Reviews for Hertz in Orange
- All reviews 100%
May 20 2017
Santa Ana Airport
Pros: Car choice was fine
Cons: Took awfully long to get the car booked. There was a line that snaked out the door when I left. The drop off was EXCELLENT. The staff at bouquet canyon is excellenet.
May 16 2017
Pros: Car was new and clean.
Cons: Being told upon arrival that I could not use my debit card for the deposit. It was the only card I had with me and it was not brought to my attention during the online rental process. Since my debit card was an out of state billing address it was not being accepted for deposit. I had to prove that I was departing from the airport where I was renting the car.
Apr 27 2017
Cons: The car was in disrepair
Apr 25 2017
Poor customer service, tried to add on additional costs
Pros: Pick up location was near by to my work
Cons: The reps customer service was poor, the car was older and not clean, no blue tooth, they kept trying to upsell. The insaursnce cost was almost equal to the csr cost. They added extra costs to the total rental bill that i hsd to call to take off.