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Hotel facilities very far from those required for a 4 star hotel. No refrigerator in the room, no air conditioning, no luggage ramp. Used carpet an furniture, poor breakfast, difficult internet connection, useless staff. Much too expensive. Definitely not stay here again.
Big , shiny room, very elegant breakfast, accompanied by soft music. The hotel is connected to a spa and we received towels and shower robes from the reception. Behind the hotel,there are beautiful path through the woods, for those interested in biking
For Baden, the location is excellent: extremely quiet location with beautiful gardens all around yet minutes to everything. A perfect oasis. The building itself is grand: the pictures are exactly as it is. The attentiveness of the staff to our questions was superb. For English-speaking travellers, this is a bonus. We highly recommend Villa Gutenbrunn, especially to mature travellers wanting a peaceful break from the hustle and bustle of European cities or those who like to combine hiking with sightseeing. A wide range of walks, short and long, can be accessed directly from the hotel. This is truly a unique hotel in a beautiful place. Our room in particular (room 221) was extremely gracious. As Australians, we would have liked tea and coffee making facitlies in the room.
The wonderful friendly atmosphare and attention I received from staff as well as the owner himself! The flair of being put back in time! The views into the park. The favourable location! The access to the Roman baths. Just everything! Just a little noisy at times, as every sound re-bounces on the tiled floor. The music, specially at night time when coming home, was too loud, it really should be more soft in my opinion. But the choice of music was very good!
Hotel staff were great. Breakfast was good. Pride of owner in making sure everyone was well cared for, went out his way for us. none
Very attentive personal. Quietly place. Good bed and pleasant breakfast. Very convitient that they have a tonnel to a spa.
overall relaxed ambience and sense of space and local history, very pleasant breakfast, and ready access to the spa facilities next door ( however see comments in next section) noting that the hotel is physically connected to the spa next door, and the cost of the hotel, suggest that 'complimentary' access ( say, once per day per person) to the spa facilties be included in the tariff
The spa! It was a new facility and just lovely. The staff were great. The grounds were pretty and adjacent to a fabulous rose garden. The rooms were not as clean as I want. The bath had a shower but was not really designed for one and water sprayed everywhere. The rooms looked as though they had been well used since they were renovated. Most guests and staff smoked a lot so it was hard to get away from cigarette smoke, although our room thankfully was a non-smoking room.
very polite and helpful staff at the hotel, excellent spa area, substantial breakfast No,
the location room was very small and not like the photp displayed
Services The smell of the pillows and bed lingeries is terrible. Change the pillows.
The wonderful park insidwe position. Absence of diet and child's menu. The restaurannt is in general inadequatly expensive.
The staff were amazing - friendly, efficient, helpful. The spa services (while expensive) were so luxurious that we still felt value for money, And the food was fantastic!
The location of the hotel is perfect - there is a huge park with a rosarium just in front of it, the interior of the hotel and the rooms is excellent, the staff is extremely helpful and the spa is wonderful and empty! The bathrooms could be bigger (in the superior room it is rather small), bit this is not something the hotel can actually change; the breakfast could include fresh juices
Very nice Chateaux, friendly staff, good breakfast and nice clean rooms The possitive comments are far more important than this downsides, but maybe they can wrk at these remarks. To little parking place. During our stay there was a storm and many shutters were slaming whole night long. Something the staff could check in the future.
Great pampering hotel,most facilities free,beautiful location including gardens, amazing breakfast. Large room with bath and shower and french doors opening onto balcony with chairs.Close to town with good local restaurants. Mineral baths in town good and open late. Restaurant menu in the evening was unappetising to us so we went into town. We noticed the restaurant was almost empty and it was expensive.
The staff was really nice. Even though Christina messed up our booking, the lady at the front desk was very helpful and gave us un upgrade (a suite instead ob a superior room). Breakfast was great. The hotel location is very good - close to the center of Baden, but still far away enough to be able to escape. The rosarium and Doblhoffpark are very pretty. The person who confirmed our reservation. She confirmed that we would have a room in the old building with a balcony. Upon arrival, we were told that Christina should have known better... there was no such room available due to a wedding. After we told the nice receptioninst that this was our wedding anniversary weekend and we specifically booked the 'old' room, she made a couple of calls and gave us a suite - in the new building. The plus is that the new building is air conditioned and was very quiet.
The location across the wonderful Kurpark and only blocks from the City Centre. Very pleasant staff and good selections at the breakfast buffet. some technical problems..small...need service.
