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Free upgrade of the room, good wi-fi, breakfast, an excellent shower, free parking The receptionist who didn't use the previously made guarantee for payment, though I'd asked her to. So, the amount was blocked and the same amount charged.
Rooms were good size, Internet worked well, and it has the potential to be a good hotel, when the hotel addresses the weaknesses in the daily servicing of the rooms, and ensuring that sink plugs do not get stuck in the closed position. Poor room service, towels were only hand size not normal size, failed to refill tea and milk in rooms, as well as bathroom shower gel, tissues etc. Sink plug got stuck and could not use sink in room during the first night. Overall, hotel did not live up to its 4star rating and cost. Not suitable for people without a car as it is out of town, and near a noisy motorway.
The large sized room Being trapped in the front door system (I arrived late and the outer door opens to let you in, closes behind you but the inner door remains firmly shut, trapping you between.)
The interior design was excellent. The wet room very good and Reception extremely good. Best staff on the receptionist desk have ever come across. Nothing.
Clean,food excellent and staff helpful None
This hotel was beautiful inside and the room was comfortable and up to date. The staff were polite and able to speak many languages! It was also easy to find.We would love to stay there again! Thankyou
Room size and facilities Not offered a room plus evening meal inclusive rate.
Excellent accomodation, very good choice at breakfast. Large room with balcony (complete with table and chairs). Shower cubicle door did not seal at the bottom and flooded the floor!
Staff very friendly. Hotel position ideal. Interior of roomm and hotel excellent Slow service at check in. Not Asked if we wanted to eat at the hotel. Took 10 mins to check a table was available. Wine asked for was not in stock. Waiter did not move our wine from bar to dining rooom without asking.No side plates for bread. Lack of certain cutlery needed to eat meal with. No continuity of waiters. Waiter had to be asked to pour out the wine on all occasions. Not offered desert menu. Not offerd coffee. Side plates and knives missing from the table when given bread at the start of the meal.Could not order our food for the restaurant at the bar so ordered when we sat down. The food was absolutely excellent. The restaurant needs someone who checks everything all the time to make sure no detail is missing eg. We were not offered a second bottle of wine or asked if everything was ok. I am sure this is a problem that can be overcome with good in house training of staff who obviously were new to the work and not experienced waiters and witresses. This is meany to be constructive criticism and would not stop us staying with you again. Lovely new hotel.
Everything was good, most things were excellent. The hotel is reasonably new so everything was clean and worked. Nothing against animals, but they do allow pets to stay in the ground floor rooms, but do not know which rooms, not too good for people with allergies.
beautifuly renovated old mansion with garden, close to Brugges, friendly staff, excellent breakfast
Beautiful olde worlde refurbished house,in quite location about 8 kilometres from Bruges centre, very clean,large,and tidy en-suite rooms, lovely friendly atmosphere, nothing was too much trouble, the owners are most welcoming hosts, which made our stay all the more pleasurable, would not hesitate to stay there again and would be happy to recommend to all our friends and family to stay there. Absolutly nothing
The huge and beautiful garden, the spacious room, the nicely decorated hall and breakfast room. I did not like the fact that although the bathroom was private, you had to cross the corridor in order to reach it. I also did not like the fact that we were provided with all kinds of information that we did not ask for. Well intended, no doubt, but I just longed for my room after a long journey. The whole set up, except the price, was a bit amateurish.
Pretty room, nice location, kind staff, but good price!
the location, the style and the building and the kindness of staff
welI Decorated mansion, quiet Iocation a bit outdated TV set
The originality of the hotel and the wonderful breakfast.Plus helpful lady owner.Lovely house We were unsure if prior payment had been made.Please make it clear on your reservation form
Friendly people. Good breakfast and plenty of it. Lovely grounds with childrens play area. and outside furniture. Nothing
The very relaxing atmosphere, the quality of the decor and the size of the bedroom. There was nothing to dislike other than the fact that credit cards were not accepted
The hotel was excellent. The owner was extremely hospitable, very helpful and always greeted us with a smile. Our room was always immacculate and breakfast was superb. The building itself is also full of character both inside and out. We'd happily recommend this hotel to friends and go back ourselves for another stay.
