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A remarkably motherly staff member made me especially comfortable with tea and care for my cold. Directions for operating parking were complicated.
Quaint hotel in the middle of the city. none
Comfortable and quiet with excellent breakfast. Staff was knowledgeable and very helpful.
the breakfast was amazing very good only i wish my e-mails were looked at
Hotel location. Breakfast is too expensive (14 Euro), small parking.
loved the room and service our family were made very welcome
Cleanliness like always in Germany. Internet should be included in this class of a hotel. Breakfast pretty expensive.
location and quality of the hotel
Centrally located. Nothing but not a lot of english spoken on reception desk.
Great location, class act
Relaxed atmosphere and a unique location to explore the Wartburg. Outstanding restaurant added to the pleasure of the stay.
I enjoyed the perfect combination of history, beautiful location and very attentive service.
Location!!! And Views! And ambience!!! Lack of elevator would make it hard for older folk to make it up the stairs
Views, Food, Castle Tour
Staff are kind and polite. Good restaurant with nice view. Easy access to castle. Room.
Everything!!! Having to leave
Staying right next to the Castle... we felt like we were Castle guests of one of the Counts of Wartburg in the 12th Century. Absolutely wonderful! Our room was fabulous with a great view and every amenity possible. We wished we could have stayed much longer. Leaving.
The staff, the food, the setting the room everything really. No
everything the stairs to the third floor..nearly did us in ...should have a porter..
Went to the medival festival
Impressive restaurant. Good size room. Pleasant setting.
Apartment was not in category of a 4 star hotel, it was a holiday flat for family staying. We did not see the hotel part, maybe the hotel part would better fit to 4 ****. Otherwise fine.
Courteous,friendly and kind staff. Most helpful. A rather good library to while away time on a rainy day! There was absolutely nothing to find fault with.
Excellent, friendly service, quiet location (yet close enough to Eisenach), very well kept and clean.
We stayed in an apartment that looked like it had been newly renovated. It was cozy and more than adequate. I felt like I could move in and just stay. The facilities were clean; fresh linens and very comfy beds. The kitchen has all the necessary amenities to be used to live in - except a dishwasher. It is a ways out of town; Eisenach and the return drive at night was very confusing. Guests should be sure to get clear directions before embarking on any car trips.
Very spacious and clean.
Large room Very clean None
We had a great place to stay! We loved the resteraunt. We wished we could have stayed longer!!
Parking garage available, friendly staff The curtain of my room was damaged (R 307)
The staff was very helpful, the room large and bath very nice. nothing
Wonderfully located 100 meters from the Bach Haus. Was able to find free parking on a residential street 300 m from the hotel. Room was clean and quiet. Breakfast room was quite historic looking and the breakfast was very good. Would stay here again based on proximity to the key downtown sites in Eisenach The free lot across the street doesn't hold many cars so I elected to search for free parking on a residential street 1 block away. That got me onto a very interesting street that I would have missed otherwise.
They failed on the wake up call
Friendliness of personnel
good breakfast choice and ambience. Room was large and clean and free parking in a lot across the street. Nice hotel made connection with the internet upon arrival but was unable to connect later in evening or in morning. I did not ask the hotel's assistance so they may have been able to assist?
Staff very helpful. Good breakfast. Location in Eisenach exellent. Garage parking. Not easy to find. We enjoyed our stay.
Very freindly staff ,and very helpful which made our stay very pleasant ,Hotel was very close to town centre None !!
Everything was great!
Very clean hotel-pleasant staff who could speak good english-excellent food served at night with wide variety of breakfast menu Car parking
Room was very clean and quite -- large bathroom Location was out of town and in industrial area
Good Room, nice staff. Breakfast and Dinner high quality. Location excellent for automotive factory nearby. Nothing to dislike.
Staff was very helpful and very respondant to my requests for changes I required. Water pressure in the shower could of been better. I didn't care for the Rain Forest style shower head.
convenience of location price of breakfast and the fact we had to order the buffet and not just tea and toast or something simple
Location ( very quiet ) Dinner at the hotel restaurant. Breakfast was fine.
location - outside town and needs a car
Good hotel, nice staff, all of them speak proper English and so is the menu. Good food, good rooms. Elevator is bloody slow.
The hotel was modern and efficient. The view over the valley was exceptional. We only stayed one night, but our experience was very pleasant. We will stay again.
We arrived there very late and left early in the morning. The rooms were pretty nice, comfortable and modern.
Your staff was excellent The WiFi price was quite steep and our bathroom floor was dirty.
The comfort at the room and the excellent service.
We did not expect much from this city hotel but were pleasantly surprised to find it to be a nice, clean, well-run hotel.