God breakfast buffé and beautiful suroundings. Very good for a relaxing weekend Maybe they should have earplugs in the bathroom because it was party at the Casino next door every evening...you did hear the music but it was ok
It was very pleasant stay with friendly staff and comfortable rooms.Very good breacfasts.Swimming pool in SPA with mineral water is just opposite the hotel
Very nice family hotel, the owner cares about the guests and is always around to help and to chat. The breakfast on porch during nice sunny day is to remember. The rooms with terrace are more appartment that usual hotel room - very comfortable. With 20 minutes to Vienna and laying on the wine road the place of hotel is very strategic for holidays. Highly recommended. The bed sheets are the only thing that should be improved, but we had the same experience with other family run hotels. But definitely not something to disturb the stay.
Room was really big, and quite recently renovated. There were lots of free parking places in front of the hotel. Located at the city center, but also not far away from Vienna or country side. Our room was not cleaned under the bed. Breakfast could have been better. Sound-proofing was not the best. We could hear people walking at the corridor and speaking in the neighbouring room.
We've returned from the Italy and stay for one night in this hotel and it was Excellent!!! Especially, in comparison with Italian hotels. All, staff, room, location is superb. Breakfast is not so rich, but for this money it's also excellent. We will recommend this hotel to our friends, definitely. No such things.
They have a really great menu in their onsite restaurant and the food was lovely. The room was not really what I would call 3 star – it was extremely small, very dated and really in need of some money spent to bring it up to a 3 star standard (sheets had holes that head been patched but very uncomfortable).
Very close to A2, friendly service, good mattress, quiet place. The hotel has been refurbished, but it's the old building, so rooms may look somehow strange. Anyway, the hotel is run by the same family since 19th century, and it;s worth to see how real family business should look like :) A little bit overpriced, but for one night it's ok.
Quiet place with delicious breakfast and very friendly owner.
Family handled, excellent service and good food. Rooms are comfortable and wide
Access to restaurants. Hotel and room smelled of cigarette smoke
Very kind people. quiet, relaxing, happy to help you. Quiet and comfortable
It is extremely well designed and an example for many other hotels. The price was very reasonable for the high quality.
Food, location, comfort of room No
The hotel needs to be refurbished, outdated design, smelly and dirty toilette and bathroom. Extremely high price for the quality. Baby bed quality was terrible.
Excellent staff,very good half board dinner, hotel very well located, quiet place, room very clean
very nice spa; good location for hiking; near train station poor service, especially at the breakfast buffet
spacious spa, near trainstation, good infrastructure not enough staff in charge of the breakfast buffet, staff overcharged and stressed; communication problems; staff generally not too friendly; impersonal atmosphere;
The best place of this village Nice accomodation in beautiful countryside, but price / value was not well balanced
Very good location for visits to Vienna. Beautiful village within the vintage area.
Great location - close to Vienna - and in a lovely town with vineyards. Very helpful staff.
Extremely friendly and helpful staff, who took wonderful care of us and our dog. Excellent breakfast. Great location right next to the vineyards and a (national) park, with marked walking trails. Several cosy restaurants nearby serving homemade meals.
It's very relaxing and away from the busy city centre as well as next to lots of wine yards, which is a major plus! The hotel staff is very polite and friendly as well. I will come back here again! None whatsoever.
Staff was extremely helpful. Ac was a blessing in a 2,000 year old town. Breakfast was beautiful every morning. Rooms were spacious and clean as were the bathrooms. Everything an American would want in a hotel. Location could not be beat anywhere ine the Vienna Woods area of Lower Austria. Twenty minutes to Vienna. Would go back again and again. Thank you Hotel Turmhof.
Very welcoming, very helpful and efficiently run.
The service was excellent. The staff was absolutly lovely.
Easy to reach, close to the highway. Good value for money.
Room was cean and comfortable. Free internet in room was great. No negative comments.
cleanliness of the room, easy check-in and check-out there are not indications and details about the use of PC+TV
easy check in breakfast is in different location
hotel staff, clean rooms hooks in bathroom missing
Good Hotel for short stay. Easy to find. Littele bit noisy due to nearby Heliport.
the property there is no window at the room
Near the Arena Nuova, Aqua Nuova one bed mattress on double bed
Easy access to the hotel from the motorway - with good signage. Breakfast was very good value for money, not a huge choice but certainly enough. On the weekend it got very noisy from a group of teenages blowing horns and screaming outside the door 2am. The hotel staff did nothing to ensure other hotel guest are not disturbed.
1- Internet conneciton 2- Location the ventilaiton of the unit is poor, only a window above the door can be partially opened.