The staff is very friendly, the garden is beautiful, the room is very comfortable, the place is very relaxed.
The friendliness of the owners.
A very welcoming personal reception, staff very friendly, facilities excellent, sumptuous breakfast, perfect for either a relaxing break or a shopping trip to Bruges. Fantastic value and a great place to stay. Definitely intend to make a return visit.
Extremely comfortable and in an excellent setting. Our host Isabel was a lovely person and most charming and welcoming, whilst Patrick's breakfast was to die for, especially his 'not to be missed' eggs. We will certainly stay again and recommend to anyone. Only B&B - We would loved to have sampled Patrick's evening dinners although the local restaurants were excellent - apart from that - Nothing at all.
one word to describe this place, perfect! isabelle and patrick give you the most warm welcome, the rooms are beautiful, the food was fantastic! they give you travel advice, nothing is too much trouble. it is ten minutes from Bruges, thirty minutes from holland, yet you are in the middle of the woods with idyllic walks after a busy day in the city. the breakfast is extensive, no less than 5 star! the comfort of this B&B is second to none and it really has the wow factor! we stayed for 4 nights and it wasnt long enough, top marks to this wonderfully, charming and entertaining couple, who go out of their way to make sure you have a great time.
Very nice, clean and luxurious. Beautiful place to stay. Owner speaks fluently English, French, Dutch, German and a bit of Polish. Free Wifi too. We found nothing to dislike about the hotel
Beautiful hotel and very friendly staff. Nice location to stop over when arriving in Europe or returning to the UK Not a complaint but a recommendation. A light snack/meal room service would have been a good thing to offer
I liked the hospitality and the comfort of the rooms everything was superb and Breakfast was warm, quaint , delicous everything was superb a great place. Many loving touches and great value for money.
Quiet location, nice and clean rooms, excellent breakfast service, free internet.
Absolutely superb, a truly beautiful Chateau style house with nice grounds, a pool and sauna. Very stylish, comfortable and we were made very welcome indeed. There is a superb restaurant literally a couple of minutes walk away and we really had a very good breakfast. No pressure about getting up or what time you could have breakfast. Certainly has the wow! Factor and then some. The owners have worked very hard and deserve great credit. Highly recommended.
The staff were excellent and were extremely obliging when we requested an early breakfast, the location was also excellent.
Nice building with impressive public spaces, very hospitable reception, good breakfast, very convenient location. Some traffic noise.
We booked 6 rooms at the hotel and found it to be excellent value for money. It is a very friendly family run hotel who pride themselves in providing a good service. We will be going back. No
the silence in spite of the vicinity to E40
Visited Brugge and the local restaurants
Friendly - clean and superb in design - location for travel ideal 2 mins fom motorway
The architecture of the Hotel, staff,location to autobahn and Bruges. Highly reccomend. Narrow stairs...but not a big problem.
Reception staff was friendly, welcoming and informative. nothing
Well situated and hotel staff gave good advices about where to park and eat. I did not realised that my room had shared toilet
The hotel is good value for money. Parking is good, located on the side of the building. The room had a refrigerator, a rarity among hotels in this price range. Breakfast was included and quite sufficient. There is a bus right outside, but we walked the 500 meters to the train station. It is a very quick trip by train to Brugges. The double bed was simply two twin beds put together, which is actually quite common in this region and ultimately does not detract from the positives of the hotel.
The hotel was clean comfortable and excellent food n/a
The proximity to the beach and other importants cities of the belge coast The parquet (tapis plat) is not very hygienic
Prehaps, a littel far out from the Town Center
Practical, clean and comfortable. Ideal for overnight stops.
Nothing in particular, just a common hotel. Small rooms, very noisy neighbors
The staff were extremely helpful, particularly the lady who helped us with our trip into Bruges - invaluable. Very impressed with the food and our room. Cannot fault hotel and will stay again and recommend to others
Very well run hotel. Ticks all the box's. Very clean not only in the room but throughout the hotel. The owner/manager could not be more helpful. Great food.15/20min car to city centre, same to coast. very pleasant stay. no complaints.
Very good breakfast, and the hotel staff were very friendly. Easy to find the hotel. Good service.