The hotel is very central in Eisenach and since it is a small city one can walk to almost everywhere. If one is adventurous and likes hikes one can even walk to the Wartburg. Though there are no signs to follow, just keep the famous Castle in sight and walk up mountain through a lovely wood. The hotel itself offers spacious rooms for European standard, spa, body treatment and a rich breakfast buffet with hot and cold meals. The design of the lobby is very cheerful and modern but cozy. I liked it. I would have liked to see a smiling and welcoming receptionist. The one we met appeared rather indecisive. If one tries hard one could have discovered a smile behind her preoccupation with having the check-in forms in order. However, she was helpful recommending restaurants and the bar maid later was more than cheerful. I didn't like the house maid knocking on our door 9.30 in the morning to see when we are leaving the room. As we were checking-out anyway it is clear that the room is free from 11am latest. Instead she could check with the reception whether the guest are checked -out instead of getting me out of the shower. (I was expecting our accompanying friends otherwise would not have left my morning indulgence)
Convenient and well priced
the staff were very friendly it was hard to get about with the babys pram as they only have 1 small lift problems getting up and down stairs.the breakfast was very poor value
Good location(near Main Station and down town)
Extraordinary value. Pleasant staff. High standards of comfort. Excellent Internet connection (free). Excellent buffet breakfast. Convenient parking. Convenient location. I am fussy about hotels; but I liked this one very much. Nothing I would criticise.
Friendly Staff Bedroom had been used by a smoker
both dinners which serve in hotel are very nice and valuable best location I feel uncomfortable because the mirror is opposite side of the bed,
4 bed room was in fact a small suite with two bedrooms with bath and a seperate lounge. Tapas bar in the hotel was very good the annex is about 300m away from the main hotel up a steep and narrow (one car width) road
We had an exceptional time - the room was wonderfully laid out, and eating opportunities were very authentic!
The room was small but very clean, with an excellent bathroom and shower. The food and service was great in the "Tapas Bar", the buffet breakfast was one of the best I've ever had. The bed was rather small for two persons (possibly due to room size)and too soft for my personal liking.
The hotel staff were friendly and accommodating. Be sure that if you are traveling by train you phone upon arrival and they will pick you up from the station. The hotel is charming though the rooms are quite small and ours was noisy at night as it faced the back and was just above where the employees gathered on their breaks. The breakfast buffet was very good and the sun room in which we ate was lovely. Don't miss the local car museum and the hike up to the famous castle.
The breakfast was excellant. It would be helpful if the hotel would advertise single beds in their double rooms.
Most things, especially quiet location on edge of town Steep walk up and down from annexe for breakfast
Good spanish restaurant, friendly staff, wireless internet in rooms, indoor parking for cars, reasonable prices.
great atmosphere, wonderful breakfast and helpful staff; wireless connection greatly appreciated; pilows too soft (and to few) and the split doona idea is not a good one - a blanket would have been appreeciated on a cool September night. We had heavy bags so would have liked a lift, but we recognise that in an older building that's not always possible.
nice spaceous rooms, nice restaurants. the booked appartment was 400m away, and not heated. We were offered two double rooms instead. The mentioned spa is in another place as well... All not exactly as advertised.
False advertising...the hotel website advertised something called 'Luther Experience Days', though, these do not exist.
Great facilities, great view towards the forest and the nearby castle. The restaurant is great. The road to the hotel was a bit steep and bumpy - the city could repair it. The staff did not speak too much English and it was hard to communicate. I forgot a sweater at the hotel room, and when I came back few hours later it was hard to explain to the staff what happened, simply because they didn't understand any other language but German. Hence, my sweater was not found.
Beautiful surroundings, - calm and quietness.
We liked the location very nice views over the country side and the food was excellent. No menu's in English
Wonderful location with a stunning view to the Wartburg Castle. Nice restaurant with good outlook from the area used for breakfast. Good food. Well appointed room.
Good position relative to the town and it was really quiet.
It was easy to walk to the train station and it was convenient to the downtown The lighting in the hallways was poor.
Room and bathroom were cold
Very good breakfast and staff very helpful.
Very good , safe and free car parking. Free unlimited WLAN. Adjacent to "undiscovered" memorial site of synagogue destroyed around Kristallnacht. Local to "Netto"; simple walk to town. Minutes drive to Wartburg Castle , close to Bad Sooden Allendorf Grenzmuseum (West/East Germany border site) and Erfurt,Gotha, Weimar, Buchenwald etc. Enjoyed "DDR" vista of this part of Eisenacht but some people may not like view of railway ( no noise). Hardly a romantic location but a good, comfortable base.
lovely friendly helpfull staff not to pleased about being served a hot apple juce for a baby???
Modern building, convenient for town centre Choice of items for breakfast limited for a 4**** hotel.
24 hour reception, good breakfast, nice bar, clean rooms. A good choice. Food was only ok in evening and service was a little slow.
