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The staff were very friendly, everything was in condition and clean. The heater did not seem to work very well especially in the bathroom.
The food, facility, and staff were outstanding: breakfast through dinner! N/A Totally satisfied!
Clean, comfortable conveniently located. Professional staff all necessary facilities. Room too hot (or too noisy if air-con used)
Friendliness of staff
The staff were extremely helpful. The rooms were light and bright and the location of the hotel was right in the middle of the town but at the same time was quiet.
The restaurant was great, portions enormous! Location was perfect, great place to stop on a trip to Germany.
Good hotel,good restaurant,parking is okay the weather wasn't so good; no possibility to take a shower ( only a bath); payment for spa and not accessible for kids beyond 12 years
The town is right outside the door. Some staff were good at volunteering information which we wouldn't have thought to ask. Excellent signposting on all approaches. The town is right outside the door, the cobbles make for noisy awakenings... use the bathroom windows for ventilation instead. The questionnaire provided did not have an English version (we were unable to give positive feedback directly to the hotel).
Enjoyed the hotel because of it's setting and its hystoric background. Wish the room had a shower, not just a bath
The staff was very friendly
The food was excellent!!!!!! Definitely try the gastronomy menu for dinner. And the people there were very friendly and attentive to our needs. Beautiful and peaceful, this castle helped me recharge my batteries.
Kind staff. Very very nice meal. Everything was fine for us.
Superb setting, tranquility assured. Arriving without checkin formalities, offered a drink in the garden, service is impeccable. Service in dining room was very slow, waited 20 minutes without a drink. Having to walk 50 metres in rain to retrieve car from car park, its situated away from the chateau.
A castle hotel to relax and enjoy the wonderful restaurant. The quality of meal as well as the service of staffs were exceptionally excellent. No lift. But hotel staff offered transport of our luggage.
A magical place, a fairy tale that somehow made it in our times, a perfect romantic gateway
Dinner experience was awesome.
Quiet countryside location; attractive modern stone building; extremely chic interior; well-appointed and comfortable; gourmet food and wine; excellent breakfast; free Wi-fi internet; owners (who also cook and run the place) very pleasant and helpful. You have to ask for water for your room; the dinner menu - perhaps understandably, since there were just 6 guests - has only one option (would be difficult for vegetarians).
Johann spoke fluent English and was most helpful, friendly and nice. The food he cooked was inventive and generally very good The single beds were narrow and the walls were thin
Breakfast and dinner were excellent. Nice rooms. Quite environment with beautiful view on the village.
very comfortable bed, lovely environment, friendly hosts squeaky door of the bathroom
Warm hospitality by the owner & family, very good dinner, new & clean room, nice atmosphere in quiet Beligian coutryside etc etc... It was a perfect place for our short weekend break!
Very nice location, clean and comfortable rooms, superb staff and outstanding dinner!
The ambience - a warm welcome , wonderful modern bedroom (very clean), amazing food in small restaurant (cooked by the proprietor), extremely relaxing, idyllic setting.