Reviews for Hertz in Orange
- All reviews 100%
Nov 28 2016
Pros: Friendly representative.
Cons: At first they "couldn't find" my reservation; they tried to charge me more than twice my reserved rate; and they had me returning it to the same location when I had a one way rental. Once I used my smartphone to pull up my email and showed them the reservation then they were suddenly able to find it in their system. My car wasn't ready so they found another car but it was an upgrade which is normally a $30 a day extra fee but they only were charging me an extra $15 a day. By this time I had wasted so much time in their facility I told them just give it to me so I could get on my way. The Representative was very polite during the entire ordeal but just didn't give me what I reserved in the time it was supposed to be ready. I haven't received the final bill yet. I'm expected a battle.
Nov 22 2016
Cons: The price went up than was quote on website! The staff not really friendly.
Nov 21 2016
Pros: Drop off was quick and simple.
Cons: Pick up turned out to NOT be in the airport, though web site indicated it was. Left standing for ~20 minutes in sun waiting for shuttle. And then of course there was the off-property ride to go pick up the car. Inside of windows were (hazy)not clean. Engine light was on the whole time.
Nov 20 2016
Pros: the shuttle they used at John wayne was a little small and had to make multiple trips, but other than tat it was ok.