Central location to sites we visited
the rooms were clean, staff helpfull and friendly, comfy beds
the staff were very helpful when we locked our car keys in the car! free use of a computer was most welcome - all hotels should do it.
I had a super large room, and the hotel is 1st class, really smart. The staff were very professional and friendly. Breakfast and the food in the restaurant was great. Overall, an excellent hotel.
We loved everything. The hotel staff was very friendly, in spite of the fact they spoke very little English. The service was excellent. The food was excellent. The hotel was centrally located. It was clean. It was more than we expected. Nothing.
Though language was a small problem (my little German and their even less English) the staff was very helpful. We were able to change to a more appropriate room (significantly fewer stairs) very easily. Because it was located on a pedesterian only street, it was difficult to find and to access since we were driviing. Once we got to the parking area for the hotel, however, things were excellent.
Hotel centrally located, very comfortable, nice big room and excellent bathroom. Also very quiet at night and very good breakfast. Staff very pleasant.Also has secure car park.
A really great location for exploring this delightful old town.
Good staff always helpful, nice rooms a very pleasent hotel
Very nicely renovated old building, in the centre of the old town, very quiet and a nice big room, friendly staff
Nicely located in the middle of the town, old historic walls nearby, the hotel itself has some interesting stylish architectural elements
You have an amazing view from the dinner terrace on Thüringer Wald, all stress will be gone in one minute. The hotel rooms have an great view on the city and are very cosy and clean.
This is a jewel of a hotel. Atop mountain, it sits below a taller mountain with the Wartburg Castle atop it. My room was spacious, with high ceilings and lots of windows. Beautiful view to the mountains and over the town. The room exceeded my expectations in every way. It was my favorite of a dozen hotels (and restaurants) I visited on my recent trip. I would go out of my way to stay there.
good location within walking distance of the town centre and the Wartburg
The staff was friendly and helpful. Our room which was very spacious and clean also offered a beautiful view. It was very relaxing.
Comfortable and large room, nice area around
The hotel has wonderful views, especially from the restaurant and terrace. The staff were very friendly and helpful. The food was also very good. The bedroom was a little old fashioned. The hotel's stunning location has the disadvantage that the walk from the town to the hotel is very steep (there is no public transport).
Wonderful views, especially from terrace and restaurant. Excellent food. Spacious, comfortable room. Very helpful, friendly staff. Good parking facilities. A bit too far/steep for us to walk into town but taxi was prompt and reasonably priced. We wished we could stay longer!
Beautiful setting in the Thuringer Wald with a view of Wartburg Castle from the restaurant. From the hotel you can walk past the chapel and through the garden gate to a beautiful walking path, in 20 to 30 minutes you are at the Wartburg Castle.
What a wonderful location. Surrounded by forest with a fantastic view of the Wartburg castle. A great place to chill and relax. The food served in the restaurant was very good and reasonable. The bedrooms were spotless, large and extremely comfortable. Make sure you ask for one with a view. The rates were extremely reasonable. A lovely place
Our room was spacious, clean and very comfortable. The view of Castle Wartburg from the restaurant is excellent! The grounds of the hotel are well maintained and beautiful. Access to our room from the main reception area was a bit confusing. Our room was in a wing that did not have direct elevator service, so we needed the staff to guide us to our room. But once we learned the route, we were fine.
All the things I gave a tick to above! Good location, good facilities and good value for money. No
The facilities were beautiful and complemented the surrounding buildings of this 1000 year old town. The welcome and goodbye phrases that were handpainted on the entrance/exit walls were really nice touches. The atmosphere and service were excellent and the the description in the tavern about the building being an apothecary before the hotel really added to the ambiance.
A quiet location. Booked a holiday cabin for single occupation but when I arrived at the hotel, was only offered a single room ( for the same price!) and would have needed to pay extra money for even just a double room! I was disappointed about this and had I known, would not have booked the hotel.
Very nice breakfast, big bathroom. Room was in the basement, it would have been nice to have a view. If you have not very recently updated your navigation system, it is best to call for route instructions because Eisenach has a new motorway.
We where allocated the “garden house”. When you can cope with cluttered eccentricity, then, this is for you, manoeuvre your way through the over-the-top furnishing and you will love this “Unique Inn” centred in fascinating Eisenach. Both charming Hr: Bomberg & Frau Renate Bartholome warmly welcome their guests. Ask for a recommendation to dime out in one of the local eateries. An great breakfast. The garden house is cluttered.
The stuff was exclusively polite. The location of the hotel is perfect for visiting the city.
the houselord is very friendly and helpful, the house is in a nice environment and ver yquiet
We had a cottage separate from the main house. It was charming with a cozy interior and a small patio. Neighborhood of many old mansions.