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The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
Great food! Nice pool.
there was a problem with the e-keys. they didn't work.
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
It was in a lovely location with good facilities and well appointed. The restaurant opposite was very nice too, as was the locally brewed beer. Not enough English literature / advice; parking was very confusing.
The fact that was really located within a castle The size of the beds- they were way too small
Beautiful location but the rooms require upgrade. There isno minimal luxary..
Location is remote, peaceful, and quiet. Lack of things to do near by, but one could drive to Limburg or Cologne to spend the day. Also, the single accomodations are small, not something you would expect in a large castle/hotel.
Nice and friendly staff, very good breakfast, great location as a part of the castle and very good atmosphere.
Food good, choices for vegetarians. Swimming pool, sauna and fitness room good. Breakfast good. Parking good. Easy to find. WiFi in room but by subscription. Only 5 German channels on TV.
Very friendly and helpful staff, service orientated
Nice environment. Staff is very helpful. Good price/comfort balance It would be easier to have WIFI in all rooms
quiet too hot on the 3rd floor and bad ventilation. loud when windows are open
Beatiful hotel at beatiful city, good food, good parking, good location, good service.
Small hotel, but has the essential Internet connection, so is fine for a business trip.
Freindlyrelaxing hotel run by the owner with excellant food
lovely. great location, super view, love the furniture
staff was very helpful, we were late for check in but this was no problem after a phone call.
Free wired internet access, friendly staff Hotel did not accept Visa/Mastercard as advertised, also the restaurant was not in operation.
Excellent location in centre of Wetzlar. Hotel restaurant above average.
we liked to stay there, good food and good breakfast
the staff was very friendly. I was a quick walk to the city center and the the german dinner was really good!
Helpfulness of staff
Some of the staff spoke english, friendly service and relaxing atmosphere There was no secure parking for a motorcycle as requested, had to leave it on forecourt at front of hotel (ideal for cars).
good situated, friendly staff, very functional rooms = just what you want
Close to the old part of the cuty. Not expensive. Ratio price/quality is ok.
Very convenient for the center of Wetzlar. Nice rooms. Good restaurant.
The hotel is in a very quiet neighbourhood - though a bit outside the city of Wetzlar. Services, including the breakfast, were excellent.
Excelent facilities, couterious and responsive staff, excellent breakfast, free internet and parking, highly recommend
The rooms were in a different building than the restaurant. The bathroom was old and very small. The handtowels were old and rough. The rooms did not feel very clean and the owner which did the billing seemed to be confused. We wanted to extend one night and she kept going back and forth. The breakfast was okay, but for a buffet was just hardly any selection.
Good location and a very good room. Probably the best breakfast ever which was grealy appreciated. Lovely walks nearby to build up your appetite.
The room was large, comfortable and very clean. Good food in the restaurant The breakfast was quite good - but only white bread and not much variety. Woken too early in the morning by a cockerel!
The rooms were very well cleaned and very calm. The food was very good as well.
Spacious Rooms nice breakfast lovely garden. English not spoken but we managed with gestures. Rooms not sound proof. Light badly positioned, we both hit our head on it & I am short. Limited dining facilities in the town in the evening. Should have tea & coffee making in room. Compared with other German hotels of same style was rather expensive.
Charming hotel with a long history, great location, lovely tower suite with large bathroom. Extensive breakfast and very friendly staff. We'll certainly come back.
good reception and sympathic, capable and motivated personel. Rooms impacable clean, good bed and pillow. The best nightrest I had in a long time. Calm environnement which makes it a wonderfull place to come to rest. Not many restaurants and cafés were open at the moment of my one day stay.
The Staff was very Friendly and Professional. The Room was Clean and well kept. The Breakfast was perfect. The Hotel is in a very central location to everything in Braunfels. I would recommend this to anyone traveling to Braunfels.
The staff was exceptional and had arranged a tour for us as part of our family was from new braunfels, Texas. Our guide was exceptional and I really loved the way he included our teenagers in the conversation while on tour. Wish we could have stayed a bit longer.
Kind personel. Rooms very clean. Good bed! Small bathroom.
Lovevly staff, nice and new rooms, garage facilities, free internet, 10 min. walking from down town: Perfect
Clean and comfortable with helpful staff, lss than 10 mins walk from the old town
Cetainly it was the central location that was appealing. Very friendly staff who were always willing to help at all times.
friendly hotel which I have stayed at before and would be happy tostay at again, Reasonably priced,
A well run hotel with pleasant and helpful staff.
Beautiful public rooms, especially the restaurant. Food was excellent even though there was a private function taking place. We thought that some of the bedroom fittings (from IKEA) were not in the style or quality of the rest of the hotel.
The evening staff were very friendly and cared. The food for dinner was prepared with compassion and fresh ingredients were used. I loved how the host asked what we felt like having dinner then she made up the dishes. Room service was also very good. The Gentleman who hosted the morning was not friendly and unwilling to assist with simple matters (such as whe we at first had a bit of problem connecting to the internet; he just shrugged and say he has no idea, then walked away). The breakfast could have been more fresh and a couple of warm ingredients would have been appreciated.
location - views are wonderful, dinner lovely English not really spoken by hotel staff
Everything was great! The room was clean, spacious, and comfortable. Free wifi! Buffet breakfast was the typical buffet for Germany and was very good. We had dinner downstairs and was delicious! The staff was attentive and gracious helping us with the menu since we were "German challenged."
Very nice place, very nice stuff, nice food. Free internet. It voul be nice to add russian TV-channels.