very well placed for the centre of town, and in a quiet street Hardly the hotel's fault - but we found it impossible to arrive by car. Traffic and signs were impossible.Iraklion was the worst place in Crete for finding our way.We just gave up - and went to the airport (getting once more lost on the way) returned the hire car early, and went back by taxi. This turned out to be a very wise decision.
The hotel was clean and the staff friendly. It was difficult to find and a bit expensive for what I received.
Free wireless internet inside the room. Accessibility in the tourist center. It takes time to get water heated. It's a waste of water to do just that.
Super nice staff, good location, ok price. Very difficult to find. Ask local people, they all know the way.
Friendly and very helpful staff.
Very nice stay. The hotel is close to the center of the city, as well as the bus terminal. The staff is very friendly, smiling and service minded. The rooms have good space, nice furniture (you rest your feet well in the beds) and nice little terrasses. The hotel was tidy and clean, but during our stay the floor in our room apparantly wasn't vacuumed, so it got a little dirty. The worse thing to be said about the hotel is, that the road it's on is not all too appealing - it's different from the more tourist minded city center. However, within few minutes of walking, you have a fine super market, an internet café, a bowling center and a McD. The hotel is simply not on the main road, but right next to it.
Tv without canal satellite with channels from europe !!
Value and front desk people It would be nice if the wireless could be available in themrooms inadditionmto the lobby.
Great staff and good location. Very close to city center. Great value for money. The only bad thing is the thin walls. But rooms are very clean and comfortable.
value for money
Extraordinary helpful and friendly staff. Small choice for breakfast.
The staff were very friendly and helpful and as our Greek was poor their English was appreciated. Slightly noisy street noise)
Clean and cheap hotel, friendly staff, 8-10 min walk from city centre, it offers everything that you might need for your stay, nothing more and nothing less!
The location & room was good for just 1 night stay in Crete. Clean overall. The bathroom was rather small for us and there isn't much hot water.
location expensive, although room very clean it was dreary and drab, there was no tourist lliterature, staff not particularly friendly or helpful
Good location, nice facilities Difficult to find due to Heraklion's streets. Better directions from the dock would have been appreciated.
location was excellent No non-smoking rooms available. Carpets were stained and worn out.
This hotel is very well located super close to the city center, it is very clean and very friendly and helpful personal. Airconditing could be colder.
Front desk staff were very helpful. Good location, close to ferry port, restaurants, market and bus to Knossos. Rooms on the small side, especially if you have much luggage.
Convenience Carpets very very very dirty
closeness to city centre
not so clean, i didn't like the staff, too expansive for the services that offered and comparing it to the other prices of the hotels in crete
The buffet breakfast was excellent, and the staff were accommodating, helpful and welcoming. Our room was small but comfortable for a one-night stay, and it was a nice surprise to find it contained a mini-fridge. We were grateful for the complimentary house-made raki and bowl of nuts, a very thoughtful touch. The hotel has a good location, just around the corner from the network of walking streets that lead into the center of town. Up until close to midnight groups of excited young people were running up and down the echoing stairs and hallways, making a lot of noise. We weren't sure if management was simply ignoring it because of the later dinner hour in Greece, or if they couldn't hear it, but we were glad when it finally ended as we had a very early flight the following morning.
Very positive and service-oriented staff. Central location in Heraklion
The breakfast was quite good and the a/c was working fine. The beds were very hard, making sleeping incomfortable. a better fridge would be nice, especially for summer season.
Closeness to the centre of town Scruffy surrounding area
This is the friendliest, most helpful, and cleanest hotel I have stayed in. Thank you, I have appreciated it.
The good think,that is not far away from the old town. This hotel is to stay one night,not more.My room it was small with old furniture,shared bathroom.My opinion,that for one person 35eur per night it was expensive.
Location was great. Side street away from the noise. Very small room. Very basic, don't have any expectations.
Central to the town
Stayed one night as a stop over. Owners very welcoming and helpful, room clean, was as advertised. We were most grateful that we were able to leave our bags behind for the day to sight see post check out. Thank you! Water pressure poor, I have long hair and didn't attempt to wash it.
We were very pleased with hotel - value for money. Size of hotel, situation and cleanliness; all suited us. The provision of kettle, coffee, tea in room was an excellent plus. Not a case of not liking - would have prefered to have had the opportuniy of continental breakfast.
Friendly proprietor, good location, cleaner than most hotels in this class. Overall good value.
O.k. I guess when you don't want to pay too much for a room in Heraklion is a location we consider convenient to walk in the city and take the bus to go to Knossos. Not very nice
That it was only one night/good value for money, though I had to ask for a fan, which did not work properly. Room tiny, in a not to great area.
Location near the port and the bus station
Good breakfast. Rooms were nice, but balcony was in poor shape / not very appealing.
Very friendly and helpful concierge who did everything he could to help us in whatever we needed. We did not ave access to out room until after 5pm - some 5 hours after the official check in time !!!
Younger man at desk was only staff member who spoke English & he was nice. Location close to port was convenient Surrounding area not great....very basic room, but adequate. No breakfast or wi-fi
Innkeeper gentleman was very concerned for our well-being. He was a welcome sight after two days of sight-seeing. Cleanliness was topnotch. Room was spacious. Plentiful breakfast, too. Well, being from North America, it's always a challenge to adjust to shower sizes here.
We didn't like our room at all, because it was full of cigarettes smell (we asked for non-smoking room) and without a real window. So - no fresh air at all! The location, service and breakfast were good & staff - friendly.
close to port noise, size of room cleanliness, location on main road
we chose it as close to the port and it was
Our welcome and the cleaness of the room Our room did not have a outside window, would not have liked to stay in that room moor than one night
It was perfect, that there is wi-fi in the hotel and I could use the internet. The breakfast were not so good.